Client Onboarding Specialist

What You Will Do:Deliver prompt customer support to OneDirect clients six days a week via email.Collaborate with business teams to gain insights into product usage and identify opportunities for enhancing client experiences.Deeply understand the product and troubleshoot all issues reported by clients.Oversee the management of weekly email campaigns directed to clients.Comprehend the technical implementation of the product and identify root causes of issues and requests from business teams and clients.Coordinate closely with the OneDirect tech team to resolve client issues efficiently.Conduct online demos and walkthroughs for outstation clients.

About JioAds JioAds connects marketers with millions of Indian consumers every day. Audiences spend more than seven hours daily using Jio services, including the Jio mobile network and JioFiber. Engagement spans platforms such as JioTV, JioGames, JioChat, and JioCinema. With access to exclusive first-party consumer insights, JioAds helps advertisers reach people throughout the entire purchase cycle. The team delivers brand experiences across video, display, custom activations, in-store promotions, digital out-of-home, audio, connected devices, and coupon channels. JioAds also partners with premium publishers to help them optimize ad inventory. The team supports revenue growth by offering tailored ad formats, including native, interstitial, pre-roll, and mid-roll ads. Supported by strong technology and data, the local team in India focuses on meeting the specific growth needs of advertisers and publishers.

About AQR Capital Management: AQR Capital Management is a renowned global investment management firm, expertly positioned at the intersection of financial theory and practical application. Our mission is to provide exceptional, long-term investment outcomes for our clients by filtering out market noise to pinpoint what truly matters. We are committed to rigorous testing of our ideas, all supported by our unwavering dedication to technological excellence, which drives our insights and analyses. This distinct approach has established us as leaders in both alternative and traditional investment strategies since our inception in 1998. With a systematic, research-driven methodology, AQR employs quantitative tools to process essential information and effectively manage risk. Our diverse clientele includes institutional investors such as pension funds, insurance companies, endowments, foundations, sovereign wealth funds, and financial advisors. The Team and Your Role In this exciting position, you will join the Client Technology Engineering team, providing vital support to AQR's Client Administration, Onboarding, and Business Development divisions. You will be tasked with designing, developing, and supporting automation solutions, which include crafting and implementing APIs, aggregating data from multiple sources, embedding business logic, and automating the formatting and presentation of reports and presentations. The ideal candidate will engage directly with business users and collaborate seamlessly with other engineering teams.

Join our dedicated team at Jobs for Humanity as a Child Care Specialist. In this role, you will provide nurturing and supportive care to children, ensuring their well-being and development in a safe environment. Your empathy and dedication will make a significant difference in their lives.

About the Role Join our dedicated Compliance Reporting team at AQR as a detail-oriented and motivated Associate. In this pivotal role, you will support our Compliance department by crafting well-structured, timely, and accurate responses to Requests for Proposals (RFPs), Due Diligence Questionnaires (DDQs), and various ad-hoc client information requests from both clients and prospects. Key Responsibilities Prepare and submit comprehensive responses to RFPs, DDQs, and ad-hoc client inquiries across diverse investment strategies and products. Maintain and enhance standard responses in the firm’s centralized content repository. Collaborate with internal teams, including Compliance, Legal, Business Development, and Risk, to gather and verify information for client inquiries. Efficiently manage a high volume of requests, ensuring all deadlines are met and responses are of the highest quality.

Fictiv Empowers Hardware Innovators to Create Superior Products SwiftlyAt Fictiv, we are dedicated to supporting product innovators in their journey to creation.Fictiv is a leading global manufacturing and supply chain company that enables enterprises to scale across four manufacturing centers located in India, Mexico, China, and the U.S. Our clients leverage Fictiv's expertise to access top-tier production capabilities, optimize logistics, and mitigate supply chain risks, facilitating a seamless transition from prototype to full-scale manufacturing. To date, we have successfully delivered over 35 million commercial and prototype parts across various sectors including aerospace, robotics, automotive, and climate tech, enabling rapid innovation and sustainable growth. Customer Care Specialist – MiSUMiWork Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours) MiSUMi is committed to empowering engineers and innovators to shape the future.As a global pioneer in configurable mechanical components and manufacturing solutions, MiSUMi (the parent company of Fictiv) utilizes advanced technology, operational excellence, and an unwavering commitment to customer satisfaction to support our clients from prototyping through to production with unmatched speed, accuracy, and reliability.Our extensive global footprint combined with unparalleled manufacturing expertise ensures that we deliver swift, precise, and seamless service, allowing our customers to operate at the forefront of innovation.Job Role OverviewAre you driven by the desire to deliver outstanding customer experiences within a dynamic, high-performance setting? Do you excel in accuracy, responsiveness, and real-time problem-solving?As a Customer Care Specialist, your primary responsibility will be to facilitate fast and accurate order processing while maintaining proactive and professional communication with our U.S.-based clientele. Acting as a trusted customer advocate, you will handle quotations, sales orders, and issue resolution, ensuring that every interaction exemplifies MiSUMi’s dedication to service excellence.This operationally-focused role requires a detail-oriented mindset where responsiveness, accountability, and customer-centricity are paramount. Your performance will directly influence customer satisfaction scores as assessed through our Voice of Customer program.

Join our team as a Client Onboarding Associate! In this pivotal role, you'll lead new clients through our onboarding process, offering a warm welcome and comprehensive guidance on our products and services. Your responsibilities will include:1. **New Client Onboarding**: Guide clients through a seamless onboarding experience, introducing them to our platform and offerings.2. **Client Assistance**: Serve as the primary contact for client inquiries via phone and email, providing expert advice to enhance their understanding of our services.3. **Problem Resolution**: Identify and troubleshoot client issues promptly, collaborating with internal teams for quick resolutions.4. **Relationship Building**: Cultivate strong, enduring relationships with clients by understanding their unique needs and delivering personalized support.5. **Client Education**: Share insights and resources to empower clients in making informed decisions about our products.6. **Client Feedback**: Actively gather and relay client feedback to internal teams to enhance our offerings.7. **Record Keeping**: Ensure meticulous maintenance of client records within our CRM system.

Join our dynamic team at Aarna HR Solutions as a Customer Care Associate. This role is crucial in ensuring our clients receive exceptional service and support. As a Customer Care Associate, you will engage with customers, address their queries, and provide solutions to enhance their experience.We are seeking individuals who are passionate about customer service, possess excellent communication skills, and can work effectively in a fast-paced environment.

pebl is looking for a Client Experience Manager based in Bengaluru, India. This role shapes how clients interact with the company, focusing on their satisfaction and ongoing engagement. Role overview The Client Experience Manager leads projects to improve client service and support. The position involves designing feedback systems to gather client input and analyzing satisfaction data to identify trends and areas for improvement. Collaboration with teams across the company is key to ensuring client needs are met promptly and effectively. Key responsibilities Create and manage processes for collecting and acting on client feedback Analyze data related to client satisfaction and identify actionable insights Work with various departments to resolve client issues and enhance service delivery Develop training programs that help staff provide excellent client support What you bring This position calls for strong communication skills, experience working with feedback systems, and a collaborative approach. A background in client service or experience management will help in this role.

Overview of Responsibilities & Expectations We are on the lookout for a passionate and customer-oriented Customer Care Executive to join our dynamic support team in Bengaluru, India. In this role, you will serve as the primary point of contact for our customers, delivering prompt, compassionate, and solution-focused assistance through various channels including phone, email, and chat. Your contributions will be vital in enhancing customer satisfaction and facilitating continuous process improvements. The key objective is to empower customers in achieving their goals while identifying avenues for enhancing their experience and fostering loyalty. Key Responsibilities of a Cambium Customer Care Executive:1. Provide timely and professional responses to customer inquiries through phone, email, and live chat, aiming to reduce repeat contact.2. Independently identify and resolve common customer issues utilizing available resources and knowledge bases.3. Address customer complaints with empathy while efficiently escalating complex cases for prompt resolution.4. Keep abreast of company products, services, warranties, life cycles, and internal processes.5. Maintain accurate records of customer interactions, transactions, and outcomes in accordance with company guidelines.6. Consistently achieve or surpass performance benchmarks, including response times, resolution rates, and next action deadlines.7. Collaborate with teammates to share insights and contribute to ongoing team enhancement initiatives.8. Participate in rotating shifts to accommodate various regional support requirements. Desired Knowledge & Skills: • Demonstrated experience in a customer service or support role.• Outstanding verbal and written communication abilities.• Proven capability to work autonomously in a fast-paced, evolving environment.• Strong analytical and problem-solving skills coupled with a proactive approach.• Collaborative team player committed to contributing to group success.• Self-driven with effective time management and task prioritization skills.• Open to feedback and dedicated to continuous personal and team growth.• Familiarity with customer service platforms such as Zendesk, Jira, Salesforce, or NetSuite is advantageous.• Proficient in Microsoft Office Suite, including advanced applications.• Experience with AI technologies is a plus. Educational Background & Experience: • B.Com/M.Com/BBA/MBA/BCA with 2 – 4 Years of relevant experience.• Previous customer service experience is preferred. Working Environment: • Office-based, collaborative environment.

As a Customer Relationship Specialist, you will play a crucial role in ensuring our clients have a smooth onboarding experience. Your responsibilities will include:1. **New Client Onboarding**: Lead the onboarding journey for new clients, providing a warm welcome, detailing our products and services, and helping them familiarize themselves with our platform.2. **Client Assistance**: Serve as the primary contact for clients, addressing their queries and concerns through phone and email communications. Provide knowledgeable support to help them utilize our offerings effectively.3. **Problem Resolution**: Proactively identify and troubleshoot client issues, working diligently to achieve quick resolutions. Collaborate with internal teams to ensure client concerns are handled accurately and promptly.4. **Relationship Building**: Forge and maintain strong, lasting relationships with clients, understanding their unique needs to provide personalized support.5. **Client Education**: Equip clients with insights and educational resources, informing them about updates, new features, and best practices to enhance their experience with our products and services.6. **Client Feedback**: Act as a liaison between clients and internal teams, relaying valuable feedback that contributes to the enhancement of our offerings.7. **Record Keeping**: Ensure accurate and up-to-date maintenance of client records and interactions within our CRM system.

As a Customer Relationship Specialist at Altisource, you will play a pivotal role in ensuring our clients receive the utmost support and guidance. Your responsibilities will include:1. New Client Onboarding: Lead new clients through a seamless onboarding process, offering a warm welcome and comprehensive explanations of our products and services, ensuring they fully understand our platform and offerings.2. Client Assistance: Serve as the primary point of contact for our clients, attentively addressing their inquiries and concerns through phone calls and emails, while providing expert assistance to help them navigate our services effectively.3. Problem Resolution: Proactively identify and resolve client issues, collaborating with internal teams to ensure accurate and timely solutions to client concerns.4. Relationship Building: Foster and maintain strong, enduring relationships with clients by understanding their unique needs and preferences, providing personalized support tailored to them.5. Client Education: Equip clients with valuable insights and educational resources to empower informed decision-making. Keep them updated on new features and best practices to enhance their experience with our offerings.6. Client Feedback: Act as a vital link between clients and internal teams, relaying valuable feedback that drives improvements in our services.7. Record Keeping: Ensure accurate and timely documentation of client interactions in our CRM system.

As a Customer Relationship Specialist at Altisource, you will play a pivotal role in enhancing our client experience. Your primary responsibilities will include:1. **New Client Onboarding**: Lead the onboarding process for new clients, ensuring they receive a warm welcome and comprehensive understanding of our products and services.2. **Client Assistance**: Serve as the primary point of contact for clients, addressing inquiries and concerns through phone and email communications, while providing informed guidance to navigate our offerings effectively.3. **Problem Resolution**: Proactively identify and resolve client issues, collaborating with internal teams to ensure timely and accurate responses.4. **Relationship Building**: Cultivate and maintain strong, long-lasting client relationships by understanding their unique needs and preferences, delivering personalized support.5. **Client Education**: Provide insights and educational resources to empower clients in making informed decisions about our products and services, including updates and best practices.6. **Client Feedback**: Act as a liaison for client feedback, sharing valuable insights with internal teams to enhance our services and offerings.7. **Record Keeping**: Ensure accurate documentation of client interactions in our CRM system to maintain up-to-date records.

Join BPM CPA as a Tax Associate II, specializing in flowthrough taxation for our esteemed US tax clients. In this role, you will leverage your expertise to assist in the preparation and review of complex tax returns, provide valuable insights on tax compliance, and help clients navigate the intricacies of tax regulations. Your contributions will play a vital role in ensuring our clients achieve optimal tax positions and compliance.

As a Customer Relationship Specialist, you will play a crucial role in ensuring our clients experience a seamless onboarding journey. You will welcome new clients, explain our innovative products and services, and assist them in navigating our platform. Your responsibilities include:1. **New Client Onboarding:** Lead the onboarding process for new clients, providing a warm welcome and clear explanations of our offerings.2. **Client Assistance:** Serve as the primary point of contact for client inquiries via phone and email, providing knowledgeable support to enhance their experience.3. **Problem Resolution:** Identify and resolve client issues promptly, collaborating with internal teams to ensure swift solutions.4. **Relationship Building:** Foster strong, lasting relationships with clients by understanding their unique needs and preferences for personalized support.5. **Client Education:** Share insights and educational resources to empower clients in making informed decisions about our products and services.6. **Client Feedback:** Act as a liaison between clients and internal teams, sharing valuable feedback to enhance our offerings.7. **Record Keeping:** Maintain accurate client records and interactions within our CRM system.

This position is offered through Weekday's client.Minimum Experience Required: 1 yearLocation: BengaluruEmployment Type: Full-timeThe AI Creative Services Specialist will play a pivotal role in managing the end-to-end delivery of our Do-For-You (DFY) creative services. This position sits at the intersection of creative artistry, AI-driven production, and customer satisfaction. You will act as the lead for quality assurance in asset creation, guaranteeing the generation of high-quality, personalized catalogs at scale, while actively contributing to client renewals and expansion strategies.Your responsibilities will include developing a robust and consistent AI-powered creative delivery system.Key Responsibilities:Creative Quality Control & StandardsOversee the final quality control of all client-facing creative outputs including product visuals, catalogs, and campaign materials.Establish and maintain quality standards specific to categories such as Furniture, Home Decor, Gifting, and Apparel.Develop and update standard operating procedures (SOPs) for creative assessment and grading.Ensure brand consistency and commercial readiness of all outputs.Reduce rework cycles and improve first-pass approval rates.AI-Driven Production ManagementAdhere to aesthetic guidelines, brand-specific nuances, and optimize prompts.Design efficient workflows to enable scalable catalog production.Refine prompts, templates, and quality assurance processes to enhance output quality.Track production speed and turnaround times.Personalized Catalog Development at ScaleLead the creation of customized sample catalogs for potential clients and trial users.Work closely with Sales to tailor assets to Ideal Customer Profiles (ICPs).Establish repeatable frameworks and templates to expedite production.Deliver compelling creative outputs during trial phases to enhance conversion rates.Client-Facing ResponsibilitiesAct as the primary contact for DFY client delivery.Facilitate onboarding sessions and creative alignment meetings.Translate client briefs into structured internal execution plans.Manage feedback cycles and revisions effectively.Ensure clients perceive significant value from our services.Process & Metrics ManagementDefine and track key performance indicators such as:Quality score of outputsTurnaround timeFirst-pass approval rateClient renewal rateGross margin of DFY servicesContinuously improve systems to enhance scalability and efficiency.What We Are Seeking1+ years of experience in a similar role.Strong understanding of creative production processes.Ability to work collaboratively in a fast-paced environment.Excellent communication and organizational skills.

Sales Coordination and Reconciliation:Actively coordinate with distributors and the commercial team to gather stock and sales statements, ensuring accurate reconciliation of sales data.Collaborate closely with the finance department to collect sales data and prepare daily sales flash reports for timely submission to the commercial team.Work with the commercial team to ensure accurate updates of HCP/account level secondary data in the CRM tool within specified timelines, and prepare quintile reports for the commercial team.Prepare monthly and ad hoc performance reports and presentations that track and analyze business performance against budget and field targets, including generating Management Information System (MIS) reports for daily, monthly, and quarterly assessments.Deliver timely, accurate, and high-quality analysis to support the commercial team in making informed business decisions. Monitor and evaluate employee-level sales performance while ensuring business hygiene in accordance with standard operating procedures (SOPs) and conducting quality checks on various reports and analyses. Provide the business excellence team with relevant data for incentive calculations.Commercial Discounts:Coordinate with the finance department to support the implementation of commercial policies. Track, analyze, and provide insights on account/HCP-level commercial discounts to the commercial team in a timely manner.Data Updates in CRM Tool:Collaborate with the business excellence team and CRM vendor to ensure regular updates of distributor, product, and discount masters. Guarantee the accuracy of sales data in the CRM tool across all roles.Target and Sales Forecasting:Understand business needs and objectives, assisting the commercial team in preparing target and sales forecasts based on relevant sales trends. Responsible for maintaining accurate records of distributors, employees, products, and pricing.

Join Sutherland as an Associate Transaction Processing Specialist and take your career to new heights! We are looking for detail-oriented individuals to support our clients by ensuring efficient transaction processing. Your attention to detail and accuracy will play a crucial role in maintaining the integrity of our operations.

As a Customer Relationship Specialist at Altisource, you will play a pivotal role in ensuring an exceptional onboarding experience for new clients. Your responsibilities will include:New Client Onboarding: Lead new clients through their onboarding journey, warmly welcoming them, explaining our range of products and services, and assisting them in navigating our platform.Client Assistance: Serve as the primary point of contact for clients, addressing inquiries and concerns through phone and email, providing knowledgeable guidance for effective navigation of our offerings.Problem Resolution: Identify client issues and work diligently to resolve them swiftly, collaborating with internal teams to ensure timely and accurate solutions.Relationship Building: Cultivate strong, enduring relationships with clients by understanding their unique needs and preferences and delivering personalized support.Client Education: Provide insights and educational resources that empower clients to make informed decisions, including updates on new features and best practices to enhance their experience.Client Feedback: Act as a vital link between clients and internal teams, conveying valuable feedback to improve our services.Record Keeping: Ensure accurate and up-to-date maintenance of client records within our CRM system.