Client Onboarding Manager

Join Anchorage Digital as a KYC Operations Specialist in our Onboarding team, where you'll play a vital role in enhancing our Know Your Customer (KYC) program in line with industry trends. This position is pivotal to ensuring that KYC due diligence is performed efficiently and effectively, fostering a positive client experience while adhering to stringent regulatory standards essential for our BSA/AML Compliance Framework.

Join DoorDash as an Associate Manager for Strategy & Operations focused on Merchant Onboarding & Experience. In this pivotal role, you will shape the future of our merchant integration experience by seamlessly connecting their POS or inventory management systems to the DoorDash marketplace. You will lead the transition from traditional onboarding processes to self-serve models, ensuring a smooth merchant experience while driving sustained profitable growth. Collaborating with Product, Engineering, Sales, Merchant Operations, and external partners, you will define the best strategies for efficient onboarding, maintaining high standards and operational excellence.

Join Airwallex as an Engineering Lead, KYCAt Airwallex, we are revolutionizing global payments and banking solutions for businesses worldwide. Our innovative platform empowers over 200,000 companies, including prominent names like Brex, Rippling, and Qantas. With a robust team of over 2,000 professionals across 26 global offices and a valuation of $8 billion, we are on a mission to shape the future of financial technology.As part of our dynamic team, you will have the opportunity to contribute meaningfully to our vision while working alongside some of the brightest minds in tech.What We ValueWe seek passionate builders who thrive in a fast-paced environment and possess a strong desire to make a real impact. You will bring a wealth of expertise and analytical thinking, driven by our mission and operating principles. Your ability to balance speed with sound judgment, coupled with a genuine curiosity, will enable you to tackle challenges head-on and deliver exceptional results.Collaboration and humility are essential as you transform innovative concepts into actionable products. Leveraging AI and automation, you will streamline processes and enhance efficiency within our KYC operations.About the KYC TeamThe KYC team is dedicated to operational excellence through the automation and optimization of internal processes. We design and implement tools that simplify user onboarding, assess user risk, and utilize AI to bolster our internal operations.Your ResponsibilitiesIn your role as Engineering Lead for the KYC team, you will spearhead the development and enhancement of essential systems and tools. Your work will focus on improving user onboarding, automating operations, and refining risk detection strategies. Collaborating closely with product, operations, and engineering teams, you will deliver scalable technical solutions that make a significant impact.

Join airgarage as an Onboarding Lead, where you will play a pivotal role in shaping the experience of our new team members. In this dynamic position, you will design and implement effective onboarding processes that ensure a seamless transition for new hires into our organization. Your expertise will help foster a welcoming environment that aligns with our company culture and values.

Join DoorDash for Business as a Senior Enterprise Onboarding Partner, where you will play a crucial role in guiding our enterprise clients through a seamless onboarding experience. This dynamic position is ideal for someone with a passion for customer success and a proven track record in onboarding and account management.

As the EMEA Onboarding Lead at Cloudflare, you will take the helm in orchestrating our onboarding processes across the EMEA region. Your role will be pivotal in ensuring clients experience a seamless and impactful transition to our services. You will collaborate with cross-functional teams to refine onboarding strategies that enhance customer satisfaction and drive engagement.

About VSCO VSCO (pronounced vis–co) is an all-encompassing photography platform that provides editing tools, portfolio sites, client workflows, and a vibrant community for photographers. We empower creators to refine their skills, expand their networks, and establish their photography businesses on their own terms. At VSCO, we are dedicated to helping photographers transition to professional status, whether they are landing their first paid gig or scaling an established practice. Our mission is clear: to bridge the gap between the creative aspirations of photographers and the confidence, resources, and community support they require to realize their dreams. We are on the lookout for motivated individuals who are eager to elevate our company mission. Our employees have the chance to make a significant impact, and we believe that collaboration leads to superior outcomes. To learn more about our company culture and what it’s like to work at VSCO, please visit our Careers Page. About The Role VSCO is in search of an energetic Sales and Onboarding Specialist who will be instrumental in driving pipeline generation and facilitating new customer activation during a pivotal growth phase for our creative business tools. You will be responsible for creating a qualified pipeline through outbound prospecting and effective inbound follow-up while ensuring new customers successfully launch and derive value from their experience early on. As a Sales and Onboarding Specialist, you will act as both a revenue driver and a trusted advisor for new clients. Your exceptional communication skills will enable you to identify needs, articulate value propositions, and advance opportunities with focus and urgency. You will approach onboarding with the same diligence as pipeline creation, ensuring that every customer interaction is thoughtful, organized, and results-oriented. Through meticulous documentation and discipline, you will foster clarity across teams and ensure seamless transitions. Above all, your passion for VSCO’s community and its growth is paramount. Your Daily Responsibilities Generate pipeline through strategic outbound and inbound efforts, developing qualified opportunities via targeted prospecting and prompt follow-up. Conduct research on accounts and stakeholders to tailor outreach and uncover business needs, urgency, and compatibility. Schedule qualified meetings with prospects, ensuring a smooth onboarding process.

About Our TeamThe Enablement team at OpenAI is dedicated to transforming our innovative products into tangible benefits for customers. We equip customer-facing teams with the essential knowledge, tools, and frameworks to excel in their roles.About the PositionWe are seeking a talented Global Go-To-Market (GTM) Onboarding Program Manager to oversee the operational framework for onboarding within our international go-to-market organization. As we prepare for a significant influx of customer-facing employees by 2026 across various functions—including sales, technical success, partnerships, and customer success—this role is pivotal in managing, scaling, and enhancing the existing onboarding program.In this role, you will ensure the onboarding operations are seamless and efficient: from coordinating cohorts to aligning stakeholders, evolving the program structure, and guaranteeing that new hires are equipped to ramp up quickly and effectively. You will also modernize onboarding processes using AI-driven workflows, data analysis, and scalable systems that not only reduce operational burdens but also enhance the overall learning experience.This position is based in San Francisco and involves collaboration with leaders in Sales, Technical Success, Product Enablement, Recruiting, and Revenue Operations.Your Responsibilities Will Include:Managing the operational cadence of GTM onboarding programs across various roles and hiring cohorts.Translating hiring forecasts and business priorities into structured onboarding execution.Overseeing onboarding logistics—scheduling, communications, certifications, and stakeholder coordination.Collaborating with subject matter experts in Product, Sales, and Technical Success to ensure onboarding content remains relevant as products and messaging evolve.Designing scalable systems and processes that accommodate high-volume onboarding while ensuring a quality experience.Implementing AI-driven methodologies to enhance onboarding operations and learner experiences.Establishing and tracking key metrics to measure onboarding success, such as participation rates, readiness signals, and ramp-up indicators.Continuously refining the program based on feedback from the field, changing business needs, and scaling requirements.You Will Excel in This Role If You:Have a passion for transforming complex programs into scalable, repeatable systems.Possess a strong background in managing GTM onboarding or enablement initiatives, preferably in a technology-focused environment.

Embark on an Exciting Journey with Loft Orbital!Join our innovative Onboard Software team, where we design and implement cutting-edge software solutions that drive our flagship satellite products. As a Senior Onboard Software Engineer, you will be pivotal in the monitoring and control of critical components of our space missions, including:Computational environments for Flight Products (spanning both physical and virtual processors);Interfaces with external technologies (imagers, RF systems, ISL);Integrations with spacecraft bus systems.Our Core Services team oversees essential vehicle functionalities such as file transfers, time synchronization, automation, scheduling, attitude control, and navigation. Many of these services are foundational to our onboard architecture and are utilized across various satellite programs.

About OpenAIAt OpenAI, we are dedicated to the responsible development of artificial general intelligence (AGI) that benefits all of humanity. Our mission unites some of the brightest minds in science, engineering, and business to create a safer and more effective future through advanced AI technologies.About the Enablement TeamOur Enablement team plays a pivotal role in transforming OpenAI's innovative products into meaningful customer experiences. We empower our customer-facing teams by providing them with the essential knowledge, tools, and frameworks to excel in their roles.About the PositionWe are seeking a dynamic GTM Enablement Manager to spearhead the onboarding process for our rapidly expanding Go-To-Market organization. This role requires an energetic trainer and facilitator who will conduct comprehensive in-person onboarding sessions and workshops, ensuring new hires quickly become confident and customer-ready. This position is based in our San Francisco office, with occasional travel to New York City.Your Responsibilities:Establish a consistent onboarding schedule featuring live sessions, workshops, and practice opportunities to cultivate core GTM skills early on (e.g., discovery, messaging, deal rigor).Lead high-energy, interactive training sessions that promote behavioral change through role plays, scenarios, and real-time coaching.Collaborate with Sales Leadership, RevOps, Product Enablement, Field Enablement, and subject matter experts to align onboarding with current priorities and field requirements.Develop a system to keep training content updated as products, messaging, and SMEs evolve (including lightweight update mechanisms and clear ownership).Utilize metrics to continuously enhance the onboarding experience, focusing on attendance, satisfaction, confidence levels, early feedback from managers, and ramp indicators.Embrace AI-driven approaches in designing and delivering enablement programs, utilizing OpenAI tools for personalized learning and efficient content iteration.Ideal Candidate Profile:Possess a commanding presence and the ability to engage audiences with confidence, warmth, and clarity, effectively managing Q&A and addressing skepticism.Demonstrated experience in developing and delivering sales enablement training in a fast-paced environment, with enterprise GTM experience being a plus.Skilled in designing workshops that prioritize practice and outcomes over slide presentations.Operationally adept, capable of maintaining cadence and logging essential metrics efficiently.

Role Overview Mercury is hiring an Onboarding Quality Control Specialist. This position focuses on improving the onboarding process for new clients. The main goal: make sure every onboarding step meets high quality standards from start to finish. What You Will Do Review onboarding procedures to confirm accuracy and completeness Work with teams across the company to identify and fix process gaps Help maintain a smooth, consistent experience for new clients Support efforts to improve client satisfaction during onboarding Location This role can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within the United States.

Join meter as a Sales Onboarding Program Manager in San Francisco, where you will play a pivotal role in shaping the onboarding journey for our sales team. In this dynamic position, you will develop and implement comprehensive training programs that equip new sales hires with the tools and knowledge they need to succeed. You will collaborate closely with multiple departments to enhance the onboarding experience and ensure alignment with company goals.

Join Figma as an Onboarding Manager, where you will play a pivotal role in enhancing the customer journey. Your primary responsibility will be to guide new users through the onboarding process, ensuring they receive the best start possible with our product.You will collaborate closely with cross-functional teams to develop engaging onboarding programs that resonate with our customers, helping them achieve their goals effectively and efficiently. Your innovative strategies will not only enhance user satisfaction but also contribute to overall customer retention.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, structure, and disseminate information across their teams. By seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees gain access to the right knowledge precisely when they need it, enhancing productivity and fostering collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, making it quicker and more efficient for teams to harness their collective intelligence.Created by Founder & CEO Arvind Jain, Glean emerged from a profound awareness of the obstacles employees encounter in sourcing and comprehending workplace information. Witnessing firsthand the fragmentation of knowledge and the overwhelming array of SaaS tools that hinder productivity, he envisioned a better solution—an AI-powered enterprise search platform designed to enable users to swiftly and intuitively access the information they require. Glean has since transformed into a leading Work AI platform, merging enterprise-level search capabilities, an AI assistant, and dynamic application and agent development features to radically redefine workplace efficiency. About the Role: Glean is on the lookout for a dedicated GTM Onboarding & Readiness Manager to take charge of our comprehensive 30-60-90 GTM onboarding initiative (Glean|GOES) across various roles and regions. This pivotal position will spearhead Glean’s innovative, AI-focused onboarding experience, facilitating swift and predictable productivity ramp-up for new hires in pre-sales, sales, and post-sales roles. You will oversee a cohesive onboarding journey tailored to specific roles and segments, ensuring that new employees are not only knowledgeable but also ready for meaningful conversations, effective execution, and empowered by AI.

Why join usAt Brex, we are revolutionizing the spend management landscape with our AI-driven platform. Our innovative solutions, including corporate cards, banking services, and global payment systems, empower businesses to manage their spending confidently. From startups to established enterprises like DoorDash and Flexport, thousands of companies leverage Brex to optimize their financial operations and enhance efficiency on a global scale.Joining Brex means pushing boundaries, challenging conventional wisdom, and collaborating with some of the industry's brightest minds. We are dedicated to fostering a diverse and inclusive workplace where your aspirations can flourish. Our commitment to your professional growth is supported by providing the necessary tools, resources, and encouragement.EngineeringOur engineering team at Brex is dedicated to designing scalable systems with purpose and speed. With specialized teams in Software, Data, Security, and IT, we operate with a high degree of autonomy and collaborative spirit. We tackle complex technical challenges, take ownership of our results, and strive for excellence across all stages of development, from architecture to deployment. Here, engineering is not just a skill but a craft that empowers builders to become leaders.What you’ll doAs the Engineering Manager for Onboarding, you will lead a team focused on developing systems and product experiences that drive customer activation at Brex. This includes optimizing onboarding processes, account setup, verifications, and integration workflows to ensure customers quickly realize the value of our services. This role demands strategic insight, operational excellence, technical acumen, and a fervent commitment to delivering seamless, AI-enhanced customer journeys. The ideal candidate will have a proven track record in scaling user-facing onboarding systems, providing high-quality product experiences, and collaborating cross-functionally with Product, Design, Operations, and Go-To-Market teams.Where you’ll workThis position is based in our San Francisco office, offering a hybrid work environment that blends the dynamism of in-office work with the flexibility of remote arrangements. Currently, we require team members to be in the office at least two days a week (Wednesday and Thursday). Starting February 2, 2026, this requirement will increase to three days a week (Monday, Wednesday, and Thursday). Additionally, employees can enjoy up to four weeks of fully remote work each year!

Join Flex Ltd. as a Senior Product Manager - Onboarding, where you will play a pivotal role in shaping the customer journey from the first interaction through successful onboarding. We are looking for a dynamic leader who can drive product strategy, collaborate with cross-functional teams, and enhance our onboarding processes to deliver exceptional experiences.

Join GGRC as a Technical Support Assistant - Onboarding and Offboarding!Starting Salary Range: $53,481 - $64,177As a pivotal member of our IT team, you will deliver exceptional frontline support by overseeing the onboarding and offboarding of technology for our employees. This includes managing account creation, configuring hardware and software, implementing access changes, and facilitating file migrations in coordination with our HR and Operations teams. You will provide effective help desk support with a keen commitment to customer service and engage in IT projects and system implementations. Occasional travel between our offices in San Francisco, San Mateo, and Marin Counties may be required.This role offers a hybrid work environment, allowing you to work both from our San Francisco office and from home. Reliable transportation is essential for local travel within San Francisco, San Mateo, and Marin Counties.

Join Gusto as a Principal Product Manager focused on enhancing our customer onboarding experience. You will play a pivotal role in shaping our product strategy and guiding the development of innovative solutions that streamline the onboarding journey for our clients. Your leadership will drive collaboration across teams, ensuring a seamless transition for new customers into our platform.In this role, you will utilize data-driven insights to inform product decisions, prioritize features, and manage the product lifecycle. You will engage with stakeholders to understand their needs and ensure that our solutions meet and exceed customer expectations.

Role Overview reevo is hiring a Builder - Onboarding and Implementation Specialist in San Francisco. This role centers on guiding clients through onboarding and ensuring smooth adoption of reevo’s solutions. The Builder acts as a key partner for clients, supporting them from first integration through to full use of the product. What You Will Do Support clients during onboarding, answering questions and addressing challenges as they arise. Work closely with clients to help them integrate reevo’s technology into their workflows. Develop and maintain strong relationships, ensuring clients feel confident and informed throughout implementation. Collaborate with internal teams to refine onboarding processes and share client feedback. Who We’re Looking For Enthusiastic about technology and committed to client success. Comfortable working with others to solve problems and improve processes. Enjoys a collaborative atmosphere and adapts well to change.