Client Experience Operations Manager

Civitech is a pioneering public benefit corporation committed to fostering a more equitable democracy. We develop innovative tools and infrastructure that enhance civic engagement, empower Democratic candidates, and bolster progressive initiatives. Since our inception in 2019, we have partnered with over 500 organizations, including nonprofit groups, national political committees, and various campaigns, to connect with millions of voters, driving forward our mission of creating a fairer democracy.As a remote-first company, we welcome applications from individuals in our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY). We also maintain an office in Austin, TX.Diversity is paramount to our success, and we strongly encourage applicants from underrepresented groups, including women, people of color, LGBTQIA+ individuals, and others, to apply.This position is temporary, anticipated to last until November 2026. While there may be potential for extension based on business needs, candidates should understand that this role is currently scoped as fixed-term.As a Client and Operations Support Specialist, you will play a vital role in our mail program by facilitating effective communication with clients, consolidating essential information, and assisting with operational tasks that propel Civitech's mission forward. Your contributions will be crucial in maintaining high standards of client engagement and operational efficiency, ultimately aiding in our efforts to enhance civic participation and support progressive causes.

Urban Compass seeks a Workplace Experience Manager based in Austin. This position centers on creating a collaborative and productive office environment. The goal is to ensure the workspace feels both welcoming and efficient for everyone. Key responsibilities Work closely with various teams to implement workplace management practices that support collaboration and productivity Supervise daily office operations to maintain a smooth workflow Design and lead programs aimed at boosting employee engagement Focus on improving the overall in-office experience for staff

At BetterUp, we are committed to human transformation, and we believe that a fresh perspective on the employer-employee relationship is essential.Our approach is unique, and you will sense this from the moment you engage with us.From your initial interview to receiving an offer, the experience is unlike any other. Upon joining, you won’t just receive a paycheck; you will gain a personal BetterUp Coach, a tailored development plan, a supportive manager, and an incredible team—each member accompanied by their own personal BetterUp Coach. Most significantly, you will be involved in work that truly matters.This environment cultivates a focused and rewarding experience, perfect for those with a passion for impactful work. If you are ready for a transformative, career-defining journey, we invite you to join us.We guarantee an intense and rewarding chapter in your career, where you will engage in life-changing work within a vibrant, innovative, and soulful culture.If this excites you and the job description resonates with you, let’s connect.We are in search of a motivated and enthusiastic individual to become part of our Business Operations team within the Office of the CEO. The perfect candidate will have a keen interest in technology, innovation, and the Employee Experience ecosystem. You should possess a proven track record of steering projects from concept through to execution with tangible results. You should be adept at juggling multiple priorities, discerning when to focus on specifics and when to adopt a broader perspective. Your drive for impact will constantly motivate you to push initiatives forward.In this role, you will spearhead BetterUp's most critical strategic projects, such as annual planning, acquisition integrations, due diligence, and more. These significant cross-functional initiatives will necessitate a profound understanding of BetterUp’s value chain. You will closely collaborate with the CEO, Chief of Staff, and Executive Leadership Team on sensitive projects to deliver strategic insights and measurable outcomes.Key Responsibilities:Lead key strategic projects within the Office of the CEO. Past initiatives include:Overseeing due diligence for partnerships with notable figures such as Brené Brown, Adam Grant, Pau Gasol, and Shaun White.Developing BetterUp’s strategy for entering the European market.Creating a comprehensive 5-year growth plan for the Board of Directors.Collaborating with Co-Founders on fundraising presentations.Revamping pricing and packaging in collaboration with a consulting firm.

Bazaarvoice is hiring a Lead Client Success Manager in Austin, Texas. This position plays a central role in helping clients reach their goals and get the most value from Bazaarvoice’s products and services. Role overview The Lead Client Success Manager guides a team dedicated to client satisfaction, retention, and growth. Close collaboration with other departments is key to developing strategies that strengthen client relationships and support their ongoing success. What you will do Lead and mentor a team focused on supporting clients Work with cross-functional teams to build and implement strategies for client success Use data-driven insights to offer actionable recommendations that help clients achieve their objectives Requirements Experience in client success or account management roles Ability to lead teams and collaborate across departments Strong analytical skills to interpret data and guide client outcomes

Join innergy1 as an Employee Experience Manager, where you will be at the forefront of enhancing our employee journey. In this pivotal role, you will design and implement strategies that foster a positive workplace culture and improve employee engagement. Your efforts will directly impact our team's experience and overall organizational success.

The Senior Client Success Manager at Bazaarvoice, Inc. focuses on building strong relationships with clients and supporting their success with the company’s solutions. This position is based in Austin and centers on client satisfaction and ongoing engagement. Role overview This role leads key partnerships, working closely with clients to understand their goals and challenges. The Senior Client Success Manager collaborates with teams across Bazaarvoice to ensure clients receive the service and results they expect. What you will do Guide strategic partnerships with assigned clients Identify client needs and coordinate solutions Work with internal teams to deliver consistent, high-quality service Support client engagement and retention efforts Impact Your work in this position directly supports client growth and satisfaction, helping to maintain long-term relationships and positive outcomes for both clients and Bazaarvoice.

Role OverviewThe Client Success Manager for Scaled Programs plays a pivotal role in ensuring that clients in the Wealth Management and Investment sectors receive unparalleled service and strategic guidance. This position is dedicated to enhancing client engagement, minimizing churn rates, and maximizing net retained revenue through effective management of success initiatives, operational assessments, and renewal strategies for a substantial client base. The ideal candidate will collaborate across departments to refine strategies aimed at elevating the overall client experience.Key ResponsibilitiesDrive client adoption, retention, and growth by leveraging automated engagements, analytical insights, and scalable resources.Collaborate with Account Managers to deliver support across key account segments, facilitating client success reviews and managing tailored success programs.Proactively track client engagement levels, satisfaction ratings, and product utilization to identify at-risk accounts. Formulate and implement targeted plans to mitigate risks, achieve client objectives, and bolster overall client health.Enhance the efficiency of client business reviews, creating a streamlined system that offers valuable insights to the client base.Oversee the development and ongoing refinement of self-service client resources, communication strategies, and interaction frequencies within high-volume segments.Design, iterate, and optimize the customer lifecycle and touchpoint strategies, including onboarding processes, regular check-ins, and renewal reminders.Create and maintain comprehensive onboarding playbooks, lifecycle programs, and client health scoring models, defining the criteria and thresholds that trigger necessary interventions.Produce and update scaled content, including in-app guides, email nurture campaigns, help center articles, and training materials, treating content development as a key product.Regularly report on program performance metrics, analyzing engagement statistics, cohort health, churn trends, and successful strategies.Evaluate and suggest tools necessary for the scaled segment, contributing expertise to tool selection and technology stack decisions.Assist in enhancing automation, health scoring, and documentation practices.Provide structured feedback to streamline processes at scale.

Who is SonarSource?SonarSource is dedicated to enhancing code quality and security, ensuring that issues do not reach production. Our innovative solutions amplify developers' productivity through AI assistance and streamline workflows for a superior developer experience. We analyze all code, regardless of its source—be it from internal teams, AI, or third parties—leading to the creation of more secure, reliable, and maintainable applications. With roots in the open source community, SonarSource supports a diverse array of over 30 programming languages and technologies, making us a trusted partner for over 7 million developers and 400,000 organizations globally, including industry leaders like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.Our commitment to excellence extends beyond our products; we prioritize building robust internal teams and fostering a strong company culture. We are deeply committed to our mission and are passionate about serving our users and the open source community. We maintain high standards of accountability, positivity, and empathy, ensuring that we work effectively together towards our common goals.At SonarSource, we deliberate our decisions with clarity and purpose while moving with urgency. Our operational efficiency allows us to work as a cohesive team, collectively achieving our objectives.CODE is not just an acronym at SonarSource; it embodies our operational philosophy.

Join Everlywell as a Product Manager for our Experience Platform, where you will play a pivotal role in shaping the future of personalized healthcare solutions. You will collaborate with cross-functional teams to develop and enhance our digital products, ensuring they meet customer needs while driving business goals. Your insights and expertise will guide product strategy and roadmap, ultimately enhancing user experience and engagement.

Teamwork makes the stream work. Join Roku in Revolutionizing TV Viewing!As the leading TV streaming platform in the U.S., Canada, and Mexico, Roku is dedicated to enhancing how audiences engage with content. Our goal is to power every television globally, connecting viewers with their favorite shows while enabling content creators to build and monetize robust audiences. We offer advertisers unique avenues to engage consumers effectively.From day one, you will play a key role in our rapidly growing public company, where every team member's contributions are valued. At Roku, you can delight millions of TV streamers worldwide while gaining invaluable experience across diverse disciplines. Your RoleAs a member of the Ad Experiences team, you will explore the convergence of revenue generation and viewer satisfaction. In your capacity as an Associate Product Manager (APM), you will influence user interactions with advertising across various platforms, including mobile apps, web interfaces, and video services. Your focus will be on the development of innovative native and interactive ad formats that provide value to advertisers while ensuring a premium user experience.This early-career position is tailored for high-potential individuals eager to dive into the technical aspects of ad technology while cultivating a strong product intuition for consumer-facing features. Key ResponsibilitiesFeature Development: Collaborate on the complete lifecycle of new ad formats, from initial idea generation and wireframing to technical documentation and launch.Documentation: Create comprehensive Product Requirement Documents (PRDs) and user stories that clearly articulate business needs into actionable requirements for Engineering and Design teams.Market Research: Conduct competitive analysis and user research to uncover emerging trends in interactive advertising, shoppable content, and non-intrusive ad formats.Analytics & Experimentation: Work closely with Data Science to establish A/B testing protocols. You will track performance indicators such as Click-Through Rate (CTR), user engagement, and “ad fatigue” to refine existing ad formats.Cross-Department Collaboration: Act as a liaison between Sales, Marketing, and Engineering, collecting requirements from advertisers and ensuring alignment on project goals.

Dun & Bradstreet is seeking a Client Success Manager in Austin, Texas. In this role, the focus is on supporting clients after the initial sale, strengthening relationships, and helping clients realize the full value of Dun & Bradstreet’s products and services. Key Responsibilities Act as the primary point of contact for clients throughout their retention period. Guide clients in adopting and using Dun & Bradstreet solutions to meet their business needs. Use knowledge of industry standards and business processes to help clients reach their objectives. Drive client renewals by consistently delivering value. Address escalations and resolve client concerns promptly. Work with internal teams to enhance the overall client experience. Location This position is based in Austin, Texas.

Role overview ttecdigital is hiring a Customer Experience Management Consultant in Austin, TX. This position centers on helping organizations strengthen their customer relationships across various touchpoints. The consultant will play a key role in shaping customer journeys that foster satisfaction and long-term loyalty. What you will do Advise organizations on improving each stage of the customer experience Collaborate with cross-functional teams to design and put in place strategies for stronger customer engagement Share knowledge of industry best practices to guide operational improvements

About the Company:Industrious stands as the leading premium workplace-as-a-service provider, renowned for hosting the highest-rated work environments in the industry. Our mission revolves around crafting exceptional experiences for teams of all sizes and phases, including our own. We believe that a fulfilling workday is shaped by the people you collaborate with and the challenges you tackle together. We seek individuals who thrive on innovative thinking and excel in a genuinely cooperative atmosphere. As teammates, we embrace fresh ideas and celebrate every achievement. Our goal is to make a significant impact on our members' workplace experiences.We believe that authentic self-expression is essential for great days at work. The diversity of backgrounds, perspectives, and ideas is vital for our success in providing outstanding workplace experiences, both for our members and ourselves. Industrious is dedicated to fostering an inclusive and respectful environment that values your uniqueness and individuality. You are appreciated for being YOU. We honor our team members as individuals capable of achieving remarkable results when united as one.We are proud to have been named one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and recognized as one of Forbes’ Best Startup Employers.To learn more, visit www.industriousoffice.com/careers.About the Role:This is an in-person hospitality role, requiring presence on-site five days a week. Candidates must reside within a reasonable commuting distance from Austin, TX. To assist with this, our compensation package features excellent commuter benefits!As a Member Experience Manager, you will be the primary problem solver, momentum driver, and experience creator for our members. You will be the key connector and the person everyone recognizes. As the manager of your own location, you will leverage your business acumen to organize details and communications, ensuring seamless operations. You are comfortable engaging with executives, and your enthusiasm drives you to connect with the broader business community. You will take pride in representing Industrious in your local market while identifying prospective members to provide them with an exceptional workday. Your genuine curiosity will enhance your success in our consultative sales approach by uncovering and addressing members' needs. You will orchestrate memorable events and relish the effort required behind the scenes to make them a success. You have a passion for helping others.

About the Role Dialpad is hiring a Manager of Client Sales for the Commercial division in Austin, US. This leader will guide a sales team focused on growing revenue and building solid client relationships. The role centers on setting clear goals, supporting team development, and ensuring clients receive strong service throughout their engagement with Dialpad.

Bazaarvoice is hiring an Associate Client Success Manager in Austin. This role centers on supporting clients as they use Bazaarvoice’s solutions to reach their business goals. Role overview As an Associate Client Success Manager, the main focus is to build strong relationships with customers. The position involves listening to client needs, answering questions, and guiding them through the features of Bazaarvoice’s platforms. What you will do Work directly with clients to understand their objectives Provide responsive, helpful service throughout the client journey Help clients get the most value from Bazaarvoice’s offerings Requirements Strong communication and relationship-building skills Ability to understand client needs and explain solutions clearly

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses interact with their customers. Trusted by over 50,000 companies worldwide, including industry giants like Netflix, RE/MAX, and Uber, Dialpad empowers organizations to forge stronger connections through real-time insights powered by AI. Discover more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team dedicated to our mission of ensuring customer and employee success. Every conversation counts, and we are enhancing each interaction with a platform that provides actionable insights and automation for our clients.We embrace continuous growth, allowing every team member to utilize cutting-edge AI to enhance our platform and their own professional skills. We seek individuals who exceed expectations and embody our core values: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Customer Experience Learning Experience Designer (LXD), you will be instrumental in crafting outstanding learning experiences that are vital to the success of our CX team and Dialpad University (DPU). Utilizing your industry expertise, you will oversee the implementation of the next phase of our Support team's New Hire Training program, our “Upskilling” initiatives, and tailored training solutions that bridge identified gaps while aligning with our organizational objectives. Additionally, you will manage course development within our customer-facing university, incorporating needs analysis, instructional design, evaluation frameworks, accessibility, and branding elements to create a cohesive learning journey for Dialpad’s educational programs. You will leverage our Learning Management System (Docebo) to monitor learner progress and comprehension, automating reports and notifications to keep stakeholders and learners informed.

At BetterUp, we believe in the power of human transformation, and we approach the employer-employee relationship with fresh perspectives.Our unique candidate experience sets us apart from the start, and when you receive an offer and accept, you gain much more than just a paycheck. You’ll receive a personal BetterUp Coach, a tailored development plan, support from a trained manager, and work alongside a remarkable team—each member having their own personal BetterUp Coach. Most importantly, you’ll be engaged in meaningful work.This creates a focused and rewarding work environment. It may not be for everyone, but for those with passion and ambition, it represents a transformative career opportunity.Join us for what promises to be an intense and rewarding phase of your career, where you will undertake life-changing work within a vibrant and innovative culture.If this resonates with you and the job description aligns with your skills, we should connect!We operate in a hybrid model, emphasizing in-person collaboration when necessary. Employees are expected to work in one of our office hubs at least two days a week, or eight days a month. Our U.S. office locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA metro area. Please confirm your ability to commit to this structure before applying.As the Client Delivery Director at BetterUp, you will play a pivotal role in shaping and executing post-sale strategies for our largest and most critical clients.Key Responsibilities:Delivery Management: Lead the comprehensive technical and operational delivery of the BetterUp platform for our clients. Ensure that client business needs and requirements are clearly communicated to internal teams, and help scope deliverables and milestones accordingly. Contribute to strategic planning for delivery processes and innovations that improve client outcomes and operational efficiency.Client Relationship Management: Cultivate and maintain robust relationships with clients after the sale, engaging with executives and operational teams to ensure satisfaction and collaboration.

Join Udemy. Help shape the future of learning.Udemy is an AI-driven skills acceleration platform designed to empower individuals and teams in their growth journeys. Our approach is personalized, practical, and centered on producing real-world results.We have a clear mission: to change lives through learning. Your contributions will enable people globally to acquire skills they can apply, whether they are embarking on new endeavors or enhancing their existing capabilities.With over 80 million learners and 17,000 businesses already benefiting from Udemy, if you thrive in dynamic environments, are passionate about learning, and are eager to make a significant impact, you will find your place here.Discover more about us on our company page.Hybrid Work ModelThis hybrid role requires you to be in the office two days a week at the nearest hub.

About Right Side Up At Right Side Up, we pride ourselves on being a collective of top-tier marketing professionals who deliver exceptional results without the typical agency distractions. Our clients include some of the most prestigious early-stage startups, rapidly expanding tech companies, and established Fortune 500 firms. We are dedicated to one primary goal: Growth. With over 250 clients, including renowned names like Stitch Fix, Sephora, Yelp, and DoorDash, we are committed to driving success for our partners.