About the job
pebl is looking for a Client Experience Manager based in Bengaluru, India. This role shapes how clients interact with the company, focusing on their satisfaction and ongoing engagement.
Role overview
The Client Experience Manager leads projects to improve client service and support. The position involves designing feedback systems to gather client input and analyzing satisfaction data to identify trends and areas for improvement. Collaboration with teams across the company is key to ensuring client needs are met promptly and effectively.
Key responsibilities
- Create and manage processes for collecting and acting on client feedback
- Analyze data related to client satisfaction and identify actionable insights
- Work with various departments to resolve client issues and enhance service delivery
- Develop training programs that help staff provide excellent client support
What you bring
This position calls for strong communication skills, experience working with feedback systems, and a collaborative approach. A background in client service or experience management will help in this role.

