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Client Enablement Lead

SandstoneBrooklyn, New York City
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsProven experience in client enablement or a similar role. Strong understanding of legal operations and technology. Exceptional communication and interpersonal skills. Ability to analyze data and derive actionable insights. Experience in developing and executing client success plans. Proficient in project management and organizational skills.

About the job

Join Our Mission at Sandstone

At Sandstone, we are committed to transforming in-house legal departments from mere support functions into strategic partners that add significant business value. Our innovative platform empowers legal teams to leverage AI effectively, enhancing their workflows and unifying legal data. By integrating seamlessly with existing tools, we create an environment where legal teams can thrive. With the trust of Fortune 500 companies and dynamic innovators, we are dedicated to rapid iteration and intentional scaling. Become a part of our elite team that values collaboration, problem-solving, and meticulous attention to detail. Our engineers are top-notch, and our legal experts are integrated into the development process to create an unparalleled product experience for in-house legal teams.

About the Position

We are looking for a Client Enablement Lead who will be the primary contact for our in-house legal teams after a sale is completed. This role focuses on fostering strong relationships from onboarding to adoption, renewal, and expansion. It's essential to note that this is a systems and outcomes role, emphasizing how client readiness translates into effective adoption and retention strategies. You will be responsible for designing programs and establishing standards to guarantee early success and long-term scalability.

Key Responsibilities

  • Manage a portfolio of accounts, laying the groundwork for sustained adoption and measurable client success from the outset.
  • Facilitate ongoing product adoption through structured enablement initiatives, tailored success plans, consistent engagement, and proactive usage enhancements.
  • Serve as a trusted advisor to legal and operational leaders, aligning Sandstone with client objectives, identifying new use cases, and assisting teams in rethinking legal processes.
  • Identify and pursue commercial opportunities, collaborating across departments to support renewals and expansion efforts.
  • Track customer health using both quantitative and qualitative metrics to proactively address churn risks and promote retention.
  • Work closely with Product, Engineering, Legal Engineering, and Marketing teams to ensure alignment and success.

About Sandstone

Sandstone is redefining the role of in-house legal teams by providing a platform that amplifies their capabilities rather than replacing them. Our solution is built for modern legal departments, enabling them to operate at the speed of AI, streamline workflows, and create tangible business outcomes, all while being trusted by industry leaders.

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