About the job
As a Client Director specializing in Life Sciences, you will spearhead new business initiatives for ServiceNow's largest existing accounts. Your role will encompass overseeing executive relationship management for assigned accounts while leading virtual teams that include Solution Sales, Solution Consulting, Support, and Professional Services. Your mission is to provide exceptional support to our most valued clients.
Key Responsibilities:
- Deliver strategic leadership and direction to clients, ensuring alignment with their goals.
- Act as the primary relationship manager between customers and ServiceNow.
- Collaborate with various ServiceNow solution teams to tailor solutions that drive the customer's strategic outcomes.
- Manage executive relationships with assigned clients, fostering trust and transparency.
- Oversee the global development of assigned accounts, ensuring effective deployment of worldwide resources.
- Cultivate deep, multi-tiered relationships within client organizations, from IT teams to CxO levels.
- Craft a clear roadmap for building capabilities that enhance the customer experience across both clients and ServiceNow teams.
- Meet and exceed financial targets set for assigned clients, covering Licenses, Renewals, and Professional Services.

