Client Delivery Lead, Communications at NCS | Singapore

Join ncs3 as a SalesForce Delivery Lead and take charge of leading our dynamic team in delivering top-notch SalesForce solutions. You will be responsible for overseeing the execution of projects, ensuring they meet client expectations and align with our strategic goals. Your expertise will guide our team in best practices, fostering a collaborative environment that drives success.

About the RoleAs the Salesforce Competency Lead and Delivery Lead, you will be instrumental in driving strategic delivery and enhancing our Salesforce practice. This position is perfect for an individual with extensive Salesforce technical knowledge, robust delivery experience, and a passion for advancing Salesforce capabilities in various sectors, including public service, telecommunications, financial services, and healthcare.Your Responsibilities:Lead the end-to-end delivery of Salesforce initiatives encompassing CRM, Sales Cloud, and Service Cloud.Act as the technical and delivery expert, steering architectural choices, implementation best practices, and stakeholder engagement.Foster internal Salesforce expertise through mentoring, knowledge sharing, asset creation, and pre-sales support.Key Responsibilities1. Delivery LeadershipOversee Salesforce project delivery, ensuring effective scope management, adherence to timelines, quality standards, and client satisfaction.Direct the technical design and deployment of Salesforce solutions, including integrations, data models, automation (flows, Apex), and configurations.Collaborate with business and IT stakeholders to align requirements with scalable Salesforce architecture.Manage the delivery of Sales Cloud and Service Cloud solutions, particularly focusing on customer service transformation initiatives (e.g., case management, omni-channel, Agent Workspace).Regularly monitor project status, conduct retrospectives, assess risks, and proactively handle escalations.2. Technical Competency DevelopmentProvide technical guidance and mentoring to Salesforce developers, consultants, and architects within the practice.Create and maintain reusable templates, accelerators, and best practices to enhance delivery consistency and efficiency.Lead internal capability enhancement initiatives, including skills development plans, training sessions, and certification roadmaps.Advocate for the assessment and integration of emerging Salesforce innovations such as Einstein AI, Flow Orchestration, Slack integration, and Agentforce.3. Pre-Sales and Advisory SupportPartner with sales and bid teams to deliver technical advisory and solution design for Salesforce opportunities.Draft and review technical proposals, solution architectures, estimation models, and RFP submissions.Articulate value propositions and technical strategies to clients during pre-sales discussions.Engage in client workshops and discovery sessions to outline solution blueprints and transformation roadmaps.4. Stakeholder EngagementEstablish strong relationships with internal business leaders, external clients, and technology partners (Salesforce, ISVs).Act as a trusted advisor to clients by translating business needs into scalable Salesforce solutions.

Position: Salesforce/CloudSense LeadLocation: SingaporeJoin our dynamic team at Cygnify as we collaborate with a premier telecom client to spearhead a transformative digital initiative across CRM and Order Management systems. In this pivotal role, you will oversee the design and implementation of Salesforce and CloudSense solutions, ensuring robust, scalable systems that facilitate intricate enterprise sales and order processes.Key Responsibilities:Direct the comprehensive solution delivery throughout the Software Development Life Cycle (SDLC), from gathering requirements to production deployment. Take ownership of technical design and delivery for Salesforce and CloudSense implementations.Enhance product modeling, pricing, and order orchestration utilizing CloudSense CPQ.Establish and uphold DevOps standards encompassing CI/CD, automation, and testing. Collaborate with business stakeholders, IT, and vendors to deliver enterprise-level CRM and Order Management solutions.Ensure system stability, performance, security, and ongoing enhancements.Address and resolve issues across sandbox, staging, and production environments.Guide and mentor engineering teams, providing strong technical leadership.Qualifications:Minimum of 8 years of experience in Salesforce architecture, development, and integration.Extensive expertise in CloudSense CPQ, particularly in product modeling, pricing, and orchestration.Hands-on experience with Salesforce Sales Cloud, Service Cloud, Community Cloud, Apex, LWC, and Visualforce.Proficient in Salesforce DevOps practices including CI/CD, version control, and automation techniques.In-depth knowledge of APIs, integrations, and microservices architecture.Exceptional communication and leadership skills to engage with stakeholders effectively.Salesforce and/or CloudSense certifications are highly desirable.

The Salesforce Administrator plays a crucial role in managing and optimizing the Salesforce platform. This position is vital for ensuring system stability, supporting business users, assessing and implementing enhancement requests, and driving continuous improvements in CRM processes and data management.

Join Grab Holdings Ltd. as a Lead Technical Program Manager specializing in Salesforce Implementation. In this pivotal role, you will lead cross-functional teams to drive the successful delivery of Salesforce projects, ensuring alignment with business objectives and technical requirements.Your responsibilities will include defining project scope, managing timelines, and facilitating communication between stakeholders. You will leverage your technical expertise to troubleshoot issues and implement best practices, ultimately enhancing our Salesforce ecosystem.

Role overview Nagarro is looking for a Salesforce Developer based in Singapore. The position centers on designing and building Salesforce solutions for a range of client projects. Collaboration with colleagues from various departments is a key part of the work, helping to ensure technology outcomes meet client expectations. What you will do Design and implement Salesforce solutions tailored to specific client requirements Work alongside cross-functional teams throughout all stages of project delivery Contribute to efforts that enhance customer experience and drive better business results using Salesforce technologies

ncs3 is seeking a Delivery Lead for Data & AI based in Singapore. This role takes charge of delivering data-driven solutions and AI projects, ensuring that each initiative aligns with client needs and the company’s broader goals. Role overview The Delivery Lead manages project execution from start to finish. Responsibilities include coordinating teams, monitoring progress, and maintaining quality standards throughout each phase. Attention to detail and a focus on client satisfaction are central to this position. Key focus areas Oversee delivery of data and AI projects Ensure outcomes meet client expectations Support company strategy through effective project management Location This position is based in Singapore.

Role overview The Lead Service Delivery Manager at ncs3 takes responsibility for daily service delivery operations in Singapore. This position guides a team and works closely with other departments to uphold and enhance service standards. Meeting client expectations and ensuring smooth collaboration across functions are central to this role. What you will do Oversee service delivery operations, making sure client commitments are met Monitor client satisfaction and respond to concerns in a timely manner Lead and support a team by providing direction and feedback Coordinate with other departments to ensure consistent service delivery Identify opportunities and drive initiatives for ongoing improvement Location This position is based in Singapore.

Join AvePoint in Shaping the Future!AvePoint stands as a premier global authority in data management and governance, with over 21,000 customers entrusting us to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses more than 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in over 100 cloud marketplaces. For more insights, visit www.avepoint.com.At AvePoint, we prioritize the growth of our team members. Our culture, characterized by agility, passion, and collaboration, empowers you to define your career path, make a meaningful impact, and take charge of your future. Explore how you can unlock your full potential with us!Your Role: Salesforce Engineer (COTS)As a Salesforce Engineer, your skills in Salesforce development and application maintenance will play a crucial role in delivering cutting-edge digital solutions. This position involves working with Commercial Off-The-Shelf (COTS) systems, ensuring the smooth deployment, maintenance, and enhancement of Salesforce-based applications in alignment with our organizational objectives.Key ResponsibilitiesCollaborate with various stakeholders to customize Salesforce applications according to business needs.Oversee the full lifecycle of Salesforce solutions, encompassing development, testing, deployment, and ongoing maintenance.Diagnose and rectify application issues to ensure optimal performance and availability.Establish and maintain integrations between Salesforce and other enterprise systems.Assess and recommend tools, modules, and features to boost Salesforce functionality.Uphold compliance with best practices, security policies, and organizational guidelines related to Salesforce implementation.Offer technical support, training, and documentation to stakeholders using Salesforce applications.

Role Overview ncs3 is hiring a Lead Service Delivery Manager in Singapore. This role oversees the delivery of service solutions, focusing on quality and customer satisfaction. The position leads a team of service delivery professionals and manages relationships with key stakeholders. Main Responsibilities Supervise and support a team responsible for service delivery Oversee the implementation of processes that improve operational efficiency Maintain and grow relationships with stakeholders Drive initiatives for continuous improvement in service quality Ensure customer satisfaction remains a top priority Location This position is based in Singapore.

Role Overview ncs3 is hiring a Lead Service Delivery Manager based in Singapore. This role leads a team focused on maintaining high service standards and improving delivery operations. The position manages client relationships, oversees timely service execution, and works to optimize processes across the board. Main Responsibilities Lead and support a service delivery team to meet operational goals Manage relationships with clients, acting as the main point of contact Ensure services are delivered on schedule and to agreed standards Drive continuous improvement initiatives for better efficiency and quality Implement and promote best practices within service operations Location This position is based in Singapore.

Join PRISM+, the leading Singaporean brand in direct-to-consumer smart home appliances. Our mission is to deliver innovative products to the public at competitive prices. As a fast-growing and dynamic organization, we invite you to become part of our exciting journey.We are in search of a skilled Salesforce Administrator to effectively manage and enhance our Salesforce platform, ensuring an optimal user experience and operational excellence. Your responsibilities will include overseeing user accounts, collaborating with internal teams and external partners, and improving business processes through Salesforce solutions. Your contributions will be vital in refining workflows, addressing issues, and driving advancements within the organization.Key Responsibilities: Oversee existing Salesforce user accounts and facilitate proper access and permissions for new users. Collaborate closely with Salesforce Account Executives to manage contract, billing, and licensing inquiries, ensuring effective communication and swift resolutions. Document and analyze how various business functions utilize Salesforce, translating their requirements into clear process flows. Prepare and present Statements of Work (SOW) for external partners (approximately 20% of the role). Develop, implement, and enhance custom Salesforce workflows and processes (approximately 80% of the role). Troubleshoot and resolve Salesforce-related issues to maintain seamless operations. Design and optimize ServiceCloud user interfaces for a user-friendly experience. Continuously assess Salesforce workflows and features to identify improvement opportunities and boost overall efficiency. Proactively enhance productivity by identifying and implementing improvements within Salesforce.

We are seeking a highly skilled and experienced Client Delivery Lead to join our dynamic team at ncs3. In this pivotal role, you will be responsible for overseeing the successful delivery of our services to clients, ensuring that all projects are executed on time, within scope, and to the highest quality standards.Your leadership will be crucial in managing client relationships, developing project strategies, and guiding teams to achieve exceptional results. You will leverage your expertise to drive continuous improvement in our delivery processes, fostering a culture of excellence and accountability.

We are looking for a dynamic and experienced Client Delivery Lead to drive the execution of our government solutions at NCS. This role requires a strategic thinker who can manage client relationships effectively and ensure the successful delivery of projects tailored to government entities.Your primary responsibilities will include overseeing project teams, coordinating cross-functional resources, and ensuring that client expectations are met through high-quality service delivery. You will collaborate closely with clients to understand their needs and work proactively to deliver solutions that exceed their expectations.

Join AvePoint as a Senior Salesforce Developer and play a pivotal role in designing, developing, and delivering scalable Salesforce solutions that enhance both customer-facing and internal business processes. You will collaborate with a dynamic and agile engineering team, working on enterprise-grade platforms that operate in regulated and high-impact environments.This position demands expertise in end-to-end Salesforce solutioning, close interaction with business stakeholders, and hands-on development across the Salesforce ecosystem.

Join our dynamic team as a SalesForce Developer at Accion Labs! We are looking for an enthusiastic individual who is eager to contribute to our innovative projects and help transform our client's business processes. In this role, you will leverage your technical skills to develop and customize SalesForce applications, ensuring top-notch performance and user experience.

Role Overview ncs3 is hiring a Lead/Senior Service Delivery Manager based in Singapore. This role oversees service delivery operations, focusing on high-quality support for clients. The position calls for strong leadership and a commitment to maintaining high standards across all touchpoints. What You Will Do Oversee daily service delivery operations to ensure client needs are met Manage and strengthen client relationships through clear communication and follow-through Work closely with cross-functional teams to coordinate service initiatives Identify opportunities to improve processes and raise service standards What Matters Here Experience leading service delivery or support teams Strong track record in client management Ability to drive process improvements and deliver consistent results Collaborative approach when working with teams across the organization

Join Our Team!AvePoint is in search of a talented Business Analyst with Salesforce expertise to be a part of our dynamic Customer Success division. If you have a knack for transforming business requirements into technical solutions and aspire to contribute to a rapidly evolving global software company, we would love to connect with you.Your Role: In this position, you will collaborate closely with internal teams and external clients to evaluate business processes and systems, specifically within Salesforce platforms. Your responsibilities will encompass gathering and articulating requirements, architecting solutions, and facilitating successful project execution to enhance business outcomes and user engagement.

Role Overview As a Salesforce Marketing Cloud (SFMC) Specialist at AvePoint, you will play a pivotal role in managing, operating, and optimizing the Salesforce Marketing Cloud platform. You will ensure platform reliability, facilitate client training, evaluate technical feasibility for new initiatives, and foster ongoing enhancements in marketing automation and campaign execution. Key Responsibilities Platform Maintenance & Operations Guarantee the continuous availability, performance, and security of the Salesforce Marketing Cloud. Conduct regular maintenance checks on Automation Studio, Journey Builder, Email Studio, and other SFMC components. Identify and resolve issues related to data synchronization, send failures, and integration discrepancies. Collaborate with internal teams to implement platform updates, patches, and resolve system bugs. Client Guidance & Enablement Act as the subject matter expert (SME) on SFMC functionalities and industry best practices. Assist clients in harnessing SFMC modules to meet their marketing goals (e.g., email personalization, journey automation). Facilitate onboarding and training sessions for client teams focused on campaign management and performance reporting. Convert client requirements into actionable SFMC capabilities and workflows. Feasibility Assessment & Solution Advisory Evaluate new marketing or integration requests for their technical feasibility within SFMC. Assess the compatibility of proposed solutions with existing data models, automation flows, and business rules. Provide stakeholders with effort estimations, solution alternatives, and highlight any constraints. Work alongside architects or developers to design scalable and sustainable solutions. Campaign Support & Optimization Analyze campaign performance and deliver insights or recommendations for optimization. Documentation & Process Improvement Maintain comprehensive documentation of system configurations, processes, and changes. Propose and implement strategies to enhance operational workflows and minimize manual overhead. Stay informed on new SFMC features and releases, advising clients on potential adoption.