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Client Advisor at Rebag | White Plains

RebagWhite Plains
On-site Full-time

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Experience Level

Entry Level

Qualifications

Job Responsibilities: Welcome customers to Rebag by making their journey and understanding of resale a memorable and exciting experience. Identify and address customer objections and challenges, including product inquiries, financing options, and resale pricing. Oversee all aspects of the seller's final transaction, ensuring a smooth receipt of payment. Contribute innovative ideas to enhance the in-store experience and overall customer engagement.

About the job

Company

Rebag is the premier destination for purchasing and selling the most sought-after designer handbags and accessories. As a trailblazer in the e-commerce landscape, Rebag is transforming the luxury experience in the secondary market. Our innovative business model prioritizes the seller, providing upfront payment and ensuring a seamless resale journey.

Since our establishment in 2014 by a team from Harvard Business School, we have served a growing demographic eager to engage with luxury goods in a sustainable and affordable manner. With locations in Los Angeles, New York, Miami, and Connecticut, Rebag has attracted significant venture capital investment, exceeding $100 million. Recognized as one of Fast Company’s Most Innovative Companies in 2020, we have also received accolades in notable publications such as the New York Times, Business of Fashion, VOGUE, and TechCrunch.

Role Description:

As a Client Advisor, you will play an essential role in promoting sustainability within the fashion industry. You will be responsible for establishing rapport with customers, generating leads, and converting them through an engaging presentation of our products and excellent follow-through.

Your challenges will include supporting and mentoring your sales colleagues, fostering customer relationships, educating clients about resale, and aligning the advantages of selling their cherished luxury items with customer needs. Additionally, you will collaborate with leadership and training teams to enhance the in-store experience. Your success will be measured by your ability to attract new business and cultivate Rebag enthusiasts who will share our story with their networks.

To thrive in this role, you should be energetic, highly organized, and dedicated. A passion for fashion and sustainability, along with a commitment to delivering outstanding customer service, is essential. While we value individual contributions, teamwork is crucial for achieving success, and we celebrate team players who uplift those around them.

About Rebag

Rebag is a leader in the luxury resale market, offering a platform for both buying and selling high-end designer handbags and accessories. Our commitment to sustainability and customer satisfaction sets us apart in the e-commerce landscape.

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