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Claims Advocate at Waymo | Phoenix, AZ, San Francisco, CA, Mountain View, CA

Waymo LLCPhoenix, AZ, USA; San Francisco, CA, USA; Mountain View, CA, USA
Hybrid Full-time $125K/yr - $157K/yr

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Experience Level

Entry Level

Qualifications

Your Responsibilities:Evaluate and triage claims against Waymo, determining exposure and the best response strategy. Oversee claim handling partners to ensure compliance with service level agreements (SLAs) and Waymo’s standards. Engage professionally with riders and customers, demonstrating empathy and expertise in various situations. Develop and document strategies, tools, and processes for effective claims management.

About the job

Join Waymo, the leader in autonomous driving technology, dedicated to becoming the world's most trusted driver. Originating from the Google Self-Driving Car Project in 2009, our mission is to enhance mobility and save lives by creating the Waymo Driver—The World’s Most Experienced Driver™. This cutting-edge technology underpins our fully autonomous ride-hail service, which has successfully completed over ten million rides, backed by over 100 million miles of real-world driving and extensive simulation across 15+ states.

As a Claims Advocate at Waymo Insurance, you will be at the forefront of addressing emerging risks linked to our transformational driving technology. You will collaborate with experts in legal, public policy, safety, and security to manage potential risks and establish robust insurance frameworks. Your role will involve evaluating insurance trends, product liability, and related risks, ensuring our users are well protected as we expand our services. Additionally, you will partner with teams across business development, product partnerships, and operations to safeguard our interests against existing and new risks.

This hybrid role reports to the Claims Manager within the Risk & Insurance Team.

About Waymo LLC

Waymo LLC is pioneering the future of transportation with its advanced autonomous driving technology. By focusing on safety and innovation, we aim to create a world where mobility is accessible to all and lives are saved through reduced traffic accidents.

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