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Chief Quality Officer

City of New YorkNew York City
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Proven experience in quality management, preferably within a governmental or large organizational context. Strong analytical and problem-solving skills, with a track record of implementing successful quality improvement initiatives. Excellent communication and leadership abilities, with the capacity to inspire and motivate teams. Relevant certifications in quality management (e.g., Six Sigma, Lean Management) are highly desirable. A Master's degree in a related field is preferred.

About the job

The City of New York is hiring a Chief Quality Officer to lead quality management efforts across multiple departments. This executive position shapes how the city maintains high standards in service delivery and regulatory compliance.

Main Responsibilities

  • Oversee quality management programs for city departments
  • Develop and implement strategies for continuous quality improvement
  • Work with department leaders to identify and address areas needing enhancement
  • Promote a culture focused on excellence and ongoing improvement
  • Ensure compliance with relevant regulations and standards

Collaboration

This role partners closely with department heads and teams throughout the organization to design and refine quality assurance processes that support the city's mission.

About City of New York

The City of New York stands as one of the largest and most diverse municipalities in the world, committed to delivering exceptional services to its residents. Our mission is to enhance the quality of life for all New Yorkers through effective governance and responsible management. Join us in our pursuit of excellence and help shape the future of our great city.

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