Channel Operations Support Analyst

Role overview The Contact Center Support Analyst at Betsol acts as the first point of contact for customers in Bengaluru. This position focuses on answering questions, resolving concerns, and ensuring every caller receives clear, helpful solutions. Strong communication and empathy are essential to create a positive experience in every interaction. What you will do Respond to customer inquiries as the initial contact Provide accurate information and effective support Collaborate with team members to address and resolve issues Maintain a professional and helpful approach in each conversation Team and growth This role offers opportunities to develop support skills alongside a collaborative team. The work environment values learning and teamwork, encouraging growth for those in the position.

The Customer & Product Support Analyst at AlphaSense helps customers get the most from the company’s products. This role centers on resolving product-related questions and supporting users, with a focus on delivering clear, helpful answers and maintaining a positive experience. What you will do Respond to customer inquiries and troubleshoot product issues Work with teams across the company to resolve support requests Analyze support data to spot trends and suggest improvements Collaboration This position involves frequent interaction with colleagues from different departments to ensure customer needs are met quickly and thoroughly. Location This role is based in Bengaluru.

As an Application Support Analyst at weekday-1, you will play a crucial role in ensuring the smooth operation of our applications. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance our software solutions. Your expertise will help us deliver exceptional user experiences.

The Customer & Product Support Analyst at AlphaSense India works to improve both customer satisfaction and product performance. Based in Bengaluru, this position focuses on handling customer inquiries and delivering effective product support. Role overview This role centers on resolving customer questions and issues, ensuring that users receive timely and accurate assistance. Collaboration with colleagues from different teams is a key part of the job, helping to identify areas for ongoing improvement. What you will do Respond to customer inquiries and troubleshoot product-related problems Work closely with other departments to address customer needs and enhance product features Support efforts to improve internal processes and customer experience Location This position is based in Bengaluru.

Join our team as a Product Support Operations Manager at Stripe, a leading technology company that provides economic infrastructure for the internet. In this pivotal role, you will oversee and enhance the operations of our product support teams, ensuring that our customers receive exceptional and timely assistance. You will collaborate with cross-functional teams to identify opportunities for process improvement, implement best practices, and drive customer satisfaction.

attain1 seeks a Tririga Tier 2 Support Analyst based in Bengaluru. This position centers on assisting clients who rely on the Tririga platform, ensuring their questions and technical issues are addressed efficiently. Key responsibilities Troubleshoot and resolve technical issues specific to the Tririga platform Respond to complex user questions, offering clear and actionable guidance Contribute to stable and reliable service delivery for clients Who will thrive in this role This role fits professionals who enjoy technology, excel at customer support, and have a knack for solving problems while helping users succeed.

Join Arena Investors, LP as a Risk Operations Analyst, where you'll play an essential role in supporting our Chief Risk Officer in managing the organization's comprehensive risk management framework. Your expertise will ensure that data quality is prioritized, facilitating accurate data integration into Aladdin for both internal and external evaluations.Key Responsibilities:Facilitate seamless and precise data flow into Aladdin.Engage daily with the data integrity team to scrutinize and validate data.Timely identification and escalation of any data quality concerns to relevant stakeholders.Collaborate with colleagues to swiftly address and resolve data discrepancies.Evaluate the portfolio's risk attributes, confirming the validity of daily changes across specific categories.Maintain a thorough understanding of the risks linked to our portfolio.Implement additional checks within our systems and technology frameworks as needed.Develop tools for risk monitoring and analysis to uphold data integrity and precision.Foster open communication channels to promote effective teamwork.

We are seeking a highly skilled Senior Analyst to join our dynamic AFS Operations team at Altisource. In this pivotal role, you will leverage your analytical prowess to drive operational efficiency and enhance business outcomes. Your insights will play a crucial part in shaping our strategic initiatives and improving our service delivery.

Join our dynamic finance team as a Senior Analyst in Finance & Accounting Operations at AECOM. In this role, you will be pivotal in analyzing financial data, optimizing accounting processes, and supporting strategic financial planning. You will collaborate with cross-functional teams to ensure accurate financial reporting and compliance with regulatory standards.

We are seeking a dynamic and driven Associate Manager for Channel Partnerships to join our growing team at Razorpay Software Private Limited. In this pivotal role, you will be responsible for developing and managing partnerships that enhance our channel offerings. You will collaborate closely with cross-functional teams to identify new opportunities, strategize partnership approaches, and drive revenue growth.

At FloCareer, we are at the forefront of revolutionizing the recruitment landscape with our advanced Video and Telephonic Interview platform, seamlessly integrated with a network of esteemed industry experts. We are currently seeking a dynamic Operations Executive/Analyst with over 3 years of experience in IT Recruitment and Sales to enrich our innovative team.Your Key Responsibilities:● Establish connections with Tech Experts, articulating the benefits of FLO's freelancing services and facilitating their onboarding.● Drive community expansion by sourcing and onboarding experts from diverse channels.● Maintain and update the Tech Expert database with precision.● Proactively address and resolve community challenges.● Conduct engaging product demonstrations and webinars.● Generate innovative ideas to foster community growth.● Gather and input detailed information from Tech Experts into our database.

Role Overview Stripe is hiring a Monetization Operations Analyst in Bengaluru. This role focuses on optimizing monetization strategies and supporting revenue management. The analyst works closely with teams across the company, using data analysis to inform decisions and improve how Stripe manages and grows its revenue. What You Will Do Analyze revenue data to identify trends and opportunities for improvement Support the development and implementation of monetization strategies Collaborate with cross-functional teams to enhance operational efficiency Contribute insights that help guide strategic business decisions Location This position is based in Bengaluru, India.

Job Overview:The ideal candidate should possess foundational knowledge of the US Mortgage industry and the associated job responsibilities.Engage with utility companies across the US to initiate and terminate utility services as necessary.Collaborate with both internal and external teams to gather the essential documentation required to facilitate utility activations.Monitor and process monthly utility payments.Handle deposits as required and ensure refunds are obtained following service deactivation.

Join Renesas Electronics as a Staff Sales Operations Analyst in Bengaluru, where you will play a crucial role in optimizing our sales operations. This position offers an exciting opportunity to work in a dynamic environment, collaborating with cross-functional teams to enhance sales processes and drive performance.

About Us:At Endpoint Clinical, we are pioneers in interactive response technology (IRT®) systems and solutions dedicated to empowering the life sciences sector. Since our inception in 2009, we have been driven by a singular mission: to facilitate the success of clinical trials for sponsors and pharmaceutical companies. Our innovative solutions, powered by the proprietary PULSE® platform, are designed to optimize supply chains, reduce operational expenses, and guarantee timely, precise patient dosing. With our headquarters located in Raleigh-Durham, North Carolina, we proudly operate across the United States, Europe, and Asia.Position Overview:The Production Support Analyst (PSA) serves as the primary point of contact for end users utilizing Endpoint’s Interactive Response Technology (IRT) systems. Additionally, the PSA will extend support to the Client Services and Data Management teams as required. This role is ideal for individuals seeking to make a significant impact in a dynamic environment.*This position offers the flexibility of remote work, with standard working hours from 9 AM to 5 PM PT.

Oversee and manage client inventory while conducting comprehensive matrix analysis based on trustee inventory.Implement and maintain robust controls for handling exceptions as they arise.Prepare detailed weekly and monthly inventory reports along with exception summaries.Collaborate with various teams to ensure all audit templates and manuals are in order, providing necessary supporting documentation as required.Assist internal teams by delivering precise information promptly.Guarantee that the control reports team fulfills all service level agreements (SLAs).Key Responsibilities:Ensure timely completion of daily reporting and reconciliations.Facilitate month-end closing and reporting within five working days as part of effective inventory management.Respond promptly to all client or vendor requests.Complete various statutory and internal audit reports, ensuring compliance with SOX cycles as per management deadlines.Review and approve all standard operating procedures (SOPs) within stipulated timelines and manage the SOP tracker.

Oversee and manage client inventory while conducting matrix analysis based on Trustee Inventory.Implement and maintain robust controls for any exceptions that arise.Prepare detailed weekly and monthly inventory reports along with exception summaries.Collaborate with teams on audits, templates, and manuals, ensuring all necessary supporting documents are provided.Assist internal teams by delivering accurate information promptly.Ensure that the control reports team adheres to all service level agreements (SLAs). Key Result Areas:Guarantee the completion of daily reporting and reconciliations.Facilitate month-end closing and reporting within 5 working days as part of inventory management.Respond promptly to requests from clients or vendors.Complete various statutory and internal audit reports and ensure compliance with SOX cycles as per management timelines.Review and approve all standard operating procedures (SOPs) within deadlines and manage the SOP tracker.

Join Altisource as a Senior Analyst in AFS Operations, where you will leverage your analytical skills to drive operational excellence and strategic initiatives. You will collaborate closely with cross-functional teams to analyze data, identify trends, and recommend actionable solutions that align with our business goals. This role offers an exciting opportunity to influence decision-making processes and contribute to the overall success of our organization.

About the RoleAs an integral member of our team, you will oversee the timely and efficient management of essential activities related to the acquisition, maintenance, and safeguarding of Real Estate Owned (REO) properties resulting from reverse mortgage foreclosures. This position requires close collaboration with vendors and contractors to ensure that properties are secure, well-maintained, and ready for market.Key Responsibilities:Oversee the REO property preservation process for reverse mortgages, adhering to company protocols and legal regulations.Coordinate and supervise timely property inspections to identify safety hazards and maintenance requirements.Implement measures to secure vacant properties against unauthorized access and vandalism.Manage the clean-out process and debris removal for properties.Ensure lawn maintenance is conducted, including mowing and landscaping, to maintain curb appeal and avoid code violations.Arrange winterization services to safeguard vacant properties from weather-related damage during colder months.Oversee additional life safety and preservation tasks as required (e.g., board-up services, plumbing shut-off).Document and track all preservation activities for each property.Collaborate with asset managers and other departments to facilitate a smooth transition of properties when they are ready for listing and sale.Maintain comprehensive and accurate records for all assigned REO properties.