Change Management Lead - Multi-Channel Retail

Join our dynamic consulting team at Newton Europe, where we tackle either intensive diagnostics or extensive, multi-year transformation programs, ensuring impactful delivery outcomes for our clients. Understanding our clients’ needs is paramount; it allows us to pinpoint the most significant areas for enhancement, craft tailored solutions, and collaborate closely with clients to implement these effectively and sustainably. Our work often requires us to be on-site with clients, which may involve traveling during the week.As a Lead Consultant, you will oversee workstreams that typically generate around £2 million in value for our clients. Your responsibilities will include designing innovative solutions, establishing appropriate KPIs for yourself and your team, and fostering a culture of continuous improvement. You will cultivate productive relationships with mid-level clients to ensure outstanding results.Your role will encompass a variety of tasks, including but not limited to:Leading a small team of up to four consultants through advanced analysis and modeling to uncover significant opportunities, guiding them and the client through successful delivery.Evaluating the proposed design for your workstream, developed in collaboration with the Principal Consultant or Business Manager on your program.Collaborating closely with program leads to align your workstream KPIs with client organizational outcomes and broader strategic goals.Establishing measurable KPIs for your team and the client, through effective governance that fosters a culture of ongoing progress reviews, ensuring successful delivery.Engaging on-site with client counterparts daily to monitor progress and address challenges, enhancing performance and building client capabilities.Crafting a compelling narrative for stakeholders—from frontline managers to senior executives—and working with program leads to communicate this effectively to senior client stakeholders, helping to remove any obstacles to progress.Proactively identifying risks and assisting in the adjustment of resources and commercial plans to keep the program aligned with objectives.Successful candidates will be placed within one of our specialized clusters: Defence & Infrastructure, Public, or Consumer. During onboarding, your designated cluster will ensure you are integrated into the right client programs with the necessary support to adapt to Newton’s core program delivery approach. Once fully onboarded, you will have opportunities to collaborate across other clusters based on business requirements.

Version 1 is seeking a Senior Change & Transformation Consultant to lead major transformation projects for clients across different industries. This role centers on guiding organizations through significant change, helping them implement new strategies and achieve lasting improvements. Role overview The Senior Change & Transformation Consultant works closely with cross-functional teams to develop and execute plans that match each client's goals. The position requires strong experience in managing complex change, with a focus on both implementation and long-term results. Key responsibilities Lead clients through complex transformation initiatives, ensuring smooth transitions and measurable outcomes. Collaborate with teams from different disciplines to design approaches that support client objectives. Promote innovation and efficiency throughout each project. Support organizations as they adapt to new challenges and opportunities. Locations This position is available in London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, and Belfast.

Version1 is seeking a Senior Transformation & Change Consultant in London. This position centers on leading projects that help organizations adapt and thrive through digital transformation. Role overview This consultant guides cross-functional teams, working closely with colleagues from various departments. The main focus is to design and implement strategies that improve how organizations operate, with an emphasis on measurable improvements. What you will do Lead projects focused on organizational change and digital transformation Collaborate with teams across different functions to shape and execute transformation strategies Drive initiatives that enhance operational efficiency and track their impact Location This role is based in London.

At La Fosse Associates, we pride ourselves on being an employee-owned talent solutions firm that excels in technology, digital transformation, and change management. Our core belief is that talent should be valued based on its merits, not its background.We aim to reshape the workplace by addressing people and growth challenges for businesses of all sizes through our recruitment services, academy, solutions, and executive search capabilities.What sets us apart is our employee ownership model—everyone at La Fosse has a stake in the company, making us all invested in our shared success. With profit-sharing and opportunities for long-term wealth building, our team truly benefits from the value we create together.We embrace ambition, collaboration, and a passion for excellence in our work with exceptional individuals. Our culture emphasizes learning, development, and building meaningful careers in a welcoming and enjoyable environment.If you seek purpose, progression, and the chance to contribute to something remarkable, La Fosse is your destination.The Role:We are on the lookout for a seasoned recruiter to lead our Change & Transformation desk. This desk boasts a strong track record, having historically generated over £400k in revenue.This position is ideal for an individual with extensive permanent billing experience who is ready to take ownership, expand the desk, and build a team around them.Key Responsibilities:Client Partnership: Establish and nurture robust client relationships, providing market insights, salary benchmarks, and strategic talent advice.Business Development: Proactively identify and secure new business opportunities through networking, referrals, and outreach initiatives.Candidate Attraction: Source and engage high-caliber candidates via platforms like LinkedIn, job boards, and personal networks.Recruitment Delivery: Oversee the complete recruitment process, from job brief to offer, ensuring a seamless experience for clients and candidates alike.Offer & Negotiation: Assist both clients and candidates in negotiating terms and securing the best packages during the offer stage.Compliance & CRM: Maintain accurate records in Bullhorn, ensuring compliance with GDPR, employment law, and internal standards.Market Expertise: Stay informed about industry trends and share insights to meet client needs.Team Collaboration: Embody our values of care, ambition, and humility while contributing to a high-performance culture.

At Methods, a leading IT Services Consultancy with over £100M in revenue, we are dedicated to revolutionizing the public sector in the UK through innovative business and technical solutions. With more than 30 years of experience, our UK-based team excels in transformation, delivery, and collaboration, ensuring our solutions are people-focused, secure, and future-ready.What sets us apart is our human-centric approach. We prioritize our clients, employees, communities, and the environment, striving to create sustainable value in every initiative we undertake. Our collaborative culture encourages fun alongside hard work, where learning from mistakes is embraced.As we expand our portfolio to include significant private sector clients, we remain committed to delivering exceptional results in the public sector.

About NextStepAt NextStep, we specialize in connecting exceptional consulting talent with transformative opportunities using our advanced AI-driven matching system. We collaborate with ambitious organizations across various sectors to place skilled professionals in roles where they can truly make a difference. Currently, we are partnering with a prestigious client to find a Public Sector Transformation Lead to enhance their team.About the CompanyOur client is a prominent management and technology consultancy with a rapidly expanding public sector division in the UK. They have successfully worked with central government, the NHS, and devolved administrations, boasting a robust history of executing large-scale transformation initiatives across digital, operational, and policy dimensions. Following significant contract wins, they are in search of a seasoned leader to spearhead delivery and foster client relationships.The RoleIn the position of Public Sector Transformation Lead, you will assume responsibility for the execution of intricate transformation programs for one or more central government clients. You will lead teams comprising consultants and client personnel, manage high-level stakeholder relationships, and ensure that the programs yield the expected results outlined in the contract. This role blends delivery leadership with business development responsibilities.What You'll DoOversee the delivery of extensive and complex transformation initiatives within the central government, holding accountability for scope, quality, timelines, and outcomes.Establish and nurture senior-level relationships with client Permanent Secretaries, Directors General, and SROs.Lead and mentor a team of consultants by setting objectives, reviewing outputs, and supporting their career advancement.Contribute to practice growth through bid leadership, thought leadership, and proactive relationship building in Whitehall.Ensure that program governance, risk management, and reporting comply with both internal quality benchmarks and client expectations.

Join La Fosse Associates, an innovative employee-owned talent solutions firm, at the forefront of technology, digital transformation, and change management. Our core belief is that every individual's talent should be recognized for its true value, irrespective of their background.Our aim is to empower businesses of all sizes to overcome challenges related to talent and growth through our comprehensive recruitment services, training academy, tailored solutions, and executive search capabilities.What sets us apart? As an employee-owned business, every team member shares in our success and has a voice in shaping the future. We foster a culture of ambition, collaboration, and support, emphasizing continuous learning and development, all within a fun and inclusive environment.If you seek a role with purpose, opportunities for advancement, and the chance to contribute to something exciting, La Fosse is the ideal place for you.The Role:We are looking for a dynamic Recruitment Manager for our Change and Transformation division. In this key leadership position, you will spearhead the hiring of senior Change and Transformation professionals. You will lead a well-established practice with an extensive client base, enabling you to make an impact from the outset. With strong internal collaborations and enduring client relationships, you will be empowered to shape the future of the team while driving sustainable growth and success.Hear from our team about their experiences at La Fosse here.

Role Overview:We are on the lookout for a skilled Change Business Analyst to play a pivotal role in a significant transformation project. This position is dedicated to guiding business change, articulating requirements, optimizing processes, and ensuring successful adoption of changes across relevant teams. The perfect candidate will possess a methodical approach, a collaborative spirit, and the confidence to engage with senior stakeholders to foster clarity, alignment, and successful outcomes.Key Responsibilities:Change Analysis & DeliveryEvaluate existing processes, systems, and operational frameworks to pinpoint gaps, inefficiencies, and opportunities for enhancement.Design future-state processes, workflows, and business rules that align with project objectives.Assist in change impact assessments, readiness activities, and business adoption strategies.Lead workshops, interviews, and collaborative sessions to collect insights and cultivate a shared understanding.Requirements Elicitation & DocumentationGather and validate business requirements, user stories, acceptance criteria, and non-functional needs.Ensure that requirements are traceable, testable, and aligned with approved change outcomes.Contribute to solution design by providing business context and representing stakeholder perspectives.Stakeholder Management & CommunicationDevelop strong relationships across various levels to collect feedback, resolve issues, and influence decisions.Present findings, options, and recommendations in a clear and objective manner.Assist with communication strategies, training coordination, and stakeholder engagement activities.Process & Operational ReadinessMap end-to-end processes, identify control points, and ensure preparedness for regulatory, customer, or operational impacts.Collaborate with operational teams to effectively implement changes.Support test planning, user acceptance testing (UAT), and validation of business outcomes.

Join our dynamic team as a Customer Contact Transformation Lead at PA Consulting Group, where we are committed to driving innovation in customer service. In this pivotal role, you will lead transformative projects aimed at enhancing customer engagement and optimizing service delivery.Your expertise will guide our clients through complex changes, leveraging technology and strategic insights to create exceptional customer experiences. You will collaborate with cross-functional teams, ensuring that our solutions are not only effective but also sustainable.

Role Overview Hitachi Solutions is seeking a Senior Change Management Consultant in London. This position leads client organizations through major transitions, focusing on smooth integration and improved operational efficiency. What You Will Do Guide clients through significant organizational changes, ensuring minimal disruption and clear communication. Work closely with cross-functional teams to create and implement effective change management strategies. Develop solutions tailored to each client’s needs, supporting successful project outcomes.

About NextStep NextStep connects top consulting professionals with organizations seeking to drive meaningful change. Using advanced, AI-driven matching, NextStep works with clients across industries to place skilled talent in roles where they can make a measurable impact. About the Client This role supports a major UK general insurer headquartered in London. The company manages a growing portfolio in both personal and commercial lines, with annual revenues of £1.8 billion. Following the arrival of a new Group CEO, the insurer has launched a wide-reaching transformation program focused on modernizing operations, improving cost efficiency, and elevating customer experiences in claims, underwriting, and distribution. The Director of Business Transformation will play a central part in delivering these changes. Role Overview The Director of Business Transformation leads the design and rollout of the company’s transformation program. This position works directly with the Group CEO and COO to shape the transformation agenda, establish and manage a dedicated transformation office, and deliver measurable results across the business. The role provides regular access to the Board and the chance to help set the future direction of a prominent financial services organization. Key Responsibilities Define the scope and structure of the transformation program in partnership with the Group Executive Committee, securing Board sponsorship and funding. Build and lead a transformation office, including program managers, business analysts, and change leaders. Own the transformation roadmap, ensuring workstreams are properly sequenced, resourced, and governed. Serve as the senior point of contact between the transformation program and business divisions, handling escalations and maintaining alignment. Deliver regular updates on program performance to the Board Transformation Committee and Executive Committee. Location London

Role overview Talan seeks a Change Analyst based in London to contribute to organizational change projects. This position involves collaborating with stakeholders to evaluate how proposed changes could affect current operations. The Change Analyst helps shape strategies and supports the rollout of solutions designed to boost efficiency and performance. What you will do Collaborate with teams and stakeholders to understand how change initiatives may impact the organization Contribute to the development and refinement of strategies for organizational change Support the implementation of solutions that target process improvement Apply analytical skills to identify areas where change can deliver measurable benefits Assist teams as they transition to new processes and adopt new ways of working

Join PA Consulting as a Principal Consultant in our Finance Transformation team, where you will play a pivotal role in reshaping financial strategies and processes for our esteemed clients. You will leverage your expertise to drive impactful change, ensuring that organizations thrive in an increasingly complex financial landscape.In this dynamic role, you will collaborate with cross-functional teams to design and implement innovative financial solutions. Your ability to analyze complex data and provide actionable insights will be crucial in guiding clients through their transformation journeys.

Role Overview PA Consulting Group is seeking a Shared Services Transformation Consultant based in London. This role focuses on reshaping operational models for clients and improving how shared services function across multiple industries. What You Will Do Work closely with cross-functional teams to increase efficiency and improve service delivery in client organizations. Engage with stakeholders to spot areas for improvement and recommend practical changes. Apply data-driven analysis to design and implement solutions that transform shared service operations. Contribute to measurable gains in organizational performance and client satisfaction.

Role overview ubds seeks a Senior Consultant for Digital Transformation based in London. This position focuses on guiding clients to improve business outcomes using digital approaches. The Senior Consultant partners with teams from different backgrounds, pinpoints areas for digital improvement, and drives transformation strategies from planning through execution. What you will do Work closely with cross-functional teams to identify where digital solutions can make a difference Create and carry out strategies that help clients modernize their operations Examine complex business issues and design practical digital solutions Assist clients as they transition to new technologies and updated processes Requirements Comfort working proactively with technology Strong analytical skills for solving complex challenges Proven experience delivering solutions that drive business results Genuine interest in the ways digital tools can transform industries

Join Carnall Farrar (CF), a leader in the dynamic healthcare consulting arena, where agility and adaptability are at the core of our client support strategy.As part of our extensive network of associates and contractors, you will have the opportunity to respond effectively to our clients' diverse and evolving needs.At CF, our associates actively collaborate with our teams across the UK, directly engaging with clients and contributing to impactful healthcare transformation projects. You will work alongside a passionate group of experts, including clinicians and data scientists, all the way to our Managing Partners.Your RoleAs an associate, you will take on short-term contracts, typically ranging from four weeks to six months, both in our offices and at client sites.Your responsibilities will include gathering insights, performing analysis, developing strategies, and delivering actionable recommendations in partnership with your team, including a Partner or Managing Partner. We provide the necessary guidance and training to ensure you can hit the ground running and deliver exceptional results.Candidate ProfileWe welcome applicants at various experience levels, from Analyst to Associate Partner. To be considered for this role, you should possess:A minimum of two years of consulting experience in the healthcare sectorAt least two years of experience with a top-tier consultancy or within a healthcare systemA Bachelor's degree; an advanced graduate degree (MBA, PhD, etc.) is preferredStrong analytical and quantitative problem-solving abilitiesThe capability to work collaboratively in teams and engage with stakeholders at all levelsExcellent communication skills, both verbal and writtenA willingness to travelKey CompetenciesProblem-SolvingAbility to independently structure and execute analyses within a specific workstreamUtilize storyline and documentation to drive problem-solving effortsSynthesize information and create high-quality visual materialsIndependently research using diverse methodsPlan and facilitate problem-solving meetings effectivelyContribute to internal meetings related to the projectDelivery ManagementConsistently deliver high-quality, client-ready outputs within deadlinesMaintain awareness of project deadlines for yourself and the teamProactively communicate any concerns regarding deliveryPrepare materials for client and internal meetingsDevelop and manage a comprehensive work plan for your assigned workstream

Lead Project ManagerLocation: LondonJoin a prestigious financial services organization that is experiencing significant growth. We are on the lookout for a driven and dynamic Lead Project Manager to be part of our Change team and spearhead transformative initiatives.

Join Turner Townsend as a Senior Consultant in Transformational Procurement, where you will play a pivotal role in driving strategic procurement initiatives for our diverse portfolio of clients. Collaborate with cross-functional teams to design and implement innovative solutions that enhance operational efficiency and deliver exceptional value. Your expertise will help shape procurement strategies that align with our clients' goals and objectives.

Delta Capita is expanding its Consulting division in London, partnering with major financial institutions worldwide. The Managing Consultant / Principal Consultant – Finance Transformation takes the lead on significant finance transformation and cost optimization initiatives for clients in banking and financial services. Role overview This position focuses on guiding clients through complex finance change programs. Projects often involve improving financial processes, redesigning operating models, and using data to drive better decision-making. The role requires close collaboration with senior stakeholders and hands-on leadership throughout each engagement. What you will do Lead large-scale transformation projects centered on finance change, data-driven improvements, and operational model redesign. Support clients in refining accruals processes, cost allocation approaches, management information (MI), controls, and analytics capabilities. Engage directly with senior client stakeholders to understand their needs and deliver tailored solutions. Oversee delivery streams and, when needed, manage small teams on complex transformation assignments. Learn more Further details about Delta Capita's Consulting services are available at Consulting - Delta Capita.