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CFIT Technical Specialist at xcellink | Singapore

xcellinkSingapore, Singapore, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsEducationBachelor's Degree or Diploma in Information Services, Information Technology, Computer Science, or a related field. ExperienceAt least 2 years of IT technical support or helpdesk experience; experience in eCommerce systems is preferred. For senior-level consideration: 4-5 years of experience in similar IT customer support roles. Technical & Professional SkillsRobust technical troubleshooting abilities, particularly in application support and system connectivity. Proficiency in Microsoft Office tools (Word, Excel, PowerPoint). Familiarity with DHL systems or other logistics IT systems is advantageous. Knowledge of eCommerce, API/EDIFACT integrations, or electronic shipping software is preferred. Exceptional communication and interpersonal skills.

About the job

Job Title: CFIT Technical Specialist
Location: Singapore
Department: Information Technology – Customer Facing IT Integration / Electronic Shipping Solutions

Role Overview

  • The CFIT Technical Specialist is essential in facilitating the adoption of DHL's Electronic Shipping Solutions among customers.
  • This position offers hands-on technical assistance, troubleshooting, and comprehensive support—both onsite and remotely.
  • You will serve as the primary helpdesk and technical escalation contact for customer-facing IT issues, ensuring seamless implementation, configuration, and ongoing utilization of DHL’s eShipping solutions.

Key Responsibilities

Customer Support & Helpdesk

  • Deliver first-line and advanced technical support for DHL Electronic Shipping Solutions via various communication channels including phone, email, remote tools, and onsite visits.
  • Diagnose customer issues related to system installation, configuration, connectivity, label printing formats, and version compatibility.
  • Act as a technical escalation point for complex issues from the Customer Facing IT Helpdesk.
  • Collaborate closely with customers and internal teams to resolve technical challenges swiftly and professionally.

Customer Onboarding & Implementation

  • Assist customers throughout the setup and onboarding process for DHL eShipping tools and system integrations.
  • Provide solution demonstrations or joint presentations with commercial teams to emphasize business advantages and technical capabilities.

Solution Deployment & Maintenance

  • Oversee and support the deployment, upgrading, and migration of DHL Electronic Shipping Solutions for customers.
  • Ensure compliance of solutions with DHL IT standards and configuration requirements, including version control and labeling formats.
  • Engage in initiatives, improvements, and activities related to DHL’s eShipping technologies.

About xcellink

xcellink is a leading provider of integrated IT solutions for the logistics and shipping industry, specializing in innovative technology that enhances operational efficiency and customer satisfaction. With a commitment to excellence and a customer-centric approach, xcellink empowers businesses to optimize their shipping processes and embrace digital transformation.

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