About the job
Job Title: CFIT Technical Specialist
Location: Singapore
Department: Information Technology – Customer Facing IT Integration / Electronic Shipping Solutions
Role Overview
- The CFIT Technical Specialist is essential in facilitating the adoption of DHL's Electronic Shipping Solutions among customers.
- This position offers hands-on technical assistance, troubleshooting, and comprehensive support—both onsite and remotely.
- You will serve as the primary helpdesk and technical escalation contact for customer-facing IT issues, ensuring seamless implementation, configuration, and ongoing utilization of DHL’s eShipping solutions.
Key Responsibilities
Customer Support & Helpdesk
- Deliver first-line and advanced technical support for DHL Electronic Shipping Solutions via various communication channels including phone, email, remote tools, and onsite visits.
- Diagnose customer issues related to system installation, configuration, connectivity, label printing formats, and version compatibility.
- Act as a technical escalation point for complex issues from the Customer Facing IT Helpdesk.
- Collaborate closely with customers and internal teams to resolve technical challenges swiftly and professionally.
Customer Onboarding & Implementation
- Assist customers throughout the setup and onboarding process for DHL eShipping tools and system integrations.
- Provide solution demonstrations or joint presentations with commercial teams to emphasize business advantages and technical capabilities.
Solution Deployment & Maintenance
- Oversee and support the deployment, upgrading, and migration of DHL Electronic Shipping Solutions for customers.
- Ensure compliance of solutions with DHL IT standards and configuration requirements, including version control and labeling formats.
- Engage in initiatives, improvements, and activities related to DHL’s eShipping technologies.

