Certification Program Manager

Okta secures digital identities for organizations navigating the evolving landscape of AI and human interaction. The company’s mission centers on building a trusted, neutral infrastructure that helps clients address complex, real-world challenges in identity and access management. The Customer First team specializes in helping customers and partners maximize their investment in the Okta Identity and Access Management (IAM) platform. This group works to ensure rapid adoption and long-term scalability for clients, focusing on solutions that keep identity management secure and efficient. Role overview The Customer and Partner Services Program Manager, based in Toronto, reports to the Manager of Partner & Education Services. This position serves as a technical subject matter expert, designing and delivering impactful learning experiences such as Instructor-Led Training (ILT) and professional services toolkits. The role centers on developing structured learning pathways that support the successful rollout, operation, and adoption of Okta solutions in real-world settings. What you will do Create and implement technical training materials and experiences for customers and partners Develop toolkits and documentation that enable hands-on learning and practical application Collaborate with Delivery, Enablement, Partner, and Product teams to align resources and technical content Translate complex product features into clear, actionable content for developers and administrators Who succeeds in this role Individuals who enjoy working at the intersection of technology and education Those skilled at simplifying technical information for diverse audiences People eager to improve customer time-to-value and support partner-led growth

Empower Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking the full potential of AI technology. Our mission is to secure this transformative approach by developing a trusted and neutral infrastructure that organizations can rely on to navigate this new era safely. This endeavor requires a passionate and innovative mindset to tackle complex challenges with significant real-world implications. We are in search of proactive builders and leaders who value speed, urgency, and excellence in execution.If you share our vision, we invite you to discuss this exciting opportunity with us.The Customer First TeamOur team consists of experts in Identity and Access Management (IAM), dedicated to maximizing the potential of the Okta IAM platform for our customers, businesses, and organizations. We focus on delivering rapid time-to-value in adoption and usage while promoting scalability and agility. Join us as we work towards a future where identity truly belongs to you.Role SummaryReporting to the Manager of Partner & Education Services, you will serve as a crucial technical subject matter expert, responsible for crafting and developing impactful learning experiences, including Instructor-Led Training (ILT) and professional services toolkits. This role emphasizes designing comprehensive learning journeys that facilitate the successful deployment, operation, and adoption of solutions in real-world applications.In collaboration with the Delivery, Enablement, Partner, and Product teams, you will ensure that our customers and partners have the hands-on resources and technical guidance necessary to excel in a dynamic ecosystem. The ideal candidate is enthusiastic about technology and education, possessing the ability to translate intricate product features into straightforward, actionable training and documentation for both developer and administrator audiences. By creating exceptional learning experiences, you will play a pivotal role in accelerating customer time-to-value, enhancing partner-driven revenue, and improving overall customer satisfaction.Key ResponsibilitiesTechnical Lab Development: Design, maintain, and support interactive lab environments that reinforce learning through practical application, focusing on understanding the 'why' behind the 'how.'New Product Readiness: Serve as a technical subject matter expert for new product launches, transforming complex features into easily digestible content for our customers and partners.Subject Matter Expert: Stay informed on emerging trends, industry best practices, and identity-driven digital transformation. Maintain a comprehensive technical understanding of Okta and Auth0.

As the Manager of Service Delivery & Partner Performance at Marqeta, you will play a pivotal role in transforming customer support into a significant competitive advantage. This position empowers you to revolutionize our approach to delivering outstanding cardholder experiences through the use of data-driven insights, innovative technology, and strategic partnerships. You will have the freedom to identify opportunities, design solutions, and implement changes that significantly enhance our support operations and the cardholder experience. Collaborating with talented cross-functional teams and strategic BPO partners, you will not only meet KPIs and SLAs but also redefine excellence in fintech customer support. This is your chance to make a meaningful impact on cardholders while establishing a high-performing support ecosystem. You will set performance standards, drive operational transformation, and create frameworks that scale as Marqeta continues to grow. If you are passionate about turning data into actionable insights, fostering collaborative partnerships, and witnessing your strategies yield tangible results, this role is your opportunity to excel. We embrace a Flexible First approach. This role can be performed remotely from anywhere within Ontario or British Columbia, Canada. We would love for you to join us!

Join the dynamic team at CMG Marketing, a leading full-service marketing agency specializing in contact center and program management solutions. We are in search of a talented Program Administration and Customer Service Specialist who is dedicated to excellence and eager to contribute to our clients' success. In this pivotal role, you will provide essential administrative and operational support to our programs, delivering outstanding customer service to ensure our clients achieve their objectives. This is a full-time, in-office position located in the Don Mills area, reflecting our commitment to collaboration and teamwork.Key Responsibilities Facilitate the daily administration of programs, including data entry, tracking, and reporting. Address and resolve customer inquiries, complaints, and issues promptly and professionally via phone and email. Oversee program schedules to guarantee timely execution and delivery of all components. Collaborate effectively with clients, stakeholders, and team members to meet program goals and objectives. Assist in the development and implementation of programs, ensuring all administrative and reporting tasks are efficiently managed. Keep accurate and updated program files, records, and databases. Contribute to enhancing program processes and procedures for improved efficiency and effectiveness.

Join Anaplan, a pioneering team dedicated to transforming business decision-making with our cutting-edge AI-driven scenario planning and analysis platform. Our goal is to empower our clients to stay ahead in a competitive market.At Anaplan, what binds our diverse teams together is a shared commitment to our customers' success and our vibrant Winning Culture.Our clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our exceptional platform.Our Winning Culture fuels our innovative spirit. We celebrate diversity of thought, empower individuals to lead regardless of title, aspire to achieve ambitious goals, and take joy in celebrating our successes—both large and small.Guided by principles that emphasize strategic focus, strong values, and disciplined execution, you will find inspiration, connection, development, and rewards at Anaplan. Embrace your uniqueness and join us as we build the future together!The Customer Success Business Partner (CSBP) plays a crucial role in ensuring our customers effectively adopt our solutions, achieve tangible value, and uncover growth opportunities. As a vital liaison for our customers, the CSBP collaborates closely with our Sales, Professional Services, and Partner teams to guarantee successful training and implementation. Your primary objective will be to execute the overarching company and Customer Success strategy, safeguarding the existing customer base, ensuring value realization, and unlocking growth potential with current customers. Your ImpactStrategic Objectives:Manage a portfolio of Enterprise Customers with an ARR of approximately $5.0M, focusing on enhancing customer value and ROI from Anaplan, securing contract renewals, and identifying growth opportunities.Serve as the primary point of contact for Anaplan, earning the trust of customers throughout their lifecycle.Collaborate within an account team, leveraging internal resources to implement the account strategy.Identify opportunities within existing accounts to deliver value and expand the Anaplan footprint.Facilitate connections between customers and various Anaplan departments, including Product, Support, and Community.

Join reddit as a Senior Client Partner in our Large Customer Sales division, where you will play a vital role in building strong relationships with our valued clients. Your expertise will drive customer satisfaction and ensure our clients maximize their presence on our platform.In this position, you will leverage your industry knowledge to develop strategic sales initiatives, collaborate with cross-functional teams, and deliver tailored solutions that meet our clients' unique needs. You will work closely with various departments to enhance user engagement and drive revenue growth.

Join our dynamic team at sia as a Senior Program Manager for the Corporate Treasury Liquidity Program. In this pivotal role, you will lead initiatives that enhance our liquidity management strategies, driving operational excellence while collaborating with cross-functional teams. You will be instrumental in developing and implementing innovative solutions that align with our corporate objectives.Your expertise will guide the team in navigating complex financial landscapes, ensuring compliance with regulatory requirements, and optimizing our liquidity framework. If you are passionate about shaping the future of treasury operations and possess a strategic mindset, we invite you to apply!

Join Us in Strengthening Global Connections!At Kong, we value diverse applicants who may not fit every criterion but are eager to contribute. If you're passionate about cybersecurity and your skills align with our needs, we encourage you to apply!Position Overview:We are in search of a proactive and skilled Senior Technical Program Manager (TPM) to bolster our Cybersecurity team within the Office of the Chief Information Security Officer (OCISO) at Kong. This role will encompass a wide array of cybersecurity initiatives, including risk management, compliance automation, security operations, and technical delivery.The successful candidate will possess extensive experience in an Information Security or Cybersecurity role, showcasing a robust comprehension of security frameworks, risk management, and technical program execution. Relevant certifications such as CISSP or CISM are highly regarded.Key Responsibilities:Lead and oversee Kong's Cybersecurity Programs within the OCISO.Establish, develop, and monitor key performance indicators (KPIs).Collaborate with engineering, product, and business teams to define, prioritize, and deliver effective technical solutions.Communicate complex technical challenges and resolutions to leadership and stakeholders effectively.Remain informed on regulatory and industry standards (such as ISO 27001, PCI-DSS, FedRAMP, NIST 800-53) to guide risk and control strategies.Develop strategies for issue and risk mitigation, contingency planning, and compliance adherence.Exhibit ownership and independence in managing programs and delivering high-quality results.Qualifications:Proven experience in an Information Security or Cybersecurity team.Strong program and project management skills with comprehensive knowledge of security and audit frameworks (e.g., SOC 2, PCI, ISO, FedRAMP).Ability to effectively connect Product, Engineering, and Architecture teams to facilitate solutions.Exceptional communication, stakeholder engagement, and organizational capabilities.

The Senior Alliance Program and Enablement Partner at Tipalti plays a pivotal role in shaping the success of our partner ecosystem, which includes referral, integration, and channel partners. This position is dedicated to empowering partners with the tools and insights necessary to effectively position and co-sell Tipalti’s innovative solutions. Additionally, you will support our internal Alliance teams in managing these critical relationships. Your expertise will bridge the gap between Tipalti’s internal product knowledge and our partners’ market strategies, enhancing partner onboarding processes and fostering long-term growth within our ecosystem. As a builder with a proven history, you will design comprehensive onboarding programs, create certification pathways, and maintain partner hubs that serve as centralized resources for our global network. Why Join Tipalti? Tipalti is revolutionizing finance automation through our AI-driven platform, transforming how finance teams operate in a global landscape. We enable our clients to scale efficiently by simplifying the complexities associated with international business and enhancing the efficiency of their finance operations. Our platform encompasses a full suite of finance automation solutions tailored for mid-market businesses, covering areas such as accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury services. Partnering with industry leaders like Citi, Wells Fargo, J.P. Morgan, and Visa, Tipalti empowers over 5,000 global companies to manage payments to millions of suppliers and payees across more than 200 countries and territories in 120 currencies. At Tipalti, we value collaboration, product excellence, and the capabilities of our people. Our team members are passionate about their work and committed to achieving results. We offer competitive benefits, a flexible work environment, career coaching, and a culture where diverse talents can thrive and contribute meaningfully. Our collaborative atmosphere encourages everyone to set egos aside and strive for collective success. Founded in Israel in 2010, Tipalti is now a global entity headquartered in the San Francisco Bay Area (Foster City), with offices located in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin.

As the Manager of Customer Technical Services & Validation at ValGenesis, you will lead a dynamic team dedicated to providing top-notch technical support and validation services to our esteemed clients. You will play a critical role in ensuring customer satisfaction through effective management of technical services, validation processes, and fostering a culture of excellence within the team.

Join Stripe as a Technical Program Manager specializing in Enterprise Readiness Programs. In this pivotal role, you will lead initiatives aimed at ensuring that our enterprise solutions are robust, scalable, and ready for deployment. You will collaborate with cross-functional teams to drive program execution, identify risks, and implement solutions that enhance our enterprise offerings.Your expertise in technical program management will be instrumental in facilitating communication between engineering, product, and operations teams. You will champion best practices in project management and contribute to a culture of continuous improvement.

Vantage Analytics is hiring a Senior Program Manager to coordinate project delivery across product and engineering teams. This is a remote position based in Toronto. The role centers on managing dependencies, reducing risks before they affect progress, and keeping stakeholders in sync with realistic, data-driven timelines. What you will do Validate team capacity and align project dependencies to maintain a steady delivery pace. Manage a master release calendar, tracking major milestones across product areas. Lead weekly meetings with engineering leads to identify and resolve blockers or dependencies. Spot projects at risk early and work with product managers to address issues before they escalate. Standardize and document handoffs between client services, product, and engineering teams. Monitor team performance metrics to give leadership accurate delivery forecasts and insights into market opportunities. Step in to facilitate decisions and resolve delays when operational roadblocks occur. Requirements 5+ years of experience in program management or technical project management, ideally in AdTech, MarTech, or a fast-growing SaaS company. Proven track record managing complex projects with multiple interdependencies. Hands-on experience with Jira (Advanced Roadmaps), Confluence, and project visualization tools. Preferred experience Background in Retail Media environments is a strong plus. Vantage Analytics supports enterprise retailers in activating advertising strategies across onsite, offsite, and in-store channels. With teams in North America and Asia-Pacific, Vantage helps retailers build and scale media networks using advanced technology.

About UsAt Heidi, we believe that healthcare deserves a more harmonious approach—one that fosters continuous and human-centered care. We are pioneering an AI Care Partner that collaborates with healthcare professionals to make this vision a reality.Our diverse team of physicians, engineers, designers, researchers, and creative minds is dedicated to developing innovative tools that enable clinicians to concentrate on their most important priority: their patients.In a short span of just 18 months, Heidi has reclaimed over 18 million hours for healthcare professionals, facilitating 73 million patient visits across 116 countries. Currently, we support more than two million patient visits globally every week.With nearly $100 million in funding, we are expanding our reach in the US, UK, Canada, and Europe, forming partnerships with esteemed health systems such as the NHS, Beth Israel Lahey Health, and Monash Health.Key ResponsibilitiesStreamline Onboarding for Optimal EfficiencyProvide consistent and high-quality onboarding experiences for your clients using established playbooks to ensure swift realization of value.Monitor time-to-activation and activation rates, proactively intervening for clients who may be lagging.Facilitate engaging training sessions for clinicians and operational staff to promote genuine product adoption.Collaborate with Customer Success Associates to execute onboarding tasks effectively while upholding quality standards.Assess and Manage Customer HealthUtilize data and health scores to proactively identify accounts at risk, addressing potential issues before escalation and ensuring high engagement levels across your portfolio.Leverage dashboards and segmentation to prioritize accounts, detect early signs of churn, and implement timely interventions.Balance automated and personal touchpoints, employing data signals to customize outreach efforts.Maintain a systematic operational rhythm to ensure all accounts receive the attention they need.Enhance Product AdoptionConduct comprehensive training sessions on Heidi, ensuring clients grasp core workflows and guiding them toward deeper feature adoption.Identify patterns of low adoption and devise scalable solutions, such as office hours, refresher training, and targeted outreach efforts.Simplify complex product features to enhance user understanding and engagement.

Position: Service Delivery Director / Program DirectorLocation: Toronto, ONEmployment Type: Full-time / PermanentRole Overview: As a pivotal member of our team, you will oversee all facets of service delivery for our Canadian clientele. Your primary responsibilities will include ensuring the successful execution of projects within the agreed-upon financial parameters, optimizing profitability of ongoing engagements, and enhancing client satisfaction to foster referrals. Strong leadership and people management skills are essential as you navigate complex project landscapes.Key Responsibilities:Lead the successful execution of projects, ensuring adherence to budgetary constraints and revenue targets.Implement strategies to improve profitability of ongoing projects.Establish and maintain strong client relationships to enhance client satisfaction and referrals.Manage and mentor delivery teams, ensuring high performance and accountability.Engage in direct discussions with senior management regarding project statuses, negotiations, and steering committee meetings.Qualifications:15-25 years of experience in software delivery within Canada, preferably in the Banking, Financial Services, and Insurance (BFSI) sector.Experience in Global Transaction Banking (GTB), particularly in payment solutions, is highly desirable.Proven track record of managing multi-project line management and accountability for functional units.Experience with onshore/offshore delivery models and product delivery specifically tailored for financial services organizations.Strong client communication and management skills.Compensation will include both fixed and variable components based on key result areas.

Role Overview Lyft is hiring a Program Manager for the Technology Operations team in Toronto. This position focuses on improving operational efficiency and strengthening technology infrastructure across the organization. What You Will Do Lead initiatives that support and optimize technology operations. Work with teams from different functions to coordinate and deliver projects on schedule. Help align project outcomes with Lyft’s broader strategic objectives. Location This role is based in Toronto, Canada.

Join Rokt, a leading force in hyper-growth ecommerce. At Rokt, we redefine the ecommerce landscape by delivering real-time relevance at pivotal moments. Our AI Brain and expansive ecommerce Network facilitate billions of transactions, connecting millions of customers, and earning the trust of the world's foremost companies.We are a passionate team of innovators dedicated to helping businesses discover transformative solutions to meet customer demands and boost revenue. Our partners experience a remarkable increase of 10–50% in additional revenue, often deriving their entire profits from the enhanced products or services they offer. This competitive advantage opens up vast opportunities for growth and innovation.Rokt values transparency in career progression and remuneration. Our clearly defined career ladder, alongside transparent compensation structures based on merit and capability, fosters an environment where Rokt’stars consistently strive to exceed expectations and redefine what’s achievable.We are on the lookout for a Partner Manager, SMB Agency Partnerships.The target total compensation for this role ranges from $192,000 to $252,000, which includes a fixed annual salary of $115,000 to $157,000, equity grants, and exceptional benefits. Equity grants are awarded in accordance with company policies, board approval, and individual eligibility.As the Partner Manager, you will enhance Rokt’s SMB Agency Partnership Program by recruiting and empowering top-notch agencies (including Shopify Plus agencies, development agencies, marketing agencies, and ecommerce consultancies) to facilitate substantial Rokt Thanks activations. These activations are characterized by 10K+ orders per month with high expected Activity Per Transaction (APT), applicable across both Shopify and off-Shopify platforms.Key Responsibilities:Recruit and cultivate a portfolio of high-quality agency partners capable of influencing merchants with a potential for 10K+ orders/month.Develop scalable agency enablement resources (playbooks, sales assets, and certifications) to ensure agencies effectively communicate Rokt’s value proposition and drive adoption.Collaborate closely with the SMB Business Development team to generate and advance partner-sourced opportunities that align with the large-activation profile.Coordinate cross-functional efforts with SMB Customer Success, onboarding, and implementation teams to ensure successful conversions of partner-sourced deals across various paths.Initiate and manage partner programs aimed at boosting adoption at scale (including referral fees, revenue sharing, co-marketing initiatives, and priority support).

Join AlayaCare as a Bilingual Customer Success Program Manager, where you will play a vital role in ensuring our clients' success and satisfaction. In this position, you will leverage your bilingual skills to communicate effectively with our diverse client base, helping them to maximize the value they get from our innovative software solutions.Your responsibilities will include developing and executing customer success strategies, conducting training sessions, and collaborating with cross-functional teams to enhance our offerings. If you are passionate about customer service and thrive in a dynamic environment, we want to hear from you!

Job Purpose: The Senior Manager of Technical Program Management at EQ Bank plays a pivotal role in overseeing the comprehensive planning and management of intricate technical solutions throughout our Digital Banking ecosystem. Reporting directly to the Director of Technical Program Management, this leader will be responsible for ensuring the delivery of quantifiable value and outstanding customer experiences. This position emphasizes execution in alignment with company policies and strict adherence to Enterprise Change Management Processes. The Senior Manager will prioritize customer needs and the effects on customer journeys, driving delivery excellence by identifying technical risks, creating mitigation strategies, managing dependencies, and fostering collaboration across engineering teams, product management, and both internal and external partners. The ideal candidate will cultivate robust cross-functional relationships and exert influence without direct authority to achieve desired outcomes that align with business objectives, while simultaneously enhancing the reliability and usability of customer-facing products and services.

Join a global leader in networking solutions! At Extreme Networks, we empower over 50,000 customers worldwide with cutting-edge, cloud-driven technologies that facilitate their digital transformation journeys. Our reputation for exceptional service and support positions us as the go-to partner for scalable networking outcomes.We believe in the power of inclusion—it's woven into our culture. We are dedicated to creating a workplace where diversity is celebrated, and every employee can thrive because of their unique strengths.Join Extreme Networks and be part of something extraordinary! This is the perfect moment to become a member of our dynamic team.Key Responsibilities:Take charge of both short-term and long-term strategic goals for channel partners within your region, supporting the development of comprehensive account plans aligned with Extreme's objectives.Develop a robust channel territory plan, identifying and mapping tiered partners to unlock new opportunities. Collaborate with regional teams to identify gaps and potential partners, leveraging channel development resources for recruitment and onboarding.Engage with channel team members including marketing, sales engineers, and operations in planning processes. Foster the involvement of partner resources in the planning stage to secure commitment to the account plan and related initiatives.Utilize CRM (SFDC) to meticulously track all partner activities and sales efforts related to Extreme opportunities.Maintain daily visibility into your accounts, ensuring timely responses and building strong relationships within partner organizations.Enhance partner visibility and perception within Extreme's sales framework, advocating for the capabilities and strengths of your partners.Oversee all communications with partners, ensuring that their executives and sales associates are informed about their status and our collaborative efforts.Champion our engagement protocols with channel partners, facilitating communication across Inside Sales, Account Executives, Systems Engineers, and others as necessary.Assist with escalations, RMAs, sales tool development, and order operations, ensuring a seamless experience for our partners.Conduct regular sales updates and technical training sessions for partners to keep them informed of our solutions and sales strategies, including new hire training and interactive engagement days.