About the job
Swap is hiring a Carrier Manager - Europe, based in London. This role reports to the VP, Cross-Border and focuses on strengthening carrier performance and building strong relationships across the UK and European logistics network.
The Carrier Manager will work closely with major partners such as DHL Express, Royal Mail, Evri, Pro Carrier, and other selected European parcel carriers. The position holds direct responsibility for service improvement, internal support, and maintaining commercial discipline with key carrier partners.
What you will do
- Develop and maintain strategic and operational relationships with carriers throughout Europe.
- Lead comprehensive service and commercial reviews with major carriers.
- Manage carrier-side escalations and oversee corrective actions when needed.
- Assess lane performance and recommend routing improvements.
- Work with Sales and Account Management to address European carrier and lane questions.
- Offer internal guidance on carrier capabilities and service fit.
- Track and report on carrier performance, cost trends, and exception patterns.
- Partner with Operations, Product, Finance, and leadership on carrier-related decisions.
What we are looking for
- 6–10 years of experience in parcel, logistics, or carrier management.
- Strong knowledge of UK and EU parcel networks.
- Direct experience with performance management, carrier reviews, and escalation processes.
- Ability to combine operational understanding with commercial perspective.
This position is designed to provide clear ownership of carrier performance in Europe, helping to reduce routine inquiries and escalations reaching senior leadership.

