Call Centre Team Manager - Utilities

Ramboll is excited to announce the expansion of its Data Centre Projects team in Birmingham, UK. We are seeking passionate professionals who are eager to contribute to a dynamic team that is at the forefront of sustainable data centre solutions.As a member of our team, you will engage in various projects that focus on innovative design and implementation of energy-efficient data centres, playing a crucial role in shaping the future of digital infrastructure.

Join Ramboll as the Structural Director leading our Data Centre sector. In this pivotal role, you will oversee major structural engineering projects, ensuring excellence and innovation in design and implementation. Collaborate with a dynamic team, leveraging your extensive experience and strategic vision to drive growth and sustainability within the sector.

Join Ramboll as a Principal Engineer specializing in drainage systems. In this role, you will lead innovative projects that shape sustainable urban development. You will work collaboratively with a talented team of engineers and designers to deliver high-quality designs and solutions for drainage systems in various environments.

Join our dynamic team as a Structural Engineer specializing in Healthcare projects, where you will play a vital role in designing innovative and sustainable structures that enhance patient care. You will collaborate with a talented group of professionals, leveraging your engineering skills to contribute to impactful projects that make a difference in the community.

Start your journey with us and watch your career flourish!AECOM is on the lookout for a Senior Civil Engineer to spearhead the delivery of advanced civil engineering designs and technical documentation for various data centre projects. These projects encompass site due diligence assessments, master planning, detailed design, and construction support. Your contributions will not only ensure successful project delivery but also bolster AECOM’s civil engineering prowess within the burgeoning data centre sector.As part of our Civil Engineering Business Unit, you will collaborate with a diverse team of professionals including ground engineers, structural engineers, mechanical engineers, electrical engineers, architects, project managers, environmental specialists, and surveyors both in the UK and internationally, all dedicated to our data centre initiatives.In the Data Centres Market Sector, your civil engineering expertise will play a vital role in supporting major technology clients, while you work closely with multidisciplinary teams across the globe, enhancing AECOM’s reputation in the Hyperscale and Co-location data centre markets.Your Responsibilities Include:Providing civil engineering support for data centre projects, ensuring adherence to AECOM standards and regulatory requirements.Delivering and reviewing civil infrastructure designs and specifications, creating feasible solutions for site development, earthworks, drainage, pavements, access, utility infrastructure, and civil works associated with data centres.Coordinating and collaborating with other civil engineers and technical specialists to ensure the effective delivery of our data centre project portfolio.Mentoring junior engineers to enhance AECOM’s technical capabilities and maintain delivery excellence in the Data Centres sector.Join Us and Grow:At AECOM, we offer an array of core and personalized benefits tailored to support your future and well-being. Benefit from career development opportunities, a flexible hybrid working model that promotes work-life balance, access to technical practice networks, AECOM University, and volunteering days.

Role Overview Adler Allan is hiring a Sector Manager focused on Construction and Data Centre projects in Birmingham. This role carries responsibility for leading and managing sector-specific projects from start to finish, with a focus on meeting deadlines and maintaining quality. What You Will Do Oversee and deliver projects within the Construction and Data Centre sectors Ensure work meets agreed timelines and quality standards Guide teams and support their development Drive strategic initiatives within your sectors What We Look For Experience managing projects in Construction and/or Data Centre environments Strong leadership and team management skills Understanding of current industry trends Ability to deliver on strategic goals This position is based in Birmingham.

Start your journey with us and flourish in your career.AECOM is on the lookout for a Principal Civil Engineer who will spearhead technical leadership for a variety of data centre projects. These projects encompass site due diligence assessments, master planning, detailed design, and construction support. This role is pivotal in fostering business growth, nurturing client relationships, and advancing AECOM's civil engineering prowess within the data centre sector.You will integrate into our Civil Engineering Business Unit, working collaboratively with ground, structural, mechanical, and electrical engineers, as well as architects, project managers, environmental specialists, and surveyors across the UK and internationally, all contributing to our extensive data centre project portfolio.Within the Data Centres Market Sector, you will serve as an ambassador for AECOM, offering expert civil engineering insight across EMEA and within global teams. Your contributions will ensure technical excellence, resilience, and seamless integration across various disciplines, closely collaborating with both UK and global multidisciplinary teams to strengthen AECOM’s standing in the Hyperscale and Co-location data centre market.Key Responsibilities:Deliver strategic civil engineering leadership and technical governance for data centre projects, ensuring adherence to AECOM standards and regulatory compliance.Oversee, review, and validate civil engineering infrastructure designs and specifications, crafting viable solutions for site development, earthworks, drainage, pavements, access, utility infrastructure, and civil engineering operations linked to data centres.Coordinate with fellow civil engineers and technical specialists to ensure successful delivery of our data centre project portfolio, including cooperation with ground engineers, electrical and mechanical engineers, structural engineers, project managers, architects, and environmental consultants both in the UK and globally.Enhance client engagement, drive business development, support strategic asset planning, and contribute to thought leadership within the sector, while mentoring and developing civil engineers to elevate technical capability and delivery excellence in the Data Centres sector.Join us and grow with AECOM:At AECOM, we offer a comprehensive range of core and personalized benefits tailored to support your well-being and future. Enjoy career development opportunities, a flexible hybrid working model that promotes a healthy work-life balance, access to technical practice networks, AECOM University, and volunteer days.

Begin your journey with us and expand your horizons.AECOM is on the lookout for an Associate Director in Civil Engineering to lead technical initiatives across various projects for data centre clients. This role encompasses site due diligence, master planning, detailed design, and construction support. Your contributions will be pivotal in fostering business growth, nurturing client relationships, and enhancing AECOM's civil engineering expertise in the data centre market.In this position, you will be part of a Civil Engineering Business Unit, working collaboratively with ground engineers, structural engineers, mechanical engineers, electrical engineers, process engineers, architects, project managers, environmental specialists, and surveyors both in the UK and internationally, all dedicated to our data centre projects.As a representative of AECOM in the Data Centres Market Sector, you will play a crucial role across EMEA and within AECOM Europe and beyond. You will apply your civil engineering knowledge to ensure successful project delivery for our major tech clients, emphasizing technical excellence, resilience, and seamless integration across disciplines. This will involve close collaboration with multidisciplinary teams in the UK and globally, reinforcing AECOM's standing in the Hyperscale and Co-location data centre markets.Key Responsibilities:Deliver civil engineering technical leadership and design governance for data centre and critical infrastructure projects, ensuring adherence to AECOM standards and regulatory frameworks.Oversee and validate civil engineering designs and specifications, devising practical solutions for site development, earthworks, drainage, pavements, access, utility infrastructure, and civil engineering tasks related to data centres.Facilitate coordination among civil engineers and technical specialists engaged in our data centre project portfolio, including ground, electrical, mechanical, and structural engineers, project managers, architects, and environmental consultants across the UK and our global operations.Enhance client engagement, business development, asset evaluations, and strategies for expansion or upgrades while mentoring civil engineers to bolster AECOM's technical proficiency within the Data Centres sector.Join us and thrive:At AECOM, we offer a range of core and tailored benefits aimed at supporting your future and well-being, designed to fit your lifestyle. Enjoy career development opportunities, our flexible hybrid working model for optimal work-life balance, access to technical practice networks, AECOM University, and dedicated volunteering days.

Regional Team LeaderJoin our dynamic team as a Regional Team Leader, where you will oversee one of our four Operational circuit teams. Your mission will be to ensure we meet our service level agreements while optimizing our resource allocation for maximum efficiency and cost-effectiveness. You will play a pivotal role in ensuring that our client’s operational facilities are fully utilized and supported, and that our Operations team is performing at its best. Your focus will be on evaluating current practices and implementing continuous improvements for enhanced performance.Main ResponsibilitiesAs a Regional Team Leader, you will be an integral part of the Operations Management Team, reporting directly to the Operations Manager.Core Duties:Ensure your regional team is adequately resourced, structured, and led to consistently meet service level expectations.Provide clear objectives, guidance, and support for all team members, ensuring effective performance management including annual reviews.Monitor and enhance processes and policies to align with client goals while implementing departmental protocols to maximize productivity. Collaborate with Performance Management and Continuous Improvement teams.Work closely with operational colleagues to optimize resource planning, focusing on the capabilities of our Driver resources and collaborating with the Compliance team on driver development.Offer daily leadership to your regional team, ensuring the highest levels of effectiveness, efficiency, and coordination in service delivery.Partner with operational management to guarantee the Regional Teams meet their objectives, receiving the necessary assessments to agreed quality standards and timelines.Maintain high standards of accuracy and quality in communication with both internal and external customers.Initiatives:Focus on system accuracy and adherence to internal processes.Significance of Role:This critical role ensures the successful delivery of our client’s services by providing oversight and coordination of all service delivery operations.Your management of each circuit will significantly contribute to overall efficiency, effectiveness, and profitability.Key Competencies and ExperienceExpertise in planning and organizingDecisive decision-making abilitiesStrong influencing and leadership skillsEffective delegation techniquesTeamwork and performance management experience

Join AECOM as a Technical Design Lead specializing in Data Centres, where you will play a pivotal role in leading innovative design solutions. This position offers a unique opportunity to be at the forefront of data center technology, working alongside a team of dedicated professionals to deliver exceptional projects.

Role Overview AECOM is seeking a Technical Design Lead focused on Data Centres for the Birmingham office. This position takes ownership of the technical design process for data centre projects, setting direction and maintaining quality throughout each stage. What You Will Do Oversee the technical design of data centre projects from concept through delivery Guide and support cross-functional teams to achieve project goals Ensure all designs meet AECOM’s standards for quality and efficiency Apply expertise to improve and evolve design approaches Collaboration This role works closely with engineers, architects, and project managers to coordinate efforts and deliver reliable, high-performing data centre solutions.

Join a dynamic and rapidly expanding company located in the heart of South Birmingham, where exceptional Team Managers are in high demand. This is an excellent opportunity for those looking to advance their careers in a progressive environment.As our client experiences significant growth, they are seeking two additional Team Managers to enhance their operations.Key Responsibilities:Lead and manage a team of 10-15 customer service advisors.Provide guidance and support to the operational team and call centre staff.Conduct monthly one-on-one meetings to evaluate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Deliver side-by-side coaching and constructive feedback to team members.Review and improve company policies and procedures to optimize customer satisfaction.Oversee customer journey and complaints, ensuring resolutions on the first contact.Assist advisors in navigating challenging calls using your expertise and experience.This is a permanent position with interviews scheduled over the coming weeks. Candidates must possess a minimum of two years of management experience.Working Hours: Flexibility is required as the role involves working between 8 AM and 8 PM from Monday to Friday, with a commitment to 1 in 4 Saturdays.

Join AECOM as a Mechanical Technical Director specializing in Data Centres, where you will lead the mechanical engineering efforts for cutting-edge projects. As a pivotal member of our team in Birmingham, you'll utilize your expertise to drive innovation, ensuring the delivery of high-quality, efficient, and sustainable mechanical solutions.Your responsibilities will include leading technical teams, collaborating with multidisciplinary groups, and contributing to strategic project planning. You will mentor junior engineers while advancing your career in a dynamic environment committed to excellence.

Role overview AECOM seeks an Associate Director of Data Centres to lead high-voltage substation design projects in the UK. This Birmingham-based role calls for leadership in managing complex assignments and supporting a team focused on advancing energy infrastructure for data centres. What you will do Oversee the design and delivery of HV substations tailored for data centre projects Work closely with engineers and project stakeholders to achieve strong technical outcomes Use electrical engineering knowledge to address challenges in the energy sector Requirements Experience in high-voltage substation design and a background in electrical engineering are essential. Strong leadership and collaboration skills are needed to guide projects and support team development. Working at AECOM AECOM emphasizes sustainable solutions and upholds high standards in every project. The company encourages professional growth and values contributions that support the future of energy infrastructure.

Join Turnertownsend as a Project Manager in Birmingham, where you will lead and coordinate complex infrastructure projects, ensuring timely delivery while adhering to quality standards. You will work closely with cross-functional teams, managing resources, timelines, and stakeholder communication effectively.

Role overview Ramboll Group is looking for a Project Manager - Buildings to join the Birmingham office. This role leads building projects from the earliest planning stages through to final delivery. The focus is on maintaining quality, meeting deadlines, and keeping budgets on track throughout each project. What you will do Manage all phases of building projects, starting with the initial concept and continuing through completion Coordinate with architects, engineers, and clients to align on project requirements Deliver solutions that emphasize both innovation and sustainability Ensure projects achieve agreed standards, follow schedules, and meet financial targets Collaboration Regular communication with a variety of stakeholders is a key part of this position. Building strong working relationships helps support successful project outcomes.

As a result of our ongoing expansion, we are thrilled to announce multiple openings for analytical and proactive individuals to become integral members of our Controls Analytics team. The ideal candidate will engage in every phase of a project, from gathering requirements and defining the project scope to spearheading the creation and execution of impactful controls analytics solutions. This role provides an exciting opportunity to collaborate with prestigious clients on expansive projects, working alongside a diverse array of construction professionals in a multidisciplinary setting.The Senior Project Controls Analyst will be pivotal in delivering advanced analytics and data insights to bolster project controls functions for significant infrastructure initiatives. This position is essential for ensuring that project risks, scheduling performance, and cost projections align with broader business objectives. You will collaborate closely with various teams, including project managers, risk analysts, and commercial experts, to improve project performance visibility and facilitate effective decision-making.Key ResponsibilitiesControls Analytics & Reporting:Design and maintain dashboards and reports that offer insights into project health across all PMO functions at both project and program levels.Establish and track key project performance indicators while identifying trends, variances, and opportunities for improvement.Deliver clear and actionable insights to stakeholders to support effective governance decisions.Data Modelling & Analysis:Create descriptive and predictive analytics models to evaluate potential project outcomes based on current data and trends.Risk & Performance Management:Partner with the risk management team to embed data-driven risk models into the controls processes.Assess risk impacts and integrate them into forecasts and contingency plans to provide a comprehensive view of project performance, including support for QSRA and QCRA.Stakeholder Engagement:Collaborate closely with project teams to comprehend requirements, explore desired outcomes, and deliver customized analytics solutions.Effectively communicate complex analytics insights and recommendations to both technical and non-technical stakeholders in an accessible manner.Compliance & Governance:Ensure adherence to industry standards and regulatory guidelines in all controls analytics methodologies and practices.Stay informed about advancements in analytics tools, techniques, and relevant technologies (including project controls software) as well as best practices in project and program management.

Embark on a Journey of Growth with AECOMAECOM Advisory is on the lookout for innovative and passionate professionals to bolster our strategic procurement services. Our mission is to deliver high-value insights and leadership throughout the comprehensive procurement lifecycle, empowering our clients to effectively execute their capital investment programs, transformative projects, and asset enhancement efforts. We aim to gather the most skilled individuals in the industry to form a diverse and dynamic team. Our clientele, spanning both public and private sectors, relies on us to tackle their most intricate challenges.Building on AECOM’s extensive expertise in infrastructure design and execution, AECOM Advisory serves as a trusted advisor to senior executives and decision-makers, addressing their most urgent enterprise and strategic demands. We manage projects across the infrastructure sector, currently emphasizing aviation, defense, energy, and water utilities.We are pioneering a new category of consulting firm; one that leverages operational and technical expertise from our wider platform to provide clients with deep industry insights and capability-driven solutions.As a leader in our fast-paced, supportive team of diverse consulting professionals, you will thrive in our strong culture of mentorship and collaborative problem-solving. Our mission to tackle the most complex and impactful client challenges is complemented by career pathways that foster both professional development and personal growth.Your Role:Project Leadership: Act as the strategic procurement lead for significant infrastructure projects, offering visionary guidance on delivery models, contract strategies, and commercial frameworks that align with client objectives.Client Relationship Management: Develop and sustain trusted relationships with senior stakeholders, providing expert advice on procurement strategy and execution to ensure alignment with market trends and client aspirations.Oversee Procurement Processes: Direct the complete procurement lifecycle, including supplier engagement, tender development, evaluation, and negotiations, ensuring the delivery of high-value, multidisciplinary solutions.Drive Business Growth: Play a vital role in the growth and evolution of AECOM Advisory, identifying expansion opportunities and leading successful work-winning initiatives, including proposal development.Champion Quality and Innovation: Promote quality assurance and continuous improvement in project outcomes, representing AECOM as a leader in strategic procurement through participation in industry forums and thought leadership activities.

Founded in 1971, Mulberry has its roots in Somerset, England, and has evolved into an internationally recognized British lifestyle brand celebrated for its exceptional quality and design that embodies the Mulberry Spirit.With sustainability ingrained in our ethos since our inception, we are proud to have achieved B Corp Certification in 2024, reflecting our commitment to a purpose-driven approach.As a global brand, we remain steadfast in our values, continuously striving to enhance our impact on both people and the planet. Our team is characterized by honesty, dynamism, and a strong sense of community.If you resonate with these values, we invite you to become a part of our team.At Mulberry, our Supervisors are referred to as 'Team Leads' because we seek individuals who are passionate about people, driven to provide an extraordinary customer experience, and eager to learn and grow, both personally and professionally. We encourage you to become an expert in your field and actively participate in our 'Back to the Mulberry Spirit' strategy.Key Responsibilities:Customer-Centric Focus: - Create an inviting and enjoyable atmosphere for customers and your team. - Deliver a memorable customer experience and inspire your team to do the same. - Stay culturally connected and leverage the essence of Mulberry to excite our customers. - Foster and maintain important customer relationships through in-store CRM tools.Team Development: - Cultivate a high-performing team that values diversity, ensuring each individual feels valued and respected. Champion equity, empathy, and understanding in all interactions. - Encourage open discussions and welcome diverse perspectives to drive creativity and collaboration.