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Business Systems Engineer

SierraSan Francisco, CA
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsBachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in business systems engineering, particularly within SaaS billing and revenue operations. Strong proficiency in Salesforce and its integration with financial systems. Hands-on experience with ETL processes and data pipeline management. Excellent problem-solving skills and the ability to work in a fast-paced environment. Strong communication and collaboration skills, with experience working across multiple teams. Experience in a startup or high-growth environment is a plus.

About the job

About Us

  • At Sierra, we are on a mission to revolutionize how businesses interact with their customers by leveraging the power of AI to create authentic experiences. Our headquarters is in the vibrant city of San Francisco, with expanding offices in key global locations such as Atlanta, New York, London, France, Singapore, and Japan.

  • Our culture is rooted in our core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These guiding principles inform our decision-making and shape our collaborative environment, ensuring that we consistently deliver excellence.

  • Founded by industry leaders Bret Taylor and Clay Bavor, our vision is supported by a wealth of experience. Bret, who previously served as co-CEO of Salesforce and CTO of Facebook, is currently the Board Chair of OpenAI. Clay brings 18 years of innovation from Google, where he spearheaded projects like Google Lens and Google’s AR/VR initiatives.

Your Role

  • Design and implement comprehensive Go-to-Market and billing systems that facilitate intricate pricing models and usage-based monetization.

  • Architect robust, scalable integrations between Salesforce and various financial systems, including CPQ, billing, invoicing, ERP, and data platforms.

  • Develop and manage ETL pipelines to efficiently transfer raw and rated usage data across data warehouses, billing platforms, and financial systems, ensuring support for complex billing scenarios.

  • Create and maintain automated billing workflows, encompassing usage ingestion, rating, invoicing, and revenue data synchronization.

  • Assess, implement, and oversee integration architectures (such as event-driven, ETL, and iPaaS-based) to bolster scalable billing and revenue operations.

  • Take ownership of the overall health of billing and revenue systems, monitoring data accuracy, synchronization, and operational performance across platforms.

  • Lead the rollout of new billing capabilities as our business models evolve, ensuring systems can adapt to increasing pricing and usage complexities.

  • Act as a liaison between Engineering, Finance, RevOps, and GTM teams, translating product usage and monetization requirements into actionable insights.

About Sierra

Sierra is at the forefront of transforming customer engagement through AI-driven solutions. With a commitment to creating meaningful connections between businesses and their customers, we thrive in a dynamic, collaborative environment. Our diverse, global team is dedicated to upholding our core values, ensuring that we not only innovate but also support one another as we grow.

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