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Business System Analyst - Driving IT Solutions

NCS Pte LtdSingapore
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

The ideal candidate should possess:A minimum of 5 years of IT experience in business analysis. Hands-on experience with Salesforce and familiarity with ITIL practices. Knowledge of Sales Cloud and Marketing Cloud is advantageous. Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies. Practical experience with enterprise systems and applications. Technical proficiency in MSSQL 2012 and above, Visual Studio . NET, and MSSQL Stored Procedures. Experience with CRM modules, sales domains, and product implementation. Familiarity with Project Financials and Project Management tools. Intermediate skills in Microsoft Office 365.Excellent verbal and written communication abilities. Strong analytical skills to resolve complex problems effectively. Experience in project management and vendor oversight. A degree in Computer Science or Information Technology.

About the job

As a Business System Analyst at NCS, you will play a pivotal role in identifying, analyzing, and formalizing business requirements, assessing implementation feasibility, and leading IT projects to successful outcomes. Your collaboration with stakeholders will be essential in developing technical solutions, enhancing systems, and ensuring that business needs are effectively met.

 

Business & Technical Analysis

  • Gather and analyze business requirements and processes, documenting findings comprehensively.
  • Evaluate feasibility, manage project scope, and ensure effective implementation of systems.
  • Perform gap analysis of current business processes to pinpoint areas for enhancement.
  • Maintain transparent communication with stakeholders to address project-related challenges.
  • Collaborate with teams from our development center in China to ensure seamless alignment of technical requirements and project timelines.

 

System Development & Implementation

  • Create technical design specifications and convert them into actionable process or program specifications.
  • Engage in system design reviews, coding, and code evaluations.
  • Configure hardware, software, and associated documentation as necessary.
  • Support integration testing, system testing, user acceptance testing (UAT), and the overall implementation process.
  • Develop user and operations manuals and conduct training for end-users and operators.

 

Post-Implementation Support

  • Provide troubleshooting assistance and manage service requests.
  • Extract and analyze data to resolve system-related issues.
  • Escalate and discuss critical challenges, such as scope creep, with relevant management.
  • Monitor project progress, offer updates, and efficiently address issues as they arise.
  • Work with both Salesforce and legacy systems, supporting Day 1 and Day 2 projects.

About NCS Pte Ltd

NCS is a prominent technology services firm operating across the Asia Pacific region in more than 20 cities. We specialize in delivering consulting, digital, technology, and cybersecurity services. Our belief in the transformative power of technology drives us to create significant impacts and value for our people, communities, and partners. We unite talented individuals and expertise to leverage technology for extraordinary outcomes. Our diverse workforce of 13,000 has successfully executed numerous large-scale, mission-critical projects for governments and enterprises in Singapore and beyond.

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