Business System Analyst / Data Analyst

Join Artech Information Systems LLC as an IVR Quality Analyst, where you will play a pivotal role in ensuring the quality and performance of our Interactive Voice Response (IVR) systems. You will be responsible for analyzing call flows, conducting performance testing, and identifying areas for improvement to enhance customer experience.

We are seeking a dedicated and detail-oriented Quality Control Analyst to join our team. The ideal candidate will be responsible for monitoring and maintaining the quality standards of our products and services. This role involves conducting regular inspections, analyzing data, and implementing quality improvements to ensure compliance with industry regulations.

Role overview CPi Security is hiring a Quality Assurance Analyst in Charlotte, North Carolina. This role supports the quality of call center operations by monitoring and evaluating calls across multiple departments. Using departmental score sheets in the VPI Voiceprint and CIC application, the analyst reviews call quality and flags important issues for supervisors. The work contributes directly to improving call center performance and service standards. Main responsibilities Monitor and score calls throughout the call center, including sales, retention, troubleshooting, and account creation calls. Identify recurring issues, document them, and provide feedback to the supervisory team. Collaborate with supervisors and trainers to recommend training needs and topics. Communicate quality concerns to supervisors and managers as they arise. Create quality statistics reports using VPI, broken down by department and representative. Assist the Quality Assurance Supervisor with quality assurance, training, and coaching projects.

Join our dynamic team as a Systems Quality Assurance Analyst, where you will play a pivotal role in ensuring the quality and reliability of our software systems. You will be responsible for designing and executing test plans, identifying defects, and collaborating with development teams to enhance overall system performance.

Employee Applicant Privacy NoticeAbout Us:Join us in shaping a more promising financial future.At SoFi, we are transforming the way individuals perceive and engage with personal finance. We are a pioneering financial services provider and national bank, leveraging cutting-edge, mobile-first technology to assist millions of members in achieving their financial aspirations. As the industry undergoes a significant evolution, we stand at the forefront, proud to make a positive impact on people's lives, guided by our core values. Be a part of our mission to invest in yourself, your career, and the financial landscape.Role OverviewThe Mortgage Quality Control Analyst plays a vital role in conducting comprehensive evaluations of mortgage loan files to ensure adherence to federal and state regulations, agency/investor standards, and internal policies. This position identifies defects, documents findings, and provides actionable insights to enhance loan quality and mitigate organizational risk. The QA Analyst works collaboratively with Underwriting, Operations, and Compliance teams to address issues and promote ongoing quality improvements.Key ResponsibilitiesLoan File AuditingPerform detailed pre-funding, post-closing, or targeted audits of mortgage loan files.Verify the accuracy of loan data, documentation, disclosures, and calculations.Ensure compliance with federal and state regulations (TRID, RESPA, TILA, ATR/QM, HMDA) and agency/investor standards (Fannie Mae, Freddie Mac, FHA, VA, USDA).Document findings clearly and consistently, including supporting evidence and guideline references.Quality & Compliance ReviewIdentify defects, inconsistencies, and risk factors that may affect loan salability or regulatory compliance.Escalate complex or significant issues to management for further review.

As an Entry Level Quality Analyst, you will play a vital role in ensuring the quality and performance of software applications. Your responsibilities will include comprehensive testing and meticulous documentation. Once software developers finish programming, you will conduct thorough testing using various tools to assess software functionality against user requirements. Your findings will help assure that the software meets those requirements seamlessly. After identifying any necessary changes and improvements, you will collaborate with developers to implement these adjustments and perform retesting to confirm their effectiveness.In addition to testing, you will document the entire quality assurance process, detailing the software evaluation, testing methods employed, and any enhancements made. Given your close interaction with the software, you will also be responsible for creating training materials and guiding users on how to effectively utilize the software.

Join our dynamic team at Prosidian Consulting as an IT Quality Assurance Analyst / UAT Tester specializing in the Medicaid Management Information System. In this pivotal role, you will ensure the quality and performance of our systems through rigorous testing and evaluation. Collaborate with cross-functional teams to deliver high-quality software solutions that meet our clients' needs.Your expertise will contribute to the overall success of our projects, making a significant impact on the quality of healthcare services provided through our systems.

Join our dynamic team as an Automation Analyst in Charlotte, NC. This full-time, permanent position offers an exciting opportunity to leverage your skills in Service-Oriented Architecture (SOA) automation and testing. You will be responsible for coordinating with teams, developing test strategies, and executing test plans to ensure high-quality software delivery. If you possess strong analytical abilities and a passion for problem-solving, we invite you to apply!

Join our dynamic team as a UAT Test Analyst where you will play a crucial role in ensuring the quality and functionality of our applications. As a UAT Test Analyst, you will collaborate with stakeholders to develop and execute test plans, identify defects, and ensure that user acceptance criteria are met. Your keen attention to detail and analytical skills will be vital in validating software solutions and driving continuous improvement.

Accordion is hiring a Senior Quality Engineer to help maintain and improve quality across products and services. This position is based in several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco. Role overview This role centers on upholding high quality standards throughout the development process. The Senior Quality Engineer works with teams from different disciplines, contributing expertise in quality assurance and process improvement. What you will do Create and execute detailed test plans to validate product and service quality Work closely with cross-functional groups to identify and document defects Support continuous improvement by sharing insights and recommending process changes Location Positions are available in Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

The Quality Control Manager (QCM) plays a vital role in upholding quality standards across all construction projects. This pivotal position requires a blend of technical expertise, leadership, and coordination to ensure that quality policies are adhered to consistently. The QCM will collaborate closely with project managers, superintendents, and subcontractors, developing and implementing quality management policies, procedures, and initiatives that lead to compliance and excellence in project delivery.Key Responsibilities:Create and enforce project-specific Quality Management Plans (QMPs).Collaborate effectively with project teams and subcontractors to achieve quality objectives.Perform site visits, inspections, and constructability reviews to verify adherence to codes, standards, and specifications.Oversee the Three Phase Inspection process, encompassing preparatory, initial, and follow-up phases.Facilitate and document preparatory and weekly quality control meetings with both internal and external stakeholders.Review and approve shop drawings, submittals, and contract documents to ensure they align with project requirements.Provide training and mentorship to project teams to recognize and address quality-related risks.Maintain detailed records of quality control activities and non-conformance logs (NCRs), ensuring prompt resolutions.Serve as the primary Quality Control representative, managing all QC functions to prevent delays and uphold schedules.Join our team and spearhead quality initiatives to deliver outstanding construction projects!

The AI Quality Associate role at Accordion centers on testing and improving AI models. This position supports the reliability and accuracy of AI solutions by applying structured evaluation methods and working closely with colleagues from different specialties. Main responsibilities Test and assess AI models to identify strengths and areas for improvement Work with cross-functional teams to refine algorithms Contribute to ongoing development and enhancement of AI solutions Location This position is available in several cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

Join our innovative team at Sonsoft Inc. as a Quality Assurance Performance Tester. In this critical role, you will be responsible for ensuring the optimal performance and reliability of our software applications. You will work closely with our development team to identify performance bottlenecks and implement effective testing strategies to enhance the user experience.

The Principal Quality Automation Architect at Accordion focuses on shaping automation strategies that improve software quality and delivery. This position calls for hands-on leadership in building and refining automated testing frameworks to support high standards throughout the development process. Role overview This architect works closely with teams across the company to design, implement, and maintain automated tests. The goal is to make software releases more reliable and efficient, while ensuring applications perform as intended. What you will do Develop and implement automation strategies for software testing Design and maintain automated testing frameworks Collaborate with cross-functional teams to integrate quality practices into the development lifecycle Guide and influence automation efforts to improve efficiency and effectiveness Locations This role is available in Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

We are seeking a skilled and detail-oriented Data Quality Lead to join our dynamic team in Charlotte, NC. In this pivotal role, you will oversee the management and enhancement of data quality processes, ensuring the integrity and accuracy of our data assets.Your responsibilities will include developing and implementing data quality frameworks, conducting audits, and collaborating with cross-functional teams to identify and rectify data issues. You will play a crucial role in fostering a culture of data excellence across the organization.

Join our dynamic team at 360 IT Professionals as a Quality Assurance Specialist. In this role, you will ensure the highest quality of our software products by conducting thorough testing and analysis. Your keen eye for detail and passion for quality will be essential in identifying defects and improving our software solutions.

Join our dynamic team at fastbreak-ai as a Quality Assurance Engineer, where your innovative problem-solving skills and strong testing foundation will play a pivotal role. As a QA Engineer, you will act as a detective, identifying edge cases that may evade others, while also strategizing and creating comprehensive test plans. This role combines manual exploratory testing with the latest automation practices, giving you the chance to lead the way in AI-assisted testing methodologies as the industry progresses.Collaborating closely with product and development teams, you will ensure our web and mobile applications provide exceptional user experiences. This hands-on position is ideal for a proactive self-starter who flourishes in a fast-paced setting and can adeptly manage various priorities.

Position: Salesforce Business AnalystDuration: 12 to 24 monthsLocation: Charlotte, NCWe are seeking a skilled Business/Technical Analyst with a robust background in Salesforce environments. This role requires a proactive individual who can effectively engage with clients to identify their needs and propose actionable solutions.Key Responsibilities:Facilitating workshops with clients to elicit, define, and prioritize requirements.Evaluating the current business and system landscape, recommending improvements and new processes as necessary.Accurately documenting requirements and translating them into clear system designs based on technical expertise.Creating and maintaining critical documentation such as functional specifications, user stories, and Salesforce configuration details.Designing and delivering training sessions for end users and system administrators.Collaborating with project managers to establish clear success criteria, project scope, schedules, and deliverables.

Job OverviewWe are seeking a detail-oriented and analytical Business Systems Analyst to join our dynamic team in Charlotte. The ideal candidate will play a pivotal role in bridging the gap between IT and business operations, ensuring that our systems are optimized for both functionality and efficiency.Key ResponsibilitiesAnalyze business requirements and translate them into technical specifications.Collaborate with stakeholders to identify opportunities for improvement in business processes.Design and implement solutions that enhance system performance and user experience.Conduct testing and validation to ensure system integrity and reliability.Provide ongoing support and training to end-users.Why Join Us?At Mindlance, we foster a culture of innovation and collaboration. We believe in empowering our employees and providing them with the tools they need to succeed. Join us and be a part of a team that values your contributions and supports your professional growth.