Business Process Analyst at Arete Technologies, Inc. | Richmond

About Us:At Red Energy, we pride ourselves on delivering exceptional customer service to over 1 million customers nationwide. As a wholly Australian owned company under the Snowy Hydro umbrella, our commitment to our customers is unwavering. Our team’s dedication has earned us 13 consecutive Canstar Blue Awards for best customer satisfaction among electricity providers in Victoria. Ready for a career transformation? Join our award-winning team!About the Role:An exciting opportunity awaits for a Business Analyst to become part of our expanding Technology and Development team on a 12-month fixed-term contract. You will possess not only technical proficiency but also exceptional interpersonal skills and a deep understanding of business processes. As a proactive self-starter, you thrive under pressure and maintain composure while interpreting stakeholder priorities, aligning them with commercial objectives to drive business success. Your role will include providing a stellar stakeholder experience while making informed decisions that benefit the organization.You have a solid background in Information Technology, with expertise in navigating competitive market dynamics. Your responsibilities will include gathering business requirements, drafting functional specifications for system enhancements, and collaborating closely with various departments.This position is based in the iconic Bryant & May Building in Cremorne, Melbourne, with flexible work arrangements including 3 days in the office and 2 days remote.

Role overview Red Energy is seeking a Customer Solutions Consultant to join the team in Richmond, Victoria. The consultant acts as the first point of contact for customers seeking assistance with their energy needs. This position focuses on helping customers understand their options and guiding them toward solutions that match their circumstances. What you will do Respond to customer inquiries and provide clear, accurate information about Red Energy's products and services. Identify the needs of each customer and recommend appropriate energy solutions. Support customers as they make decisions about their energy options. Who we’re looking for Genuine interest in delivering customer service. Enjoys problem-solving and assisting others. Comfortable working in a busy environment. Motivated to support a sustainable energy future. Location This role is based in Richmond, Victoria, Australia.

About Red Energy Red Energy delivers customer service to more than 1.5 million Australians. As a wholly Australian-owned company under Snowy Hydro, Red Energy has built a reputation for trust and loyalty. The team has earned 15 consecutive Canstar Blue Awards for best overall customer satisfaction among electricity providers in Victoria. Work Schedule This role follows a rotating roster, Monday to Friday, between 8:00 AM and 8:00 PM. One Saturday shift (9:00 AM – 5:30 PM) is required every four weeks. When working a Saturday, a weekday off is provided in return. Role Overview Inbound Sales Consultants are the first point of contact for customers looking to sign up for Red Energy’s gas and electricity services. The role involves daily engagement with prospective customers, using strong communication skills to tailor conversations and help them join a leading Australian energy provider. What We Look For Ability to build rapport while delivering outstanding service Clear communication skills and a genuine customer-first approach Proactive attitude with motivation for personal and professional growth Benefits at Red Energy Three-week in-person training at a dog-friendly Richmond office Base salary plus uncapped commission After eight weeks of training, enjoy two work-from-home days each week Opportunities to gain experience across different teams for career growth Option to purchase up to four additional weeks of annual leave One extra 'goodlife leave' day every six months Privacy Commitment Red Energy manages personal information in line with Australian data protection laws. For details, see the company’s Privacy Collection Statement.

Red Energy, part of Snowy Hydro and based in Richmond, Victoria, serves over 1.5 million customers nationwide. With 15 consecutive Canstar Blue Awards for customer satisfaction among Victorian electricity providers, the team is known for its focus on strong service and building meaningful careers. Role overview This Project Manager position sits within the Programme Management Office. The role leads project teams to improve efficiency, manage costs, and reduce risks across the business. Much of the work centers on technology-driven changes and software transformation projects that directly influence business outcomes. What you will do Oversee projects from start to finish, keeping work within agreed scope, timeline, and budget. Define project scope, secure resources, and address risks throughout each project phase. Coordinate with project teams to ensure the right support and resources are available for delivery. Collaborate with stakeholders and sponsors to meet business objectives. Monitor and report on project progress, with attention to financials, budget, and benefits realization. Requirements Minimum 5 years of experience in project management. Relevant certification such as Prince2, PMBOK, or a related tertiary qualification. Demonstrated experience delivering software or system-based projects (infrastructure experience not required). Strong communication skills, including experience presenting to steering committees. Familiarity with Genesys Cloud is a plus, but not essential. Understanding of the energy industry and its regulatory environment. Benefits Additional carer’s leave for personal responsibilities. Up to 5 days of compassionate leave. 30 weeks of paid parental leave for new parents. Option to purchase up to 4 extra weeks of annual leave each year. Career growth and development opportunities. Flexible work arrangement: 3 days in the Richmond office, 2 days remote. Dog-friendly office environment. Our culture Collaboration is central at Red Energy, making project delivery both rewarding and enjoyable. The company’s culture is built on Agility, Decency, and Courage. Project Managers are expected to help shape outcomes and contribute beyond following instructions.

About Red Energy Red Energy serves over 1 million customers across Australia, with a strong focus on customer service. Backed by Snowy Hydro and fully Australian-owned, Red Energy has earned 14 consecutive Canstar Blue Awards for best overall service among Victorian electricity providers. Role Overview The Corporate Development team is looking for a Business Analyst - Data & Reporting for a 12-month fixed-term contract. This position will support the Core Retail Platform transformation project, a key initiative in Australia’s evolving energy market. Location and Flexibility This role is based at the Bryant & May Building in Cremorne, Richmond, Victoria. The team works on a hybrid schedule: three days in the office and two days remote each week. What You Will Do Support the implementation of the Core Retail Platform transformation project Map and improve business processes, with a focus on enhancing data capabilities Work closely with stakeholders to understand their priorities and align them with commercial objectives Assess and document information flows within the organization to help establish future capabilities Apply your understanding of data models and data architecture to support complex, data-driven projects Ensure data integrity and reliability across reporting and analytics initiatives Adapt quickly to shifting priorities in a changing business environment What We’re Looking For Strong technical expertise in data and reporting, with hands-on experience in data models and architecture Proven track record delivering projects focused on data and reporting Excellent interpersonal and stakeholder engagement skills Solid business process knowledge Ability to work proactively, remain calm under pressure, and make informed decisions Comfort working in a setting where priorities and requirements may shift frequently

About Red Energy Red Energy delivers customer service to over 1.5 million Australians and is wholly owned by Snowy Hydro. With 15 consecutive Canstar Blue Awards for best overall customer satisfaction among Victorian electricity providers, the team takes pride in its Australian roots and commitment to service. Role Overview The Strategic Project Manager - Energy Transformation will join the Core Retail Platform (CRP) team on a 12-month fixed-term contract. This position reports to the Programme Manager and focuses on leading the integration of the Future Energy Platform. The role is based in the historic Bryant & May Building in Cremorne, Melbourne, and offers flexible work arrangements: three days in the office, two days remote. What You Will Do Lead the integration of the Future Energy Platform within the broader CRP Program, documenting milestones and managing project timelines. Work closely with the Programme Manager to create work plans, secure resources, and develop contingency plans for identified risks. Manage vendor relationships, ensuring contract compliance and performance standards that support transformation objectives. Facilitate communication across departments to encourage alignment and support the adoption of new operational methods. Oversee project governance, including issue management and change control, and prepare high-level reports for leadership. Contribute to strategic business case development and analyze trial results to guide emerging market initiatives. Location and Flexibility This role is based in Richmond, Victoria, with a hybrid schedule: three days onsite in Cremorne, two days remote.

About the Role red-energy is looking for a Sales Consultant to join the team in Richmond, Victoria. This position focuses on building strong connections with potential customers and guiding them through energy solution options. Every conversation helps customers make informed choices and supports the company’s growth. What You’ll Do Engage with new and prospective customers Offer clear, knowledgeable advice on energy products and services Support customers as they choose the best solution for their needs

Location: Richmond, Victoria, AustraliaRole type: Full-time, permanent Red Energy, part of the Snowy Hydro group, provides service to over 1.5 million customers across Australia. With 15 consecutive Canstar Blue Awards for customer satisfaction among electricity providers in Victoria, the company is known for its commitment to service and reliability. Red Energy is wholly Australian-owned and values its strong reputation in the industry. Role overview The Team Manager - Customer Initialization leads a team of Customer Initialization Consultants. This position centers on supporting and motivating the team to deliver strong customer experiences, while ensuring compliance and helping retain skilled staff. The role also involves improving processes, managing time well, and building a positive, high-performing team culture. Key responsibilities Lead and inspire a high-performing customer service team Coach, train, and conduct performance evaluations to support team growth Work with internal and external stakeholders to ensure smooth process execution Analyze financial data to guide decisions that balance customer outcomes with business sustainability Support quality assurance and compliance, partnering with the Quality team to manage regulatory risks Identify ways to improve efficiency, data integrity, and the customer experience Requirements Experience leading contact center teams, ideally in the retail energy sector with knowledge of relevant regulations Strong conceptual thinking and commercial insight, able to interpret data and motivations Ability to inspire and engage, with empathy and strong listening skills to guide teams through change Benefits Annual guaranteed salary increase, plus potential for KPI-based bonuses Additional carer's leave for caregiving responsibilities Up to 5 days of compassionate leave Flexible public holidays: swap state-based holidays for days that matter more to you 30 weeks of paid parental leave Option to purchase up to 4 extra weeks of annual leave each year

About Red Energy Red Energy supplies electricity to more than 1.5 million customers across Australia. As part of Snowy Hydro, the company is fully Australian-owned and operates with a strong focus on customer service. Red Energy has earned 14 consecutive Canstar Blue Awards for best overall customer satisfaction among electricity providers in Victoria. Role Overview The Project Business Analyst - Finance will join the Technology and Development team on a 12-month fixed-term contract. This role supports a major business initiative focused on financial reporting for Red Energy's new Core Retail Platform (CRP). What You Will Do Design, develop, and implement financial reporting requirements for the CRP project Act as a key liaison between Finance and Technology Implementation teams Ensure financial data and reporting processes are reliable and ready for future analysis Work Location and Arrangement This position is based at the historic Bryant & May Building in Cremorne, Richmond, Victoria. The role follows a hybrid model: three days in the office, two days remote each week.

EstimateOne is seeking a Sales Consultant to join the team in Richmond, Victoria. This position focuses on building strong relationships with clients and supporting the company’s overall sales approach. The Sales Consultant will engage with both new and existing clients, aiming to match solutions to each client’s needs. Key responsibilities Identify and pursue new business opportunities within the market Maintain and strengthen connections with current clients Understand client objectives and recommend solutions that align with their goals Collaborate with a team committed to customer satisfaction and new ideas What we look for Genuine interest in sales and client service Motivation to help clients achieve their objectives Comfort working in a team that values fresh perspectives This role is based in Richmond, Victoria, Australia.

Join System Canada Technologies as a Business Analyst, where your analytical skills and insights will drive our strategic initiatives. In this contract role, you'll collaborate with cross-functional teams to gather and analyze data, identify trends, and provide actionable recommendations to enhance our business processes. Your expertise will play a crucial role in shaping project outcomes and improving operational efficiency.

Collaborate with stakeholders to gather and assess business requirements, ensuring a clear understanding of their goals and objectives.Prepare comprehensive documentation of specifications and process flows to support development teams effectively.Work alongside cross-functional teams to devise innovative business solutions that align with organizational needs.Lead workshops and meetings aimed at eliciting requirements and validating proposed solutions.Aid in testing initiatives to confirm that solutions fulfill business criteria and performance expectations.Deliver training and ongoing support to users for new systems and enhancements.Continuously monitor industry trends and best practices to enhance processes and systems.

Join our dynamic team as a Performance Analyst and play a crucial role in driving data-driven decisions. You will analyze performance metrics, identify trends, and provide actionable insights to enhance our operations. Collaborate with cross-functional teams to ensure our strategies align with business goals and optimize performance across various initiatives.

Tiger Analytics is seeking a dynamic and experienced Lead Business Systems Analyst to join our team in Richmond, Virginia. In this key role, you will leverage your expertise in business systems analysis to drive improvements and efficiencies across our organization's processes.As a Lead Business Systems Analyst, you will be responsible for engaging with stakeholders to gather requirements, analyze business needs, and deliver innovative solutions that align with our strategic goals. You will play a pivotal role in ensuring that our systems support our business operations effectively and efficiently.

Are you an innovative Business Systems Analyst looking to drive change and improve business processes? At Arete Technologies, Inc., we are seeking a dedicated professional to join our team in Richmond.Your primary responsibilities will include reviewing impacted business processes and collaborating with stakeholders to identify opportunities for enhancement that lead to cost savings, improved quality, increased efficiency, reduced risk, and shorter cycle times.As a Senior Business Systems Analyst, you will generate comprehensive system requirements, develop epics and user stories for Agile software development, and work alongside the product owner to create and maintain project backlogs. You will articulate and document user system requirements, proactively engage with product owners to ensure successful implementations align with business processes, and conduct joint application design sessions. Additionally, you will develop and interpret data flow diagrams, making recommendations regarding screen flows, process flows, and reporting needs.

Join Areté Technologies Inc. as a SharePoint Business Analyst, where your expertise will guide our clients in leveraging SharePoint solutions effectively. You will collaborate with cross-functional teams to gather and analyze requirements, design workflows, and implement SharePoint functionalities that enhance productivity and streamline processes.

Join our dynamic team at Areté Technologies, Inc. as a SharePoint Business Analyst. In this role, you will leverage your expertise to enhance our SharePoint environment, ensuring it meets the needs of our stakeholders. You will collaborate with various teams to gather requirements, analyze business processes, and implement effective solutions within the SharePoint framework.

Join Arete Technologies Inc. as a Senior Business Analyst and play a pivotal role in driving strategic initiatives and delivering solutions that enhance business performance. In this position, you will collaborate with cross-functional teams to analyze requirements, develop business cases, and implement data-driven solutions that align with organizational goals.

Join Arete Technologies Inc. as a Senior SharePoint Business Analyst, where you will play a critical role in enhancing our digital collaboration tools and improving business processes. In this position, you will analyze business requirements, design SharePoint solutions, and work closely with stakeholders to ensure effective implementation and user adoption.