Business Operations & Strategy Associate

Why Shiftsmart?We’re creating the future of labor. Shiftsmart is an innovative labor platform that combines comprehensive workforce management technology with a rapidly expanding global network of over 5 million flexible workers. Our mission is to offer scalable labor solutions to major corporations like Circle K, Pepsi, Dollar General, and Starbucks. By fractionalizing jobs into shifts, we enable workers to seamlessly engage with multiple companies through a digital marketplace. As one of the fastest-growing startups in the nation, we have consistently achieved 2-3x year-over-year growth since inception, securing over $120 million in funding from leading investors such as D1 Capital and Imaginary Ventures. And we’re just getting started!Our mission: To be the world's leading platform for hourly workers and businesses, promoting flexibility, choice, and upward social mobility.Join a dynamic team. This is a unique chance to be part of a rapidly scaling business that is redefining hourly labor and seizing a $2 trillion market opportunity in the U.S. alone.Ownership and impact. Collaborate with a team that supports each other's growth while building a successful enterprise that enhances flexibility and opportunities for workers worldwide.Shape your career trajectory. Experience accelerated growth and learning alongside a world-class team drawn from top tech companies like Uber, Airbnb, Google, and Amazon, as well as prestigious business schools such as Harvard Business School and Wharton.Become a master executor. We believe that #ExecutionIsBinary, and we’re committed to helping you develop this vital skill for your career and beyond.The Role: As a Strategy & Operations Associate, you will take ownership of and enhance the quality assurance processes for our Audits & Inspections marketplace. Your responsibilities will include ensuring prompt and accurate audit completions and payments while maintaining high-quality standards as we scale. You will oversee daily QA operations and identify upstream improvements to boost first-time audit pass rates and minimize manual interventions.Work Arrangement: This position is based in New York City (HQ) and typically requires 4 or more days in the office.

Join our dynamic team at zip as a GTM Strategy & Operations Associate focused on Business Development Representatives (BDR). In this pivotal role, you will contribute to the execution of our go-to-market strategies, driving operational excellence and supporting our sales initiatives. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about optimizing processes to enhance team performance.

At MongoDB, we are looking for a dynamic Business Operations & Strategy Associate to spearhead our strategic and operational endeavors. This role positions you at the crossroads of operations, analytics, finance, and product management. You will collaborate with internal teams to tackle intricate business challenges and drive impactful solutions.The ideal candidate is a proactive self-starter who excels in clear communication with leadership while managing multiple priorities effectively. You are committed to seeing projects through from inception to completion, delivering value rapidly, and thriving in a fast-paced, challenging environment.We are particularly interested in candidates located in the New York City area, as our hybrid work model requires 2-3 days in the office each week.

About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. These essential services should be accessible to all, and our mission is to streamline their delivery. By embedding AI agents into current workflows, we enhance efficiency, lower costs, and elevate user experiences.Housing: Our platform transforms how renters access housing services, from apartment tours to lease signing and maintenance requests, all in one convenient location.Healthcare: We simplify the process for patients to schedule appointments, fill out intake forms, and communicate with healthcare providers, allowing them to prioritize their health over paperwork.With EliseAI, organizations minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleWe are seeking a GTM Strategy & Operations Senior Associate who will spearhead projects and glean strategic insights that drive growth. This role transcends traditional operations; we want someone who is eager to engage with customers, understand value drivers, and collaborate closely with sales, product teams, and leadership to scale successful initiatives. You will play a pivotal role in how we position, market, and deliver our products.This position is perfect for someone with a background in consulting or high-performance strategy, ready to take charge of results rather than just advising. You will have the opportunity to act swiftly, work across departments, and impact everything from sales strategies to customer expansion and enterprise pricing.Key RequirementsAnalyze customer conversations, win/loss trends, competitive insights, and sales performance to identify growth opportunities.Lead and implement projects to enhance sales velocity, conversion rates, and expansion results.Collaborate with Account Executives, Customer Success Managers, and clients to refine value communication, demonstrate ROI, and differentiate from competitors.

Verse Medical is seeking a Strategy & Operations Associate to join the Office of the CEO in New York City. This position provides direct support to executive leadership, helping drive strategic initiatives and strengthen daily operations across the organization. Key responsibilities Work closely with the CEO and leadership team to assess and address business challenges Identify, develop, and recommend actionable solutions for complex issues Lead and assist with high-priority projects, managing them from initial planning through execution Role focus This role centers on both strategic analysis and hands-on project management. The associate will play a part in shaping business decisions and ensuring operational effectiveness at Verse Medical. Company background Verse Medical is dedicated to healthcare innovation, with a mission to improve patient outcomes and enhance operational efficiency.

Navigating the procurement landscape for software, services, and tools has become increasingly complex, even for the most cutting-edge companies. Enterprises globally are investing over $120 trillion annually—more than 30 times the consumer e-commerce expenditures—and are more reliant on vendors to operate effectively.Founded in 2020, Zip aims to simplify this convoluted process with its dedicated procurement platform, offering an intuitive, consumer-grade user experience. In just four years, Zip has established a new industry category and emerged as a leader in the $50 billion plus Total Addressable Market (TAM). Major companies such as OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our team is comprised of top talent from industry-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a valuation of $2.2 billion and $370 million in funding from influential investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are dedicated to advancing technology, expanding into new global markets, and, most importantly, delivering exceptional value to our customers. Join our journey!

FULL-TIME | NYC (IN-PERSON)About MomentMoment is pioneering the first operating system specifically designed for the fixed income market, which is the largest financial market globally, valued at over $150 trillion. We collaborate with major financial institutions to consolidate all fixed income operations into a single cohesive platform. Founded by former quantitative analysts from Citadel Securities and Jane Street, Moment is poised to serve financial institutions with assets exceeding $8 trillion, having launched publicly in 2024.The fixed income landscape is rapidly evolving:Electronic trading has surged, with corporate bond electronic volumes increasing tenfold over the past decade.Rising interest rates - from near zero to approximately 5% - have spurred significant demand.Financial institutions are increasingly teaming up with fintechs to modernize outdated infrastructures.Advancements in AI are facilitating workflow automation previously deemed unattainable.Despite the scale of the market, many workflows remain labor-intensive: traders navigate multiple screens, portfolio managers handle extensive spreadsheets, and critical coordination often occurs via phone or chat. Moment is redefining the automation paradigm for the industry by integrating these workflows into a unified system.We are supported by top-tier investors including Index, A16Z, and Lightspeed, having successfully raised $56 million in funding. Recently, we secured a $36 million Series B investment from Index. You can explore Bloomberg's coverage of our recent achievements here and the memo from Index detailing their investment rationale.The RoleWe are seeking an outstanding individual to join our Strategy & Operations team to assist in building and scaling our go-to-market (GTM) engine, addressing the most crucial GTM, strategy, and operational projects within the organization, and driving our next phase of growth. As we experience hypergrowth, we require a dynamic, resourceful, and high-potential individual who can help us sustain our growth trajectory while transforming the GTM and operations engine into a scalable and high-velocity machine.Although this role encompasses a broad scope, we will customize the responsibilities to align with your unique strengths, enabling you to make the greatest impact and advance your career.

About EliseAIEliseAI is on a mission to transform vital sectors such as housing and healthcare. We believe that securing a place to live and accessing quality healthcare should be straightforward for everyone. By leveraging AI agents, we enhance existing workflows, boost efficiency, lower costs, and enrich the overall experience for users.Housing: Our platform streamlines the rental process, making it easier for tenants to tour apartments, sign leases, manage maintenance requests, and communicate effectively with property management—all from a single interface.Healthcare: We simplify the healthcare journey by facilitating appointment scheduling, streamlining intake forms, and enhancing communication between patients and providers, allowing everyone to prioritize health over paperwork.At EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a cohesive experience across essential services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz, which will help us accelerate our mission.About The RoleWe are seeking a Senior Associate for Strategy & Operations within our housing division. This role involves supporting high-impact projects that drive growth and scalability throughout the organization. Ideal candidates will thrive in uncertain environments, enjoy cross-department collaboration, and take ownership of results. You will collaborate closely with Sales, Product, Customer Success, and Engineering teams to tackle critical challenges—whether it’s enhancing our market approach, refining client onboarding processes, or developing internal systems that promote smarter operations.Key ResponsibilitiesLead strategic projects across the customer lifecycle, from enhancing sales performance and developing pricing strategies to optimizing implementation and post-sale support.Assess client workflows and usage metrics to uncover automation opportunities, promote deeper product adoption, and achieve better outcomes.Collaborate with Sales, Product, and Customer Success teams to refine our value proposition and delivery methods for customers.Create internal processes and playbooks to facilitate scaling across sales, onboarding, support, and customer expansion.Engage with leadership to...

About EliseAIAt EliseAI, we are revolutionizing critical industries such as housing and healthcare, striving to make essential services more accessible. Finding a place to live and obtaining quality healthcare should not be a struggle, yet many face challenges in securing both.Our innovative approach integrates AI agents seamlessly into current workflows, enhancing efficiency, reducing costs, and elevating the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with their property team, consolidating everything they need for their homes into one platform.Healthcare: We simplify appointment scheduling, intake forms, and facilitate communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. Recently, we celebrated securing a $250 million Series E round led by Andreessen Horowitz, propelling our mission forward.About The RoleWe are seeking a dynamic GTM Strategy & Operations Senior Associate to spearhead projects and deliver strategic insights that unlock growth. This role transcends traditional operations; we need an individual dedicated to understanding customer needs, driving value, and collaborating closely with sales, product, and leadership to scale successful initiatives. You will play a pivotal role in shaping our market positioning, sales strategies, and product delivery.This position is perfect for someone with a consulting or high-performing strategy background who is eager to take ownership of outcomes. You will have the opportunity to work quickly, engage across various functions, and make an impact on everything from sales strategies to customer growth and enterprise pricing.Key ResponsibilitiesAnalyze customer interactions, win/loss metrics, competitive landscape, and sales performance to identify winning strategies.Lead and implement initiatives aimed at enhancing sales velocity, conversion rates, and expansion results.Collaborate closely with Account Executives (AEs), Customer Success Managers (CSMs), and clients to improve value communication, demonstrate ROI, and differentiate from competitors.

About UsAt Farsight AI, we are dedicated to automating work, amplifying strategy, and achieving success. Our mission is to develop AI-driven workflow platforms specifically designed for high-performance financial institutions, including investment banking, private equity, wealth and asset management, and hedge funds.Our platform empowers teams to produce comprehensive, client-ready documents—such as slide decks, CIMs, financial models, and memos—while adhering to your firm's established best practices and maintaining your unique brand voice.With a focus on security, scalability, and precision, we operate under SOC-2 compliance and offer full end-to-end encryption, with deployment options ranging from customer-cloud to on-premise solutions.Role OverviewAs a Strategy & Operations Associate, you will serve as a vital link within Farsight, translating concepts into actionable plans across product development, engineering, customer success, and executive leadership.You will collaborate closely with engineers to design and develop innovative product lines. Furthermore, you will engage directly with clients—guiding them through onboarding and advanced workflow design—to ensure successful implementation and activation of our platform. Your insights will help define our platform’s trajectory, prioritize features, and operationalize strategic initiatives. This multifaceted role is ideal for someone who excels in dynamic environments and desires to influence the evolution of a pioneering company.Our office is located in the heart of Manhattan, New York City, with a hybrid work schedule of four in-office days per week, and remote Fridays.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries like housing and healthcare. We believe that everyone deserves access to a quality home and healthcare services, yet these are often challenging to secure. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate user experiences for all stakeholders.Housing: We streamline the process for renters, simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property management—bringing all the essential services into a singular, user-friendly platform.Healthcare: We facilitate easy appointment scheduling and form completion, empowering patients to engage with their healthcare providers and focus on their well-being rather than paperwork.EliseAI enables organizations to minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further this mission.About The RoleAs a Senior Associate on the New Verticals team, you will play a crucial role in identifying, incubating, launching, and scaling innovative products and market opportunities from inception to maturity. Your contributions will include strategic analysis, direct client engagement, project management support, and close collaboration with cross-functional teams. This position demands strong analytical capabilities, adaptability, and exceptional execution skills.Key ResponsibilitiesLaunching and Scaling New Verticals:Assist in the execution and scaling of new products by coordinating cross-functional teams (Product, Engineering, Go-To-Market, Operations, Customer Success), tracking milestones, and managing critical deliverables.Engage directly with clients to analyze their workflows and objectives to ensure successful product launches and user adoption.Monitor product performance metrics, customer feedback, and market trends to inform product feature development and go-to-market strategies.Contribute to the development of go-to-market strategies, encompassing segmentation, positioning, pricing, and launch planning.

Garner Health seeks a Senior Strategy & Operations Manager based in New York City. This position leads major projects aimed at improving how the company operates and delivers results. Role overview The Senior Strategy & Operations Manager partners with teams throughout Garner Health to identify areas for improvement and implement solutions that drive growth and efficiency. The work centers on both shaping strategy and ensuring strong execution across departments. Key responsibilities Lead strategic initiatives to enhance company operations Collaborate with cross-functional teams to identify and act on opportunities for improvement Develop and implement solutions that support organizational growth Location This role is based in New York City, New York.

Join via as the Principal of Strategy & Operations in our Global Operations team. In this pivotal role, you will be instrumental in driving strategic initiatives that enhance our operational efficiency and effectiveness. You will collaborate with cross-functional teams to develop and implement strategies that optimize our global operations, ensuring that we meet our business objectives and deliver exceptional value to our clients.

About Sailor HealthSailor Health is dedicated to addressing the mental health crisis that affects older adults. In the United States, this demographic faces the highest suicide rates among any age group, yet they receive the least amount of mental health care. By 2030, over 65 million seniors will comprise nearly a quarter of the U.S. population, presenting one of the most significant challenges in healthcare.Sailor is innovating a healthcare platform designed to support happier aging. Our services connect older adults with top-tier therapists and AI-assisted care agents, all covered by Medicare. Our AI-driven operating system facilitates smooth care coordination, immediate clinical insights, and streamlined insurance billing, allowing therapists to focus more on providing compassionate care.We are rapidly expanding and have partnered with Medicare to deliver affordable and high-quality psychotherapy to hundreds of patients. We take pride in the support of esteemed founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health.⭐ About the RoleLocation: New York City, in office, 5 days a week.We are seeking a Strategy & Operations Lead / Associate to join our core team at Sailor Health. This role offers a unique chance to collaborate with the founders in developing the essential framework for care delivery. You will be instrumental in shaping Sailor's growth across operations, clinical delivery, and product development. Your responsibilities will include designing workflows, managing complex cross-functional projects, and enhancing operational excellence at scale. If you are passionate about creating impactful solutions in a fast-paced environment, we want to hear from you. Your Key ResponsibilitiesScale care delivery 10x: Build and refine workflows to guarantee that every patient and therapist enjoys a 10/10 experience. You will lay the groundwork for enhancing clinical outcomes and ensuring that patients receive timely, consistent, and compassionate care.Own key operational metrics: Manage critical operational indicators such as retention, Net Promoter Score (NPS), and clinical outcomes.Launch our operations system: Establish Key Performance Indicators (KPIs) and reporting systems to monitor program adoption, retention, and overall impact.Collaborate on product roadmap: Partner with engineering and design teams to transform frontline insights into product features that enhance care coordination, therapist tools, and patient engagement.

Join our dynamic team at Concourse as a Strategy & Operations Specialist, where you will play a pivotal role in driving strategic initiatives and optimizing operational efficiency. You will collaborate with cross-functional teams to analyze business processes, identify improvement areas, and implement innovative solutions that align with our corporate goals.

Standard Bots is seeking a Strategy & Operations Manager based in New York City. This role centers on improving how the company operates and helping set the direction for future growth. Role overview The Strategy & Operations Manager works closely with teams across the company. The focus is on finding ways to make processes more efficient and supporting projects that move the business forward. What you will do Collaborate with colleagues from different departments to streamline operations Analyze current workflows to spot areas that could be improved Support new initiatives aimed at company growth Apply analytical thinking to develop and implement solutions Requirements Strong analytical skills Experience working with cross-functional teams Ability to identify and act on opportunities for process improvement

At Via, we are revolutionizing transportation globally through innovative technology. Our ambitious objectives range from enhancing individual commuting experiences to significantly reducing our collective environmental impact.As a Principal of Strategy & Operations, you will spearhead a variety of projects that have a direct influence on Via’s Vehicle Operations. This role involves crafting strategic initiatives, forging partnerships, overseeing comprehensive projects, and delivering results across several domains such as financial and operational analysis, process enhancement, and the development and launch of new products.Location: This position is based in New York City, with a requirement to be in the office three times a week.

Join phia as a Finance & Strategy Associate, where you will play a crucial role in supporting our financial planning and strategic initiatives. This position will involve analyzing financial data, preparing reports, and collaborating with cross-functional teams to drive business growth. If you are passionate about finance and strategy, and eager to make an impact in a dynamic environment, we want to hear from you!

About Alpaca HealthAt Alpaca Health, we empower clinicians to become entrepreneurs in the field of autism care. Our mission is to transition the power in healthcare from large, consolidated entities back to individual clinicians.We provide innovative AI-powered software, payer contracting, and comprehensive back-office infrastructure to help clinicians successfully launch and scale their own clinics. Our commitment is to tackle complex operational challenges that are crucial for families.We are rapidly expanding into new states and have raised over $14 million from prominent early-stage investors, including Core Innovation Capital, Adverb Ventures, and South Park Commons. Our growth trajectory is impressive, serving hundreds of patients while achieving a 30% month-over-month growth rate. Role: Strategy and Operations LeadWe are seeking a Strategy and Ops Lead who can navigate the complexities of insurance processes. In this role, you will transform disorganized insurance feedback into streamlined processes and scalable systems, bridging operations and product to leverage technology for standardizing workflows and enhancing execution reliability.Ideal candidates will be detail-oriented, finding intrigue in unusual edge cases rather than being deterred by them.What You’ll DoManage Prior Authorization OperationsOversee daily workflows for prior authorizations across various providers and payers, partnering with them to resolve issues and ensure timely submissions and approvals.Enhance the Prior Authorization SystemCollect and analyze provider feedback to pinpoint process failures, translating insights into product and workflow enhancements that boost approval rates and processing speed.Standardize Payer RequirementsDevelop and maintain an organized repository for payer-specific documentation requirements, continuously refining standards to minimize denials and rework.Oversee Reassessments and Authorization TimelinesMonitor authorization periods and reassessment deadlines for patients, ensuring proactive renewals to avoid gaps in care and revenue loss.Research Complex Payer PathwaysExplore and operationalize single case agreements and out-of-network billing strategies, crafting playbooks for unique cases and non-standard payer situations.