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Business Operations Lead for Mail at Superhuman | San Francisco

Superhuman Inc.Hub - San Francisco
Hybrid Full-time $211K/yr - $360K/yr

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Experience Level

Experience

Qualifications

Strong problem-solving skills and the ability to work collaboratively across teams. Experience in operational management, particularly within a technology or SaaS environment. Proficiency in leveraging AI tools to drive business efficiency. Exceptional communication skills, both verbal and written. Ability to analyze complex data sets and translate them into strategic insights.

About the job

As a valued member of the Superhuman team, you will be required to work from our San Francisco Bay Area hub, collaborating in person three days each week.

About Superhuman

Superhuman, enhanced by Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within everyone. Our suite of apps and intelligent agents integrates seamlessly with over a million applications and websites, offering tools like Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, our proactive AI assistant that understands context and offers automatic help. Established in 2009, Superhuman empowers more than 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally, enabling them to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our values here.

Your Role

You will serve as the operational backbone of Superhuman's Mail division, turning strategic objectives into actionable plans, accelerating decision-making processes, and ensuring the successful implementation of our most impactful initiatives. As a trusted collaborator with the Executive Team, your role will involve fostering alignment, integrating AI efficiencies into our operations, and maintaining peak organizational performance. This position is located in our San Francisco hub and necessitates in-office attendance three times per week.

Your Responsibilities

Manage the Mail Operating System to enhance efficiency and clarity

  • Oversee and refine the business unit's operational rhythm (OKRs, business reviews, offsites, weekly forums) to ensure maximum focus and execution speed.

  • Develop systems to provide leadership with real-time insights into business performance (dashboards, scorecards, planning frameworks).

  • Integrate AI into essential workflows — testing and scaling tools that enhance productivity, improve decision-making quality, and minimize manual tasks.

  • Transform data and insights into actionable recommendations that facilitate quicker, higher-quality decisions.

Facilitate cross-functional collaboration and execution to guarantee successful project delivery

  • Lead critical cross-functional initiatives as Project Management Officer (PMO) — from scope definition through delivery.

About Superhuman Inc.

Superhuman, in collaboration with Grammarly, is dedicated to transforming productivity through advanced AI solutions. Our innovative platform enables individuals and organizations to achieve their full potential by streamlining workflows and enhancing decision-making processes.

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