Business Operations Lead at Rowspace | San Francisco

Who We Are:At DOSS, we are pioneering the future of automation with our AI-native ERP system. Our mission is to transform legacy software, leveraging over 50 years of industry insight to enhance the efficiency of supply chain, operations, and finance sectors. As we rapidly expand, this is a remarkable chance to join a dynamic team and make a meaningful impact for both DOSS and our clients!Position Overview:The Customer Product Operations team serves as the backbone of DOSS, ensuring our clients' success. This pivotal role merges product development, data analysis, operational strategy, implementation, and client collaboration. You will oversee the entire post-sales product operations and implementation process.Discovery: Collaborate with cross-functional client leadership to evaluate their operational and financial workflows (including the flow of goods, information, and funds) and identify requirements.Product Design: Develop data models, workflows, and integration strategies.Build/Configure: Customize solutions on the DOSS/ERP platform.User Acceptance Testing (UAT) and Go-live: Ensure smooth transitions for clients.As a Customer Product Operations Lead, you will spearhead our efforts to penetrate the upper mid-market and enterprise segments. Your responsibilities will include:Overseeing the end-to-end ERP lifecycle process and ensuring success for 1-2 of our major clients.Mentoring and leading a team of associates.Developing new product capabilities and solutions within the DOSS ERP platform.While prior ERP or industry experience is advantageous, it is not mandatory. Our diverse team brings together a blend of business and technical expertise. We prioritize:A strong ownership and accountability mindset.A commitment to customer satisfaction, including effective client and stakeholder management.A keen interest in operational and technical details.Business acumen to discuss value drivers at a strategic level.A passion for rapid learning and adaptation.

DOSS builds an Operations Cloud platform for physical product businesses, supporting real-time management of goods, finances, and data. The system covers procurement, inventory, orders, fulfillment, and finance, replacing spreadsheets and legacy ERP tools. With its Adaptive Resource Platform and integrated data model, DOSS enables clients to deploy quickly, automate processes, and adapt as their needs change, without major re-implementations. The company recently secured $55M in Series B funding, led by Madrona and Premji Invest, with support from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC. More information is available in the official announcement. Role overview The Associate PMO joins the Customer Product Operations team in San Francisco, playing a key role in client success at DOSS. This position combines product management, data analysis, operational execution, implementation, and client relationship management. The Associate PMO manages the full post-sales product operations and implementation lifecycle for assigned clients, typically handling one or two clients at a time. In this role, there is also the opportunity to help shape new product features and solutions within the DOSS ERP platform. Strong ownership and the ability to balance several priorities are important for success. Key responsibilities Discovery: Collaborate with client leadership to understand their operational and financial processes, including how goods, information, and funds move through their business. Product design: Develop data models, workflows, and integrations tailored to each client’s needs. Build/configure: Customize and set up solutions within the DOSS/ERP platform. User acceptance testing and go-live: Oversee UAT and ensure a smooth client deployment. What we look for Proactive ownership and accountability Customer-focused approach and stakeholder management skills Curiosity about operational and technical details Business sense to discuss value drivers with clients Flexibility and eagerness to learn Previous ERP or industry experience is helpful but not required. The team values candidates with a mix of business and technical backgrounds. Location San Francisco

At DOSS, we are revolutionizing enterprise resource planning with our cutting-edge AI-native ERP solution, aimed at transforming automation for the next generation. Our dedicated team has reimagined five decades of legacy software to significantly enhance the efficiency of supply chain, operations, and finance sectors. As we experience rapid growth, this is an exciting opportunity to make a meaningful impact within DOSS and for our clients!Position OverviewThe Customer Product Operations team serves as the heartbeat of DOSS, ensuring our clients' success. This pivotal role exists at the crossroad of product development, data analytics, operational execution, implementation, and client collaboration. Our team oversees the entire post-sales product operations and implementation lifecycle:Discovery: Collaborating with cross-functional client leadership to evaluate their operational and financial workflows (the flow of goods, information, and funds) and requirements.Product Design: Developing data models, workflows, and integrations.Build/Configure on the DOSS ERP platform.User Acceptance Testing (UAT) and Go-live support.The Customer Product Operations Associate will assist in our expansion into upper mid-market and enterprise clients, taking on diverse responsibilities:Facilitate the end-to-end ERP lifecycle process and ensure success for 1-2 of our largest clients.Develop new product capabilities and solutions within the DOSS ERP platform.Contribute to the establishment of best practices and process enhancements across our team.While prior ERP or industry experience is advantageous, it is not mandatory. Our current team comprises individuals with diverse business and technical backgrounds. What we cherish most are:A strong sense of ownership and accountability.A passion for customer success, including effective client and stakeholder management.An enthusiasm for operational and technical intricacies.Business acumen to understand and articulate value drivers.A genuine eagerness to learn and adapt quickly.Key Responsibilities:Manage the end-to-end post-sales customer lifecycle from discovery to implementation and go-live, ensuring clients achieve maximum value from DOSS.Conduct comprehensive cross-functional analyses within the customer organization to map business processes.

DOSS builds an AI-driven Operations Cloud that helps physical product companies manage goods, finances, and data in real time. The platform connects procurement, inventory, orders, fulfillment, and finance, aiming to replace spreadsheets and legacy ERP systems with a more flexible and rapid solution. Backed by a recent $55 million Series B round, DOSS partners with businesses seeking to improve operational efficiency. Role overview The Strategic Portfolio Manager joins the PMO team, working at the intersection of product development, data management, operations, implementation, and client relations. This is a player-coach position, responsible for leading a small team of PMO professionals while directly contributing to daily project execution. What you will do Oversee a portfolio of complex, high-value client engagements from post-sale through deployment. Guide your team through each phase of the client journey, including: Discovery: Work with client leaders to assess operational and financial workflows. Product Design: Shape data models, workflows, and integrations tailored to each client. Build/Configure: Implement solutions on the DOSS/ERP platform. User Acceptance Testing (UAT) and Go-live: Ensure smooth deployment and transition for clients. Maintain high standards of quality and efficiency across your team’s work. Development philosophy DOSS operates with a strong emphasis on coaching and performance management, similar to a high-performing sports team. The company uses a streamlined review process (DIPS) every six months to evaluate performance and identify opportunities for promotion and compensation growth. The focus is on accelerating career development for each team member.

Who We AreAt doss, we are pioneering the next generation of data management with our innovative AI-driven schema layer, designed specifically for physical-goods companies. Our platform acts as the 'Terraform for operators,' enabling businesses to adapt their systems of record swiftly in response to changes in their operations.Imagine leveraging AI foundation models for seamless schema migrations, achieving real-time observability across operational and financial data, and utilizing sophisticated git versioning for both schema and data modifications, all while composing workflows akin to infrastructure code.Your RoleDesign and develop the foundational EAV data model and schema-as-code platform that underpins every customer instance, ensuring a perfect balance between flexibility and transactional integrity.Construct a Git-style version control and migration engine capable of executing complex schema and data changes on live production environments for enterprise clients.Create AI-enhanced tooling that leverages foundation models to propose, validate, and implement new customer schemas and workflow definitions.Scale our white-labeled data warehouse (similar to BigQuery or Snowflake) to handle high-volume, low-latency analytics and automation tasks.Develop Terraform-like declarative APIs and SDKs to allow operations teams to manage business processes as code while ensuring security, tenancy, and performance.Provide end-to-end observability and searchable insights across supply chain, finance, and operational data, highlighting business logic in user-friendly language through AI-native search capabilities.Implement Enterprise guardrails within a composable system to preemptively identify anomalies or risky patterns.Foster a collaborative engineering culture, working closely with product and design teams to transform traditional back-office challenges into elegant, resilient systems that operators admire.Your SkillsProficiency in building large-scale ETL processes using databases such as Postgres, Elasticsearch, DuckDB, Memgraph (Graph DB), etc.Experience utilizing cloud services for the development and deployment of reliable web applications.Ability to work with abstractions to create scalable and complex graph-based architectures.About YouTeam-oriented: You bring enthusiasm, openness, and inquisitiveness to the team every day.Innovative thinker: You thrive on developing creative solutions to complex problems.Detail-oriented: You possess a keen eye for detail and a passion for delivering high-quality work.

Join doss as the Head of Engineering, where you will lead a talented team of engineers dedicated to building innovative solutions. In this pivotal role, you will oversee the engineering department's strategic direction and ensure the successful execution of engineering projects. You will collaborate with cross-functional teams to drive technology initiatives and enhance operational efficiency.

About UsAt doss, we are pioneering the future of operational efficiency with our innovative platform, often referred to as the “Terraform for operators.” We are developing an AI-driven schema layer that powers a customizable data warehouse, enabling physical-goods companies to rapidly adapt their record systems in alignment with the evolving pace of their business operations.Imagine leveraging AI foundation models for seamless schema migrations, achieving real-time observability across operational and financial data, managing complex git versioning for schema and data changes, and creating workflows that are as flexible as infrastructure code.Your RoleCollaborate closely with design teams and fellow engineers to rapidly develop intuitive and lightning-fast web experiences.Play a crucial role in shaping the technical roadmap by prioritizing features that enhance customer-facing experiences.Develop adaptable infrastructure and components that can scale in a composable software environment, similar to tools like Retool, Airtable, Zapier, and Figma.Design a versatile entity-attribute-value (EAV) data model and schema-as-code platform that supports customer instances while ensuring transactional integrity.Your SkillsAbility to initiate and execute projects in ambiguous environments, transitioning from zero to one.Proficient in Typescript, React, NextJS, and Tailwind CSS.Familiarity with GraphQL, Postgres, ORMs, and Node (Express).Comfortable utilizing internal APIs to construct complex front-end interfaces and components.Knowledge of various databases including Postgres, Elasticsearch, DuckDB, and Memgraph.Who You AreTeam Player: You foster positivity, openness, and curiosity within the team.Growth Mindset: You view every challenge as an opportunity to learn and enhance yourself, your team, and the organization.Craftsmanship: You take pride in delivering high-quality work.Customer-Centric: You prioritize the customer experience and aim to create delightful products.Pragmatic: You make informed decisions based on circumstances rather than strict theories.Low Ego: You thrive in collaborative settings where team support is paramount.

About the RoleDoss is seeking a dynamic Revenue Operations Lead to take charge of the strategy, processes, and systems that fuel our go-to-market initiatives. As our inaugural RevOps hire, you will be an integral member of the Business Operations team, reporting directly to the Head of Business Operations.This role is pivotal, situated at the crossroads of strategy and execution. You will collaborate closely with our go-to-market leadership to refine our customer acquisition, retention, and expansion strategies. We’re searching for someone who offers strong insights into effective revenue operations, capable of establishing policies, ensuring cross-functional alignment, and navigating decision-making in times of uncertainty.The ideal candidate has firsthand experience with successful go-to-market strategies. Having worked in a high-growth environment, you are well-versed in the dynamics of a top-performing revenue organization, and you are eager to construct one from the ground up. You possess clear perspectives on lead scoring, pipeline stages, territory design, and engagement rules, and you are comfortable advocating for data-driven decisions, even in discussions with senior leadership.Growth TrajectoryThis role is designed for growth into a leadership position. We anticipate that the right individual will evolve into the Head of Revenue Operations, expanding the function and team as Doss scales. This future position will encompass:Building and leading a RevOps team, with specialized expertise in GTM systemsOverseeing the entire RevOps function with a direct impact on corporate strategyDefining what exemplary, AI-driven revenue operations should look likeWhat You'll OwnRevenue Strategy & GTM PolicyAct as a strategic advisor to leadership across Sales, Partnerships, and Marketing, managing the operational guidelines that govern our GTM effortsCollaborate on critical decisions: lead scoring frameworks, MQL-to-SQL transitions, account segmentation, territorial rules, and engagement protocolsFacilitate alignment across Sales, Marketing, Partnerships, and Post-Sales, ensuring all teams utilize a cohesive playbookLead strategic initiatives including segmentation, ideal customer profile expansion, pricing strategies, capacity planning, and compensation frameworksManage revenue planning processes: develop and maintain comprehensive financial models, execute accurate forecasting, conduct pipeline analysis, and track performance metrics that management relies on

DOSS builds an AI-native Operations Cloud for businesses handling physical products, aiming to replace spreadsheets and rigid ERP systems with a more adaptive solution. The company’s platform helps organizations manage goods, finances, and data in real time, making it easier to automate workflows and adapt as needs change. DOSS recently raised $55M in Series B funding, backed by leading investors, and serves operators seeking agility and precision in their operations. Role overview The Lead Project Management Officer (PMO) leads the PMO team at DOSS and plays a central part in ensuring client success. This position connects product, data, operations, implementation, and customer relationship management. The Lead PMO oversees the entire post-sales product operations and implementation process, supporting clients from initial engagement through to go-live. What you will do Collaborate with client leadership to understand operational and financial workflows, including the movement of goods, information, and money. Design product data models, workflows, and system integrations tailored to client needs. Configure and build solutions on the DOSS ERP platform. Lead User Acceptance Testing (UAT) and manage the go-live phase for client implementations. Guide the end-to-end ERP lifecycle for upper mid-market and enterprise clients, ensuring their success. Contribute to the development of new product features and solutions within the DOSS ERP environment. Advance best practices and drive process improvements within the PMO team. Requirements Strong sense of ownership and accountability in project delivery. Commitment to excellent customer service, with effective client and stakeholder management skills. Interest in both operational and technical details. ERP or industry experience is helpful but not required. Team members come from a range of business and technical backgrounds.

About the RoleAs an Associate Account Executive (AAE) at Doss, you will play a pivotal role in our go-to-market (GTM) strategy. You will explore innovative messaging, penetrate up-market accounts, and contribute to the development of our sales playbook. Your efforts will directly influence our sales pipeline and revenue targets. The AAE team is integral to our growth initiatives, offering you the chance to make an immediate impact and transition into a closing role within a defined timeline.This position is primarily sales-focused, requiring you to dedicate most of your time to prospecting and selling. As a sales-led growth organization, our success hinges on your ability to effectively SELL our product. Importantly, no prior sales experience is required; we will provide comprehensive training to equip you for success.Please note: This is a full-time (40 hrs/week) in-person position at our SoMa office.

Position OverviewJoin Doss as a Technical Recruiter, where you'll play a pivotal role in sourcing, attracting, and hiring exceptional engineering and technical talent to propel our innovative product development. Collaborating closely with our CTO, Head of Engineering, and Product leadership, you'll be instrumental in assembling high-performing teams across Engineering, Product, Data, and Design.This position is perfect for an individual who excels in dynamic environments, enjoys building processes from the ground up, and possesses a proven history of successfully recruiting for early-stage technical teams.

DOSS builds an AI-driven Operations Cloud for physical product businesses, helping teams manage procurement, inventory, orders, fulfillment, and finance in real time. The platform aims to replace spreadsheets and cumbersome ERP systems, offering rapid deployment and adaptability as companies scale. DOSS recently raised $55M in Series B funding, backed by leading investors, and supports fast-growing businesses seeking reliable operational efficiency. Role overview The Senior Project Management Officer (PMO) at DOSS plays a central role in guiding product operations and implementation after the sale. This position connects product development, data analysis, operations, implementation, and client partnership, ensuring that solutions meet real-world needs and deliver value to customers. What you will do Work with cross-functional client leaders to analyze operational and financial workflows and requirements during the discovery phase. Design data models, workflows, and integrations tailored to client needs. Configure and build solutions on the DOSS/ERP platform. Oversee user acceptance testing and support successful go-live deployments. Manage the full ERP lifecycle for 1-2 major clients, focusing on upper mid-market and enterprise accounts. Help develop new product capabilities and solutions within the DOSS ERP platform. Contribute to best practices and process improvements across the PMO team. Requirements Strong sense of ownership and accountability. Commitment to customer satisfaction and stakeholder management. Interest in both operational and technical details. Collaborative and proactive problem-solving approach. ERP experience is helpful but not required; backgrounds in business or technology are welcome.

At Blueground, we aim to create a sense of belonging for our guests, no matter where they choose to reside. Our mission is to provide the peace of mind, flexibility, and confidence necessary for our guests to embark on life's adventures.Since our inception in 2013, we have experienced significant growth, having successfully secured over $258 million in funding. Currently, we host guests in more than 50,000 homes across 46 cities worldwide, with ambitious plans to reach 100,000 homes in 100 cities by 2025. Our vision is embodied through our collaborative and inclusive workplace culture that nurtures opportunity for our diverse team of over 1,000 members across 17 countries.We empower our employees with the choice of how they work, whether that be full-time in one of our offices, fully remote, or within a hybrid model.Our core principles guide our operations:Guest-Centric Approach: Every decision is made with our guests in mind, inspiring us to craft exceptional experiences.Agility: We maintain a fast-paced environment, continuously innovating to stay ahead.Transparency: We foster trust through open communication at all levels.Adaptability: We embrace change, enabling us to thrive amid challenges.Ownership: We take pride in our work, ensuring excellence and impactful outcomes in every task.We are seeking an Operations Lead to join our dynamic team in San Francisco, CA. The ideal candidate will possess a keen eye for detail, a proactive attitude, and the ability to manage general maintenance tasks to keep our properties in pristine condition for our guests. This role will primarily involve supporting our Operations Team in preparing new units, ensuring existing units are guest-ready, and addressing any issues or emergencies that may arise, including guest lockouts, furniture replacements, and keeping Operations Managers informed of necessary repairs.Key Responsibilities:Collaborate with Operations Managers to ensure all properties are fully equipped and ready for guest arrivals.Act as the operational frontline for Blueground, ensuring new properties meet our standards while managing maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting.Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment meets our high standards.

Join Plaid, a pioneering force in open finance, where our Product team is dedicated to building robust systems that empower millions of developers and businesses. We define our development strategies, guide their execution, and ensure excellence in delivery. This founding role in Product Operations will directly report to the Head of Business Operations, who is accountable to Plaid’s visionary founder and CEO. As we evolve into a multi-product organization, we are committed to enhancing our Product operations by clarifying priorities, ensuring consistent execution, and delivering superior quality in our product work.As our inaugural Product Operations Lead, you will be responsible for establishing and managing the operational framework for the Product organization. Collaborating closely with teams across Product, Engineering, Design, and Product Marketing, you will develop the systems, processes, and standards that enable teams to consistently execute high-quality work. Your hands-on approach and ability to operate from first principles will be essential in defining a long-term strategy for your area of expertise.

About BlacksmithAt Blacksmith, we revolutionize the way companies handle CI workloads. Our innovative products significantly enhance the speed and cost-effectiveness of GitHub Actions by leveraging our own global fleet of bare-metal machines, rather than relying on traditional cloud VMs.In just two years, we've achieved remarkable success, orchestrating tens of millions of Firecracker VMs monthly for over 1,200 companies and reaching an ARR of approximately $10M.Our infrastructure consists of thousands of bare-metal machines across various regions, efficiently scheduling over 30,000 vCPUs concurrently, while managing a petabyte-scale Ceph cluster in-house.Backed by $13.5M in funding from esteemed investors like Google Ventures, we pride ourselves on building a compact yet exceptional team.Our founding team boasts deep expertise in systems engineering and scalability, having previously developed search and ad infrastructure at Faire and managed large-scale distributed systems at Cockroach Labs.We are now expanding our CI infrastructure into a comprehensive platform, focusing on running agent sandboxes at scale and developing our own background coding agent.

As a rapidly growing fintech company, Prelim is experiencing an unprecedented annual growth rate of 2-3x. Our innovative platform facilitates seamless account opening and onboarding for banks nationwide. At this pivotal moment in our journey, we recognize that the informal systems that have served us thus far will not suffice for our ambitious future.Currently, the responsibility for project coordination, tracking, and maintaining our operational efficiency predominantly falls on our engineers, designers, and product leads. This arrangement is not sustainable as we scale.In the role of our inaugural Business Operations Lead, you will have the unique opportunity to establish our operational framework from the ground up. With no pre-existing playbook or team, you will define priorities, create scalable processes, and ensure that nothing is overlooked as we continue to expand rapidly.If you are eager to influence the scaling of a fintech startup and make a significant impact, we want to hear from you!

Role overview The Creative Brand Designer at doss will help shape the company’s visual identity and brand storytelling. Based in San Francisco, this position works with teams across departments to develop design solutions that connect with the intended audience and support marketing efforts. What you will do Develop and refine visual assets that represent the doss brand Work with teams from different parts of the company to ensure design aligns with overall objectives Create visuals for marketing campaigns and other brand initiatives Support brand storytelling by producing consistent, thoughtful design work

At Judgment Labs, we're revolutionizing the landscape of Agent Behavior Monitoring (ABM). Unlike traditional observability that merely tracks exceptions and latency, our innovative ABM technology identifies behavioral anomalies such as instruction drifts and loss of context retrieval in large-scale production environments.Our platform is relied upon by countless teams developing autonomous agents who need insights into their systems' performance after deployment. Rather than just reacting to incidents, our users analyze patterns across conversations and workflows, link regressions to specific interaction types, and identify failure points in their operational context.We have successfully raised over $30 million in funding within the last five months, backed by renowned investors like Lightspeed, SV Angel, Valor Equity Partners, and several industry leaders.

About depthfirstAt depthfirst, we are passionate about harnessing the power of software as the backbone of modern civilization. However, inherent vulnerabilities pose significant risks to its integrity and security. Our mission is to fortify software systems worldwide.We are pioneering intelligence-driven solutions to identify and mitigate critical software vulnerabilities. Our focus is on developing and scaling AI security agents capable of discovering zero-day vulnerabilities within extensive customer codebases and widely-used open-source software.Our leadership team comprises seasoned experts in data, infrastructure, security, and AI, featuring talent from renowned organizations such as DeepMind, Databricks, Square, and Faire. We invite motivated and thoughtful individuals to join us at the exciting crossroads of AI, security, and infrastructure.About This RoleAs a Business Operations Lead, your role will be pivotal in our strategic scaling during this exhilarating growth phase at depthfirst. This position is ideal for someone eager to learn, who thrives in a fast-paced environment, and enjoys juggling diverse tasks ranging from data analysis to operational execution and cross-functional collaboration.You will engage with various workstreams within Finance and Operations, taking ownership of initiatives that are vital for maintaining our efficiency in a rapidly evolving company. No task is too big or small, and this role offers substantial opportunities for professional growth as we expand.Your enthusiasm for this role stems from the fact that you will...Assist in analyzing key business drivers by extracting data, constructing models, and identifying successes and areas for improvement.Lead cross-functional projects encompassing GTM, product development, engineering, and more, ensuring progress and preventing any oversights.Steer operational initiatives that require a structured and accountable leadership approach, including vendor management, compliance workstreams, and process documentation.Serve as a crucial connector among teams, facilitating follow-ups, coordination, and resolution of obstacles.Take a hands-on approach to meet business needs, demonstrating comfort in both data analysis and practical operational tasks.