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Business Operations Lead at Relay | London

RelayLondon - On-site
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications:Proven experience in operational roles within fast-paced environments. Strong analytical skills and the ability to synthesize complex information. Excellent communication and stakeholder management skills. Ability to manage ambiguity and drive projects to completion. Experience with data analysis tools and methodologies.

About the job

Relay is at the forefront of transforming the logistics landscape in the digital age. With a remarkable backing of $35M from Europe's largest logistics Series A funding, led by pioneering investors like Plural, which boasts a diverse portfolio from fusion energy to space exploration, Relay is rapidly scaling, outpacing over 99.98% of venture-backed startups. We are curating an exceptionally talented team, setting a new standard within the logistics sector.

Our Mission at Relay is to eliminate barriers to commerce. The current high delivery expenses serve as an invisible burden on e-commerce, influencing what products can be sold online and restricting participation. We aspire to create a future where goods flow freely among individuals, ensuring that the online shopping experience is effortless and accessible for all.

Join Our Team
• A dynamic team of ~110 individuals, with over half specializing in engineering, product development, and data analysis.
• Over 45 advanced degrees in fields such as computer science, mathematics, and operations research.
• We handle thousands of data points for each parcel, employing rigorous analysis and predictive modeling.
• An intellectually stimulating environment characterized by first-principles thinking, rapid feedback loops, and constant experimentation.

The Opportunity

We are seeking a Business Operations Lead—a proactive individual contributor role tailored for a hands-on operator. Reporting directly to Relay’s executive leadership, you will own high-context, cross-functional initiatives; enhance operational clarity and drive momentum; and facilitate critical decisions that may otherwise stagnate.

This role emphasizes governance, reporting, and cross-team coordination, but it is fundamentally an operational position—distinct from project management. Your success will be gauged by practical execution and measurable outcomes, rather than plans, rituals, or status updates.

As the Business Operations Lead at Relay, your responsibilities will include:

  • Leading complex, cross-functional initiatives that span Delivery Squads, Commercial, Finance, and Operations. You will engage in cross-functional projects, consolidate information, and drive execution to completion.

  • Serving as the initial point of contact for urgent, high-stakes Commercial or partner inquiries, performing root-cause analysis and delivering clear recommendations and trade-offs.

  • Facilitating clarity in decision-making across the organization, ensuring that changes in tools and dashboards are well communicated and understood.

About Relay

Relay is revolutionizing logistics in the online era. Our innovative approach aims to make e-commerce more efficient and accessible, ensuring that consumers can enjoy a seamless shopping experience.

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