Business Operations Lead at Blacksmith | San Francisco

About DecagonDecagon stands at the forefront of conversational AI technology, enabling brands to create exceptional customer experiences. Our platform empowers industry leaders such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI-driven agents that facilitate personalized interactions across various channels including voice, chat, email, and SMS.Our vision is to revolutionize customer experiences, transforming traditional support interactions into quick resolutions and meaningful conversations. We are proud to be supported by renowned investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, who share our ambitious goals.As an in-office company, we foster a culture driven by excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our collaborative efforts and growth.About the Role:Decagon is on the lookout for a dynamic Pricing Operations Lead to bridge the gap between Sales, Finance, and Strategy. As the inaugural pricing specialist, you will collaborate closely with the Business Operations team to sculpt this function from the ground up.In this pivotal role, your primary objective will be to enhance and streamline our enterprise go-to-market strategy, partnering with account executives to formulate and present compelling deals. Your initiatives will encompass developing pricing and packaging strategies, establishing internal deal and pricing processes, and engaging in proposal creation and negotiation.This is an exciting opportunity that merges strategic insight with high-impact execution. We seek motivated problem solvers who excel in analytical thinking and possess exceptional relationship-building skills.Key Responsibilities:Lead the end-to-end deal structuring for enterprise opportunities, collaborating directly with account executives to craft proposals and successfully close deals.Develop and refine Decagon's pricing and packaging strategies.Establish and scale internal deal desk processes as our company grows.Collect and analyze pricing and deal data to inform company strategy.Work cross-functionally with Finance and Legal to ensure alignment on deal economics and contract terms.

Join Decagon as a Security Engineer where you will play a crucial role in safeguarding our systems and data. You will collaborate with cross-functional teams to identify vulnerabilities, implement security measures, and ensure compliance with industry standards. This is an exciting opportunity to work in a dynamic environment and contribute to the security posture of our organization.

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to create unparalleled concierge customer experiences.Our innovative technology empowers leading enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to harness AI agents that facilitate personalized and highly engaging interactions across various channels, including voice, chat, email, and SMS.We envision a future where customer experience transcends traditional support methods, offering quicker solutions, enriched dialogues, and more profound connections. Backed by elite investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to this vision.At Decagon, we thrive in an office environment that champions collaboration, excellence, and rapid progress. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our team dynamics and growth.About the RoleIn your role as a Senior Data Scientist at Decagon, you will apply rigorous technical expertise to analyze, test, and leverage data across our business operations. You will design experiments, utilize advanced statistical techniques, and construct scalable analytical frameworks to directly influence product strategy and enhance corporate performance.You will collaborate with Engineering and Product teams to implement robust measurement practices, promote data-driven decision-making, and derive insights that will guide Decagon’s future direction. This position requires a blend of analytical excellence and product insight, with the capacity to impact decisions at the highest organizational levels.In this role, you willDevelop and manage foundational datasets and metrics that reflect usage, performance, and efficiency across Decagon's AI platform.Enhance and expand Decagon’s data models, metrics, and dashboards to ensure coherent and scalable reporting across various teams.Collaborate closely with Engineering to inform strategy using data—identifying potential bottlenecks and scaling challenges before they escalate.Partner with Product and Engineering teams to integrate experimentation and measurement best practices into product development processes.Continuously refine Decagon’s data stack, ensuring efficient models, pipelines, and tools that enable self-service analytics across the organization.

About DecagonDecagon is a pioneering conversational AI platform dedicated to enabling every brand to deliver unparalleled concierge customer experiences.Our innovative technology empowers industry-leading enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and deeply engaging interactions across voice, chat, email, SMS, and numerous other channels.We are committed to redefining customer experiences, moving from traditional support tickets and hold music to quicker resolutions, richer conversations, and stronger relationships. Our vision is supported by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, Index Ventures, and others who share our aspirations.As an in-office company, we thrive on a shared commitment to excellence and speed. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our teamwork and growth.About the RoleWe are seeking a seasoned Commercial Counsel to join Decagon and play a crucial role in establishing the legal framework for our rapidly expanding AI enterprise. As a vital early addition to our team, you will collaborate with legal professionals who are trusted partners to various departments including Sales, Security, Product, and Leadership. Your contributions will range from negotiating intricate enterprise SaaS agreements to optimizing contract operations, thus significantly enhancing revenue, safeguarding the business, and developing scalable legal infrastructure from the ground up.In this role, you will:Participate in reviewing and negotiating commercial agreements, collaborating across departments to balance legal risks with business outcomes, while tailoring your advice according to the context and stage of each deal.Cultivate strong relationships within the company, serving as a solutions-oriented partner to provide guidance to sales teams grounded in our technology, market standards, and your expertise.Define excellence within a legal team in a fast-paced startup environment—establishing working norms and processes to deliver top-tier service.Design, update, and enforce policies and controls governing Decagon’s contracting processes.Evolve with the team as Decagon grows, remaining open to embracing new challenges beyond the scope of Commercial legal when appropriate.

As a Senior Product Manager at Decagon, you will play a pivotal role in shaping the future of our products. You will collaborate with cross-functional teams to define product vision, strategy, and roadmap, ensuring alignment with business objectives and customer needs. This position requires strong analytical skills, a passion for technology, and the ability to drive innovative solutions in a fast-paced environment.

Join Decagon as a Senior Manager of Marketing Operations and lead our marketing team to new heights! In this pivotal role, you will oversee the development and execution of marketing strategies, manage cross-functional teams, and analyze performance metrics to optimize our marketing efforts. You will collaborate closely with product development and sales teams to ensure alignment and drive growth. Your leadership skills will help foster a culture of innovation and excellence within the marketing department.

At Blueground, we aim to create a sense of belonging for our guests, no matter where they choose to reside. Our mission is to provide the peace of mind, flexibility, and confidence necessary for our guests to embark on life's adventures.Since our inception in 2013, we have experienced significant growth, having successfully secured over $258 million in funding. Currently, we host guests in more than 50,000 homes across 46 cities worldwide, with ambitious plans to reach 100,000 homes in 100 cities by 2025. Our vision is embodied through our collaborative and inclusive workplace culture that nurtures opportunity for our diverse team of over 1,000 members across 17 countries.We empower our employees with the choice of how they work, whether that be full-time in one of our offices, fully remote, or within a hybrid model.Our core principles guide our operations:Guest-Centric Approach: Every decision is made with our guests in mind, inspiring us to craft exceptional experiences.Agility: We maintain a fast-paced environment, continuously innovating to stay ahead.Transparency: We foster trust through open communication at all levels.Adaptability: We embrace change, enabling us to thrive amid challenges.Ownership: We take pride in our work, ensuring excellence and impactful outcomes in every task.We are seeking an Operations Lead to join our dynamic team in San Francisco, CA. The ideal candidate will possess a keen eye for detail, a proactive attitude, and the ability to manage general maintenance tasks to keep our properties in pristine condition for our guests. This role will primarily involve supporting our Operations Team in preparing new units, ensuring existing units are guest-ready, and addressing any issues or emergencies that may arise, including guest lockouts, furniture replacements, and keeping Operations Managers informed of necessary repairs.Key Responsibilities:Collaborate with Operations Managers to ensure all properties are fully equipped and ready for guest arrivals.Act as the operational frontline for Blueground, ensuring new properties meet our standards while managing maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting.Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment meets our high standards.

Join Plaid, a pioneering force in open finance, where our Product team is dedicated to building robust systems that empower millions of developers and businesses. We define our development strategies, guide their execution, and ensure excellence in delivery. This founding role in Product Operations will directly report to the Head of Business Operations, who is accountable to Plaid’s visionary founder and CEO. As we evolve into a multi-product organization, we are committed to enhancing our Product operations by clarifying priorities, ensuring consistent execution, and delivering superior quality in our product work.As our inaugural Product Operations Lead, you will be responsible for establishing and managing the operational framework for the Product organization. Collaborating closely with teams across Product, Engineering, Design, and Product Marketing, you will develop the systems, processes, and standards that enable teams to consistently execute high-quality work. Your hands-on approach and ability to operate from first principles will be essential in defining a long-term strategy for your area of expertise.

About UsAt Sierra, we're on a mission to revolutionize customer experiences through cutting-edge AI technology. Headquartered in the vibrant city of San Francisco, we also have expanding offices in Atlanta, New York, London, France, Singapore, and Japan.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—are the bedrock of our culture. We strive to embody these principles in every aspect of our work.Our visionary co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from their illustrious careers at companies like Salesforce, Google, and Facebook, ensuring that Sierra is at the forefront of innovation.Your Role:We are seeking a dynamic Pricing Strategy and Operations Specialist to enhance our pricing team. In this role, you will collaborate closely with sales to craft compelling pricing proposals and ROI case studies for our customers. You'll also partner with product, marketing, and operations teams to shape our pricing and packaging strategies comprehensively.What You'll Bring:A minimum of 4 years of experience in consulting, banking, strategy, or business operations, with a preference for candidates who have a background in GTM operations within a startup, particularly in SaaS pricing.Proven experience in negotiating complex customer partnerships.Familiarity with sales cycles and the ability to navigate them effectively.A solid understanding of GTM operations driven by data-informed decision-making.A degree in Business Administration, Finance, or a related field, or equivalent professional experience.Bonus Qualifications:Experience in partnerships, business development, or value engineering roles is a plus.Familiarity with AI or conversational AI technologies.Experience in a fast-paced startup environment or 0-1 startup experience.

About DecagonAt Decagon, we are pioneers in the conversational AI landscape, enabling brands to create unparalleled customer experiences. Our innovative platform empowers leading enterprises such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas, allowing them to deploy AI agents for personalized and enriching interactions across various channels—voice, chat, email, SMS, and beyond.We are on a mission to transform customer experiences, moving beyond traditional support tickets and hold music to achieve quicker resolutions, more meaningful conversations, and stronger relationships. Our vision is shared by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.Located in the heart of San Francisco, we are an in-office company that thrives on a collective commitment to excellence and agility. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—embody our approach to teamwork and growth.About the TeamThe Product team at Decagon is responsible for the platform's core features, including agent building, evaluation, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We collaborate closely across all customer segments, partnering with engineering, design, and go-to-market teams to ensure our platform remains robust, scalable, and user-friendly.About the RoleAs the inaugural Product Operations Manager at Decagon, you will play a pivotal role in steering strategic clarity, accelerating execution, and ensuring operational excellence within the Product and Design organization. You will establish foundational processes to enhance product development, leading cross-organizational initiatives, fostering data-driven decision-making, and empowering your team.Key ResponsibilitiesDevelop and implement essential processes and operating rhythms, including customer feedback mechanisms and product roadmapping.Integrate high-quality, actionable insights derived from customer feedback and data into our product development lifecycle.Facilitate team enablement through training, development, and the provision of effective tools.Qualifications6+ years of relevant experience in Product Operations, Technical Program Management, or Product Management.Demonstrable experience in constructing and maintaining effective cross-organizational processes and operational rhythms.Proven track record in managing cross-functional teams and enhancing collaboration.Strong analytical skills with the ability to synthesize complex data into actionable insights.Excellent communication and interpersonal skills, capable of fostering relationships at all levels.

The OpportunityRowspace is on the lookout for a pioneering Business Operations Lead to serve as a strategic ally to the founders. This is an essential role for a versatile and resourceful individual who thrives in tackling complex, high-stakes challenges and driving them to successful conclusions. You will collaborate across go-to-market strategies, product development, and financial operations, taking ownership of key business priorities as they arise.Your role will blend strategic thinking with hands-on execution; your ability to convert ideas into tangible results is critical. Whether it’s engaging directly with customers, constructing a financial model, or addressing team gaps, your proactivity and adaptability will shine through.Your ResponsibilitiesManage strategic challenges from inception to resolution, including go-to-market strategies, pricing models, market segmentation, and competitive analysis.Act as the analytical partner to the founders, creating the analyses and frameworks that inform key business decisions.Aggregate insights across the organization—customer feedback, sales pipeline, product engagement—and translate them into actionable recommendations.Engage in customer-facing interactions as necessary, including discovery calls, product demonstrations, onboarding sessions, and quarterly business reviews.Lead cross-departmental initiatives that lack a designated owner, ensuring that crucial tasks are executed effectively.Contribute to the recruitment and development of the team as the company expands.Your Profile3–7+ years of relevant experience, ideally in management consulting, investment banking, private equity, or a rapidly growing startup. You are the go-to individual for structuring and addressing complex problems.Outstanding analytical skills—capable of constructing models, analyzing markets, or reworking pricing strategies with ease.High level of initiative—self-motivated and proactive in identifying and pursuing important work.Strong writing abilities—adept at distilling complex information into concise memos or presentations that drive action.Comfortable navigating ambiguity and diverse tasks—ranging from competitive analyses to customer calls to recruitment pitches within the same day.An intellectual curiosity about financial services, eager to gain a deep understanding of the industry even without prior experience in the field.Benefits and PerksComprehensive medical, dental, and vision insurance401k retirement plan

As a rapidly growing fintech company, Prelim is experiencing an unprecedented annual growth rate of 2-3x. Our innovative platform facilitates seamless account opening and onboarding for banks nationwide. At this pivotal moment in our journey, we recognize that the informal systems that have served us thus far will not suffice for our ambitious future.Currently, the responsibility for project coordination, tracking, and maintaining our operational efficiency predominantly falls on our engineers, designers, and product leads. This arrangement is not sustainable as we scale.In the role of our inaugural Business Operations Lead, you will have the unique opportunity to establish our operational framework from the ground up. With no pre-existing playbook or team, you will define priorities, create scalable processes, and ensure that nothing is overlooked as we continue to expand rapidly.If you are eager to influence the scaling of a fintech startup and make a significant impact, we want to hear from you!

Join Decagon as the Lead for Agent Delivery Partnerships, where you will be at the forefront of fostering strategic alliances and enhancing our delivery operations. In this pivotal role, you will spearhead initiatives that optimize our partnerships and drive operational efficiencies, ensuring we deliver exceptional service to our clients.

At Judgment Labs, we're revolutionizing the landscape of Agent Behavior Monitoring (ABM). Unlike traditional observability that merely tracks exceptions and latency, our innovative ABM technology identifies behavioral anomalies such as instruction drifts and loss of context retrieval in large-scale production environments.Our platform is relied upon by countless teams developing autonomous agents who need insights into their systems' performance after deployment. Rather than just reacting to incidents, our users analyze patterns across conversations and workflows, link regressions to specific interaction types, and identify failure points in their operational context.We have successfully raised over $30 million in funding within the last five months, backed by renowned investors like Lightspeed, SV Angel, Valor Equity Partners, and several industry leaders.

About depthfirstAt depthfirst, we are passionate about harnessing the power of software as the backbone of modern civilization. However, inherent vulnerabilities pose significant risks to its integrity and security. Our mission is to fortify software systems worldwide.We are pioneering intelligence-driven solutions to identify and mitigate critical software vulnerabilities. Our focus is on developing and scaling AI security agents capable of discovering zero-day vulnerabilities within extensive customer codebases and widely-used open-source software.Our leadership team comprises seasoned experts in data, infrastructure, security, and AI, featuring talent from renowned organizations such as DeepMind, Databricks, Square, and Faire. We invite motivated and thoughtful individuals to join us at the exciting crossroads of AI, security, and infrastructure.About This RoleAs a Business Operations Lead, your role will be pivotal in our strategic scaling during this exhilarating growth phase at depthfirst. This position is ideal for someone eager to learn, who thrives in a fast-paced environment, and enjoys juggling diverse tasks ranging from data analysis to operational execution and cross-functional collaboration.You will engage with various workstreams within Finance and Operations, taking ownership of initiatives that are vital for maintaining our efficiency in a rapidly evolving company. No task is too big or small, and this role offers substantial opportunities for professional growth as we expand.Your enthusiasm for this role stems from the fact that you will...Assist in analyzing key business drivers by extracting data, constructing models, and identifying successes and areas for improvement.Lead cross-functional projects encompassing GTM, product development, engineering, and more, ensuring progress and preventing any oversights.Steer operational initiatives that require a structured and accountable leadership approach, including vendor management, compliance workstreams, and process documentation.Serve as a crucial connector among teams, facilitating follow-ups, coordination, and resolution of obstacles.Take a hands-on approach to meet business needs, demonstrating comfort in both data analysis and practical operational tasks.

Location and Team Location: San Francisco, CA (In-office) Team: Revenue/GTM Operations Employment Type: Full-Time About Granola Granola builds tools that help people think and work more effectively. What began as an AI notepad has grown into a collaborative workspace and cognitive enhancement platform. Senior leaders often introduce Granola to their organizations, and adoption quickly spreads across teams. Today, Granola supports some of the fastest-growing companies worldwide, including Vercel, Cursor, Lovable, and Decagon. Originally designed in London, Granola now serves a primarily US customer base. The San Francisco office anchors our North American go-to-market efforts. Role Overview This is Granola’s first Revenue Operations hire in San Francisco. The role shapes our go-to-market approach and builds the operational foundation for sales. Expect hands-on work: designing frameworks, managing reporting, running operational cadences, launching sales motions, and ensuring the sales team has the tools they need. Strategic input will influence how Granola approaches the market, defining target audiences, segmenting markets, and identifying the right sales motions as we grow. The Revenue Operations Lead works closely with the VP of Sales, Account Executives, and partners with the GTM Engineering team in London. This position reports to the Head of GTM Operations in London. What You Will Do Lead key GTM processes. Design, develop, and improve operational workflows. Spot areas for improvement and put new solutions in place. Partner with Sales leadership. Work with the VP of Sales to boost revenue, surface effective strategies, and recommend adjustments as needed. Define Ideal Customer Profile (ICP) and segmentation. Clarify target audiences and deliver analyses that refine our ICP, supporting both inbound and outbound sales. Oversee territory and quota planning. Collaborate with Sales leadership to design territories and set goal metrics.

Cardless creates credit card and loyalty platforms designed to help consumer businesses build stronger customer relationships. The company works with partners such as Coinbase, Bilt, and Qatar Airways, integrating credit card experiences directly into partner offerings. Headquartered in San Francisco, Cardless has raised about $150 million from investors including Spark Capital, American Express, and Activant Capital. The team values curiosity, humility, and a sense of ownership. Employees are encouraged to take responsibility for their work in an environment that balances speed with thoughtful decision-making. Role overview The Finance Operations Lead manages daily fund flows, prepares reports for lenders and partners, and oversees the borrowing base process for Cardless and its brand partners. This is a hands-on, individual contributor position that emphasizes accuracy and timely execution. Sitting at the intersection of Finance, Capital Markets, Data, and Operations, this role ensures compliance with credit facility requirements and supports effective liquidity management. What you will do Oversee daily operations related to fund flows Prepare and deliver reports for lenders and partners Manage the borrowing base process across Cardless and partner programs Maintain accuracy and integrity in all funding flows and reporting Collaborate with teams in Finance, Capital Markets, Data, and Operations Focus on automation, controls, and building scalable processes Support compliance with all relevant credit facility requirements Who thrives here People who are meticulous and disciplined in their work Those comfortable handling high-volume, transaction-focused tasks Individuals skilled in modern data and banking platforms Professionals who prioritize process automation and strong controls Location This position is based in San Francisco.

About HandshakeHandshake stands at the forefront of the AI economy, serving as the essential career network for over 20 million knowledge workers, 1,600 educational institutions, and 1 million employers, including all Fortune 50 companies. Our platform is trusted to facilitate career discovery, hiring, and upskilling, spanning from freelance AI training opportunities to internships and full-time roles. Our unique value proposition has fueled remarkable growth, with plans to triple our Annual Recurring Revenue (ARR) by 2025.Why join Handshake at this pivotal moment:Influence the evolution of careers in the AI economy on a global scale, creating tangible impacts for your community.Collaborate with leading AI labs, Fortune 500 partners, and prestigious educational institutions.Be part of a dynamic team with leadership experience from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir.Contribute to the growth of a thriving business poised to generate billions in revenue.The RoleAs Handshake AI accelerates its expansion in the generative AI landscape, we seek a Growth Operations Lead to architect and scale strategic growth initiatives that enhance revenue, product adoption, and establish long-term market leadership. This position is both tactical and strategic; you will spearhead cross-functional initiatives to define and implement our growth roadmap, directly influencing the experiences of students, employers, and institutions interacting with our innovative AI-driven offerings.Take ownership of vital growth initiatives from conception to execution, working closely with teams across Product, Engineering, Operations, and Go-to-Market.Create and implement scalable growth systems, pipelines, and processes that adapt to shifting customer needs and market dynamics.Manage and optimize the complete growth funnel—from acquisition to activation—for key generative AI products and experiments.Analyze product usage, market trends, and operational performance to identify opportunities and prioritize initiatives.Work closely with Handshake AI’s leadership to define strategic direction, establish success metrics, and ensure accountability across growth initiatives.Tackle complex, high-priority challenges using a structured, data-driven methodology to establish standards of excellence as we scale new products and markets.

As a valued member of the Superhuman team, you will be required to work from our San Francisco Bay Area hub, collaborating in person three days each week.About SuperhumanSuperhuman, enhanced by Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within everyone. Our suite of apps and intelligent agents integrates seamlessly with over a million applications and websites, offering tools like Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, our proactive AI assistant that understands context and offers automatic help. Established in 2009, Superhuman empowers more than 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally, enabling them to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our values here.Your RoleYou will serve as the operational backbone of Superhuman's Mail division, turning strategic objectives into actionable plans, accelerating decision-making processes, and ensuring the successful implementation of our most impactful initiatives. As a trusted collaborator with the Executive Team, your role will involve fostering alignment, integrating AI efficiencies into our operations, and maintaining peak organizational performance. This position is located in our San Francisco hub and necessitates in-office attendance three times per week.Your ResponsibilitiesManage the Mail Operating System to enhance efficiency and clarityOversee and refine the business unit's operational rhythm (OKRs, business reviews, offsites, weekly forums) to ensure maximum focus and execution speed.Develop systems to provide leadership with real-time insights into business performance (dashboards, scorecards, planning frameworks).Integrate AI into essential workflows — testing and scaling tools that enhance productivity, improve decision-making quality, and minimize manual tasks.Transform data and insights into actionable recommendations that facilitate quicker, higher-quality decisions.Facilitate cross-functional collaboration and execution to guarantee successful project deliveryLead critical cross-functional initiatives as Project Management Officer (PMO) — from scope definition through delivery.