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Business Operations Associate (Special Projects) at promise | Oakland

PromiseOakland
On-site Full-time

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What You’ll DoLead and execute strategic special projects that enhance company efficiency, revenue performance, and operational excellence. Design and automate processes for RFP responses, pricing proposals, and contracting workflows in collaboration with Sales, Legal, and Product teams. Support revenue optimization through data-driven analysis and process improvements.

About the job

At Promise, we are redefining how government agencies and utilities assist individuals facing financial challenges. Our innovative technology simplifies the process for residents to access benefits, engage with support programs, establish flexible payment plans, and maintain their progress—while empowering agencies to enhance efficiency, recover revenue, and provide services with dignity. Our mission is to revamp public systems for better functionality for everyone, particularly the most vulnerable members of our community.

Our diverse team comprises experts from leading organizations like Palantir, Google, and Stripe, as well as distinguished government officials. We are passionate about our work and are eager to welcome talented individuals who can help us create cutting-edge, resilient technology.

Supported by over $50 million in investment from prominent backers such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, and others, Promise has been honored as one of Fast Company's 'World's Most Innovative Companies of 2022' and Forbes' 'Next Billion-Dollar Startups 2024'. Furthermore, we proudly hold the title of Y Combinator’s #1 GovTech startup.

Role Overview

We are currently in search of a Business Operations Associate (Special Projects) to closely collaborate with our leadership on impactful strategic and operational initiatives aimed at fostering growth, enhancing efficiency, and spurring innovation. This role is strategically positioned at the confluence of strategy, operations, and execution—perfect for an individual with over 2 years of post-MBA experience who excels in dynamic, analytical, and cross-functional settings.

You will spearhead initiatives focused on revenue optimization, RFP automation, and internal enablement, working alongside teams in GTM, Finance, Product, and Operations to refine how Promise scales. Your responsibilities will include developing dashboards, streamlining workflows, automating intricate government RFP procedures, and improving sales materials—your contributions will significantly enhance Promise's ability to serve millions more effectively.

This is a unique opportunity to join a mission-driven growth-stage company, engaging in projects that marry strategic thought with hands-on implementation.

About Promise

Promise is committed to transforming public services through innovative technology that enhances the support provided to individuals in need. Our team is comprised of highly skilled professionals from top tech companies and government, dedicated to making a meaningful impact in the community.

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