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Business Operations Analyst

BleeNew York City
On-site Full-time

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Experience Level

Entry Level

Qualifications

QualificationsWe are looking for candidates who are detail-oriented and possess strong analytical skills. A Bachelor's degree is preferred, along with a willingness to learn and adapt in a fast-paced environment. You should have excellent communication skills and the ability to work collaboratively with various teams.

About the job

About Blee

At Blee, we are revolutionizing traditional workflows that often rely on spreadsheets and emails, by introducing AI-driven software that unifies organizations to meet compliance requirements swiftly, thoroughly, and transparently. Our platform is already utilized by thousands of active users from numerous enterprise-grade clients under long-term contracts. Our leadership team boasts experience from prestigious companies such as Adobe, Chime, PayPal, AWS, Wachtell, Harvard Law, and Columbia Law.

We have created an innovative platform tailored to address the unique challenges faced by our customers from start to finish. We believe that the ideal candidates for Blee will not only be adept problem solvers but will also relish the challenge of identifying the specific needs of our users, many of whom are new to this type of product.

With offices in downtown San Francisco and a new location in NYC on the horizon, most of our team operates between these two vibrant regions.

The Role

We are seeking an entry-level Business Operations Analyst who is eager to make a significant impact from Day 1. In this role, you will support the executive team, helping the company to operate efficiently, remain aligned, and achieve high performance.

Growth Trajectory

This position offers an opportunity for ownership and rapid personal growth, challenging you to evolve swiftly as the company scales. We envision you becoming a valuable thought partner as you progress in your career.

What You’ll Do

  • Triage and execute for leadership – Be the first point of contact for the Head of Ops & Product and the CEO, managing incoming requests, prioritizing urgent matters, and addressing what you can directly.

  • Own product quality – Conduct quality assurance on new features before launch, document bugs, perform live product spot-checks, and assist in coordinating fixes.

  • Manage customer communications – Compose and distribute announcements, release notes, and other customer-facing updates; manage support escalations as necessary.

  • Track and synthesize product feedback – Develop a system for logging customer requests and identifying patterns to share with the product team.

  • Create explainer content – Produce instructional videos for customers, internal training, and sales enablement.

About Blee

Blee is at the forefront of transforming traditional workflows with cutting-edge AI technologies, enabling organizations to achieve compliance with enhanced efficiency and transparency. Our dedicated team is composed of industry veterans from top-tier companies, committed to delivering innovative solutions that cater to the unique needs of our clients.

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