Business Analyst Position at xcellink | Singapore

Job Title: CFIT Technical SpecialistLocation: SingaporeDepartment: Information Technology – Customer Facing IT Integration / Electronic Shipping SolutionsRole OverviewThe CFIT Technical Specialist is essential in facilitating the adoption of DHL's Electronic Shipping Solutions among customers.This position offers hands-on technical assistance, troubleshooting, and comprehensive support—both onsite and remotely.You will serve as the primary helpdesk and technical escalation contact for customer-facing IT issues, ensuring seamless implementation, configuration, and ongoing utilization of DHL’s eShipping solutions.Key ResponsibilitiesCustomer Support & HelpdeskDeliver first-line and advanced technical support for DHL Electronic Shipping Solutions via various communication channels including phone, email, remote tools, and onsite visits.Diagnose customer issues related to system installation, configuration, connectivity, label printing formats, and version compatibility.Act as a technical escalation point for complex issues from the Customer Facing IT Helpdesk.Collaborate closely with customers and internal teams to resolve technical challenges swiftly and professionally.Customer Onboarding & ImplementationAssist customers throughout the setup and onboarding process for DHL eShipping tools and system integrations.Provide solution demonstrations or joint presentations with commercial teams to emphasize business advantages and technical capabilities.Solution Deployment & MaintenanceOversee and support the deployment, upgrading, and migration of DHL Electronic Shipping Solutions for customers.Ensure compliance of solutions with DHL IT standards and configuration requirements, including version control and labeling formats.Engage in initiatives, improvements, and activities related to DHL’s eShipping technologies.

About the Companyxcellink is a premier technology firm recognized for its advanced digital solutions and services tailored for a diverse range of clients. Committed to spearheading digital transformation, smart city initiatives, and innovative software development, the company empowers organizations to excel in the digital landscape. Their mission is to deliver cutting-edge technology solutions that drive business success and foster growth in today’s competitive environment.Key ResponsibilitiesDesign and implement both frontend and backend web applications, taking full ownership of the software development lifecycle.Write automated functional and unit tests to ensure the delivery of high-quality code.Create backend APIs and manage databases to support application functionality.Leverage cloud technologies to design scalable applications.Collaborate with DevOps Engineers to enhance build and release automation processes.Participate in pair programming and conduct code reviews to foster a collaborative development atmosphere.Work closely with Product Managers, Business Analysts, Quality Engineers, and User Interface/User Experience Designers to deliver outstanding features.QualificationsStrong proficiency in modern frontend development frameworks such as React.js and Next.js.Experience in server-side web application development using Node.js and TypeScript.Familiarity with CI/CD pipeline processes.Expertise in utilizing cloud platforms like Amazon AWS, Azure, and Google Cloud Platform (GCP).Experience with JavaScript testing frameworks such as Jest or Mocha.Knowledge of serverless technologies including AWS Lambda and ECS.Understanding of Agile methodologies and Continuous Integration/Delivery practices.Proficient in version control utilizing Git.A collaborative mindset with an eagerness to work across various platforms in a dynamic team.Preferred QualificationsSolid understanding of JavaScript and TypeScript fundamentals.Experience in developing reusable web components.Familiarity with search engine functionalities (crawling, indexing, searching).Experience with Test-Driven Development (TDD) and Behavior-Driven Development (BDD).Knowledge of Docker containerization.A strong team player with excellent interpersonal and presentation abilities.

About Us:Xcellink is a leading multinational company specializing in information technology and electronics, dedicated to providing innovative solutions across various sectors.Job Overview:We are seeking a detail-oriented and proactive Systems Executive (L3IVCS) to join our team at Changi Airport. In this role, you will be pivotal in ensuring seamless operations by managing various system-related tasks and customer interactions.Support L3IVCS operational shift duties at Changi Airport.Address and resolve all customer fault reports efficiently.Collaborate with subcontractors during the fault-finding process.Communicate with both local and overseas telecommunications companies for telephone line fault resolutions.Document all fault reports and their resolutions meticulously.Perform preventive maintenance on the L3 IVCS system.Assist users with audio recording playback as needed.

Join our innovative team at xcellink as a Node.js Developer, where your expertise will be pivotal in crafting and optimizing our healthcare applications. You will ensure that our solutions are not only robust and scalable but also secure, playing a significant role in enhancing patient care. Collaborate with diverse teams to deliver cutting-edge applications that address the evolving needs of our clients.Key Responsibilities: Develop and maintain high-performance server-side applications using Node.js. Work closely with front-end developers to seamlessly integrate user-facing components with server-side logic. Design and implement RESTful APIs to support a variety of healthcare applications. Optimize application performance, quality, and responsiveness. Diagnose and resolve performance bottlenecks and bugs. Engage in code reviews and foster a culture of continuous improvement. Stay informed about the latest industry trends and technologies to ensure our solutions are at the forefront of innovation.

Join our esteemed client, a statutory board under the Government of Singapore, as a Software Engineer specializing in device management to enhance their operations.Key Responsibilities:Gather and analyze requirements.Design, develop, and maintain software applications.Prepare and submit comprehensive deliverables throughout the software development lifecycle, including Business Rules, Software Requirement Specifications, Software Architecture Documents, Design Specifications, Interface Specifications, Source Codes, Testing Specifications, and Operation and Maintenance Manuals.Provide day-to-day application support and troubleshoot user issues.Collaborate with users to address requirements, design, and testing concerns.

Xcellink is a prominent international banking institution seeking an accomplished RPG Developer to join their expanding team.Job Description:- Utilize your expertise as a Senior AS400 Developer in IT application development.- Establish connections to diverse interface systems and manage batch processing tasks.- Demonstrate application analysis, design, system integration, and code review competencies specifically in the CORE BANKING DEPOSITS DOMAIN.Requirements:- A degree in Computer Science or a related field.- Proven experience in AS400 system development, including project implementation and changes within the financial or banking sector.- A robust technical development background with experience across the full project life cycle.- Proficiency in RPG/ILE, AS400 CL, SQL Server, Oracle DB, and Linux.- Experience in environment setup, including but not limited to object and library creation, and MQ setup.- Skills in debugging legacy codes to identify and resolve issues.- Hands-on experience delivering Silverlake solutions and managing at least one complete application delivery.- Ability to work independently, coupled with strong interpersonal, influencing, and communication abilities, alongside a resilient mindset.- Exceptional communication and interpersonal skills.- Leadership experience is a plus.

The Associate Solutions Engineer will play a vital role in designing, developing, and implementing service and solution offerings across various IT domains within the organization's business services.The ideal candidate is a proactive, analytical thinker who excels in both technical and business environments. This position offers a fantastic opportunity to learn from seasoned professionals while actively contributing to real-world projects.In this role, you will collaborate with a diverse range of stakeholders, including internal teams and external clients, partners, and vendors, to co-create market-relevant solutions. Responsibilities may also extend to pre-sales support and initiatives aimed at driving operational excellence.Technical Support & Solution AssistanceAssist in designing and implementing service solution models under the guidance of senior team members.Support the development of solution components by engaging in conceptualization, implementation, testing, and documentation.Help translate business requirements into technical specifications with supervision. Partner Coordination SupportMaintain communication records with technology partners and vendors.Participate in identifying and evaluating solution providers and partners to enhance service solution development.Assist in organizing workshops and meetings with relevant stakeholders. Pre-Sales & Consultation SupportCollaborate with sales and delivery teams to gather technical requirements.Contribute to the preparation of solution presentations, proposals, and related materials.Project Coordination & Delivery SupportTrack project milestones and deliverables, assisting in the coordination of tasks across teams.Support the creation and development of project documentation.Ensure documentation aligns with project deliverables and goals.Facilitate the transition from design to implementation by coordinating with customer success, service delivery, and project teams. Learning & InnovationStay updated on emerging technologies and industry trends through events, training, and research.Propose enhancements for existing solutions based on insights and observations.Participate in internal innovation initiatives and brainstorming sessions.Stay abreast of industry best practices and contribute to the development and implementation of high-quality service standards.Learn from senior technical leaders through mentorship and shadowing.Share knowledge and insights with the team to foster a collaborative environment.

Join Xcellink as an HR Intern specializing in recruitment and immerse yourself in the dynamic world of talent acquisition. This role offers you the opportunity to build talent pools, engage with communities, and utilize digital tools and social networks to attract top candidates. You will collaborate closely with our HR and recruitment teams, gaining hands-on experience in the recruitment process.Key Responsibilities:Conduct market research to pinpoint potential candidate sources and devise effective engagement strategies while staying updated on industry trends.Build and nurture talent pools tailored for specific roles, ensuring a strong candidate pipeline across various platforms.Engage with potential candidates through diverse channels, including emails, social media, and phone calls, to gauge their interest and inform them about job opportunities.Collaborate with the HR team to create captivating social and digital content that enhances our employer brand and attracts prospective candidates.Generate referrals by encouraging employees to recommend qualified individuals through Xcellink's employee referral program.Analyze and report on sourcing strategies, focusing on conversion rates and identifying areas for process improvement.Engage with candidates and influencers on social networks to foster relationships and maintain active community interactions.Utilize enterprise software and social networking tools to streamline recruitment processes and efficiently track candidates.Coordinate with internal teams to address community inquiries and ensure departmental alignment.Collect feedback from social communities to support continuous improvement in recruitment processes and organizational workflows.

Join Xcellink as a Talent Solutions Consultant, where you will spearhead business development and take the lead on innovative projects tailored to delivering customized talent solutions for our diverse clientele. Your expertise will be essential in understanding client requirements, crafting, and executing bespoke talent strategies that encompass traineeships and pioneering programs in cutting-edge technology fields such as AI, data analytics, cloud computing, and digital transformation.Key Responsibilities:Client Consultation: Collaborate with clients to identify their organizational objectives, talent challenges, and transformational needs. Offer strategic advice on our talent solutions, including i2i Internships, offshore professional services, and talent placements.Program Management: Oversee the entire lifecycle of talent programs and projects, ensuring they align with client goals and timelines. Manage local and regional resources, track progress, and keep stakeholders informed of project updates.Training and Development: Assess training needs and design learning programs aimed at enhancing talent development and capability building. Facilitate workshops and training sessions to address skills gaps and encourage professional growth.Partnership Management: Engage with external training partners and Institutes of Higher Learning (IHLs) to deliver high-quality training programs and certifications, ensuring alignment with industry standards and trends.Data Analysis and Insights: Utilize data analytics to evaluate talent trends, measure the effectiveness of programs, and guide decision-making processes. Provide recommendations for ongoing improvement and optimization of talent strategies.Thought Leadership: Remain informed about industry trends, best practices, and new technologies in talent management and organizational development. Share insights with clients and contribute to thought leadership initiatives.Collaboration: Work closely with internal teams, including consultants, analysts, and project managers, to deliver integrated solutions that meet and exceed client expectations.

About UsFounded in 1995 in the vibrant city of Singapore, Xcellink exemplifies the attributes of our homeland: process-driven, productivity-oriented, and results-focused. As a leading professional services firm, we take pride in our commitment to integrity, teamwork, resilience, and robust partnerships. With a diverse and multicultural talent pool, we have dedicated over two decades to excel in IT-centric recruitment solutions and Enterprise ICT Operations management, establishing ourselves as a reputable vendor partner for rapidly growing global firms, established local businesses, and government-linked corporations.Join Our SparX Traineeship ProgramAre you an aspiring IT professional or a career changer eager to dive into the expanding world of cybersecurity? Enroll in our SparX Traineeship Program – "Strengthening Potential, Accelerating Readiness" to acquire essential cybersecurity skills and gain invaluable real-world experience.This program is meticulously crafted to upskill and reskill individuals into Cybersecurity Engineers and Analysts through comprehensive training and practical client engagements.Program Overview:Intensive TrainingThe program kicks off with a fully sponsored, rigorous 1-week full-time training in cybersecurity fundamentals, encompassing crucial topics such as:Security Monitoring & Threat Detection – Utilizing SIEM tools, recognizing anomalies, and comprehending cyber threats.Incident Response & Forensic Analysis – Managing security breaches, investigating incidents, and escalating threats.Vulnerability Assessment & Penetration Testing – Detecting security vulnerabilities in networks and applications.Compliance & Risk Management – Aligning cybersecurity frameworks with ISO 27001, NIST, and other regulatory standards.Trainees will benefit from mentorship by seasoned cybersecurity experts and work in a live security operations environment.Client Attachment & Practical ExperiencePost-training, participants will embark on a 12-month client attachment initiative, acquiring hands-on experience in cybersecurity operations, which includes:Monitoring security events and probing threats.Executing security assessments and penetration testing.Assisting in compliance audits and security risk evaluations.Collaborating with cybersecurity engineers on various security projects.Those who excel may be offered full-time positions within our client organizations.Cybersecurity Roles & TracksWe present various tracks tailored to your experience level and career goals:Cybersecurity Analyst (Associate I) – Ideal for IT professionals or mid-career changers...

Join a prestigious multinational leader in the information technology and electronics sector as a System Administrator. This role is pivotal in ensuring seamless IT operations and support.Your Responsibilities:Continuously monitor the IT dashboard and promptly escalate alerts and incidents, ensuring 24/7 operational integrity.Efficiently manage and resolve IT Service Management (ITSM) incident tickets.Execute routine administrative tasks, including running batch scripts and generating reports.Create and manage service and incident request tickets according to established protocols.Perform essential system and network administration tasks, including troubleshooting, patching, and alert monitoring.Work collaboratively with the technical team to document processes and co-develop an operations manual.Engage in process improvements and undertake additional duties as assigned.

Join our innovative team at Xcellink as a Machine Learning Engineer. In this role, you will be pivotal in enhancing and scaling our cutting-edge AI platform, developing robust machine learning pipelines, and facilitating the deployment of AI workloads.Key ResponsibilitiesDesign, construct, and maintain scalable machine learning infrastructure utilizing tools such as Kubeflow, MLflow, and RunAI.Automate the configuration and management of machine learning environments and pipelines to guarantee consistency and reliability.Execute automated testing and validation of AI/ML models prior to deployment.Monitor the performance and health of models, employing tools for logging, monitoring, and alerting.Develop strategies for model retraining and updates based on performance metrics.Collaborate with data scientists, engineers, and stakeholders to convert requirements into scalable ML solutions.Actively engage in agile ceremonies including sprint planning, daily stand-ups, retrospectives, and backlog grooming.

Xcellink is on the lookout for a talented and proactive DevSecOps Engineer to join our innovative technology team. In this pivotal role, you will integrate security practices into every stage of the software development and deployment lifecycle, ensuring that our applications and infrastructure maintain the highest standards of security and compliance.Key ResponsibilitiesIncorporate security principles into DevOps workflows, automating security checks throughout CI/CD pipelines.Work closely with development, operations, and security teams to architect secure cloud and on-premises solutions.Perform regular vulnerability assessments, threat modeling, and risk analysis to identify security weaknesses and propose actionable solutions.Create and sustain security automation tools and scripts to enforce policies and monitor environments effectively.Oversee the detection, monitoring, and response to security incidents, coordinating incident response efforts as necessary.Keep abreast of emerging security technologies, threats, and best practices, and proactively suggest enhancements.Document security processes, procedures, and compliance measures, ensuring adherence to regulatory and policy requirements.Provide education and training to team members on secure coding practices, DevSecOps methodologies, and threat awareness.

Role Title: Cybersecurity Technical Solution Specialist Business Unit: Project OfficeJoin our dynamic team at Xcellink as a Cybersecurity Technical Solution Specialist in our Enterprise Operations unit. We are seeking an individual with a robust technical foundation in cybersecurity technologies, solutions, and services. In this role, you will provide expert recommendations and assessments on the latest cybersecurity products and services available in the market.Your key responsibilities will include:Evaluating and recommending cybersecurity tools, products, and services.Building technical capabilities within the organization and supporting the implementation and deployment of cybersecurity technologies.Participating in mentorship and training programs for SOC L1 specialists.Reviewing and supporting the implementation of proof of concepts (POC) and tender proposals for cybersecurity opportunities.Collaborating with business units and vendors to ensure successful service delivery.Engaging with cybersecurity channel partners to introduce best practices and tools that complement our workforce services.Acting as the go-to expert for industry-standard cybersecurity frameworks such as NIST, ISO27001, and CIS Controls.Collaborating with diverse audiences, including executives and engineers, to manage and implement long-term projects.Providing expertise in IT security solutions, applications, and tools.

Join xcellink, a leading telecommunications service provider in Singapore, as we expand our dedicated team. We are seeking a L1 Security Analyst to enhance our security operations and contribute to protecting our infrastructure.Key Responsibilities:Provide 24/7 triage and rapid analysis of real-time security alerts, generating tickets or escalating issues to L2 Security Analysts when necessary.Monitor automated incident tickets related to the health of SOCaS infrastructure and IT/OT managed security devices, acting promptly on alerts including website defacement restorations.Manage security incidents and problems until resolution, ensuring compliance with Service Level Agreements (SLAs) and liaising with customers regarding information security events.Implement and oversee remedial actions to improve customers' network security posture.

About Us:xcellink is a prominent logistics company, recognized for its innovative solutions and commitment to excellence. As we expand our team, we invite talented individuals to join us in delivering exceptional service.Position Overview: As a Helpdesk Engineer, you will be the first point of contact for our customers, providing timely and effective technical support through various channels, including email, phone, and live chat. Your role will involve troubleshooting software issues, guiding users through solutions, and ensuring a seamless customer experience. You will actively promote application features to enhance user engagement and gather valuable feedback for continuous improvement. Your contributions will directly impact our customer satisfaction and application effectiveness.

Join a dynamic team at a leading security firm that specializes in providing cutting-edge security surveillance systems across the Asia Pacific region. Our client is renowned for its top-tier equipment and exceptional after-sales technical support.As a Network Technician, your key responsibilities will include:Participating in the Network Maintenance standby duty rotation as directed by the Team Lead.Ensuring compliance with the Service Level Agreements (SLAs) for fault resolution to uphold high service quality.Delivering first-level on-site network support to end-users.Addressing daily customer issues reported outside of standby duty.Conducting routine tasks to maintain network stability and proactively identify potential issues.Diagnosing and rectifying network-related problems.Managing the distribution of Media Access Control (MAC) and Internet Protocol (IP) addresses to devices within the network.Overseeing patch management for network systems and devices to ensure security and optimal performance.

Join xcellink, a leading multinational aerospace technology and engineering group, as a Senior Software Engineer. In this pivotal role, you will collaborate with government and commercial clients to design and implement state-of-the-art systems that significantly improve operational efficiency. As a vital member of our agile development team, you will work alongside the Solution Architect, Project Manager, Technical Lead, and Scrum Master to quickly develop, test, and deploy innovative software solutions aligned with project goals.Key Responsibilities:Design, integrate, and manage both relational and NoSQL databases.Develop responsive web front-end interfaces and secure backend APIs.Implement robust security measures for backend APIs and user-facing web applications.Create insightful analytics dashboards for data visualization.

The Senior Business Analyst is instrumental in bridging the gap between organizational objectives and technology-driven solutions. This pivotal role requires assessing intricate business operations, identifying opportunities for enhancement, and delivering actionable insights that elevate overall business performance. The ideal candidate will showcase extensive expertise in business analysis, exceptional stakeholder engagement skills, and the capability to lead cross-functional teams in a dynamic environment.Key Responsibilities Spearhead the elicitation, analysis, and documentation of business requirements for significant initiatives and strategic programs. Collaborate closely with stakeholders to evaluate business needs and challenges, transforming them into clear, actionable requirements. Develop process flows, user stories, and workflow diagrams to facilitate solution development and implementation. Conduct gap assessments and recommend process improvements to boost operational efficiency and effectiveness. Organize requirement-gathering sessions, including workshops, interviews, and collaborative meetings with business and technical stakeholders. Partner with project managers, development teams, and quality assurance personnel to ensure alignment and successful solution delivery. Create and present reports, dashboards, and business cases for senior leaders and key stakeholders. Mentor and guide junior analysts, fostering best practices and knowledge sharing within the team. Stay updated on industry trends, emerging technologies, and evolving methodologies in business analysis.