About the job
Business Analyst
Reference Number: JR254146
Location: Hybrid working model - a blend of home-based and office work at Borough High Street (60/40)
Working Pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of Roles: 2
Grade: IT5A
Salary: £51,000 - £54,800 per annum
We are seeking a motivated and skilled Business Analyst to join our dynamic team.
Role Summary
In this role, you will be pivotal in managing customer expectations and demands. You will collaborate closely with various IT functions and business units to assess their needs, ensuring they receive top-notch service and facilitating the prioritization of project deliveries.
What You Will Bring to This Role
If you are passionate about driving change, influencing decisions, and thriving in a fast-paced, collaborative atmosphere, this position is perfect for you.
Proven experience in delivering multiple projects within a matrix systems environment.
Proficient in organizing and leading workshops, as well as negotiating with diverse stakeholders, up to 10 at a time.
Adept at identifying genuine business needs, exploring solution alternatives, and articulating proposals that yield business value. Confident in presenting ideas and recommendations.
Experience in developing and maintaining business process maps.
Outstanding communication skills – capable of translating technical concepts into business-friendly language, both in written and verbal formats.
Results-oriented with a strong focus on managing the delivery timeline of business solutions.
A collaborative team player, skilled in working effectively with others.
Self-motivated with a strong emphasis on customer and end-user delivery.
Knowledge of data governance frameworks and protocols.
Familiarity with ITIL processes and standards.
About Us
Kaplan Professional stands as a premier provider of apprenticeships, accountancy, tax, finance, and banking courses, alongside professional assessments. For nearly 80 years, we have played a significant role in shaping the careers of finance professionals.

