About the job
Join zaelab as a Business Analyst, where you will play a pivotal role in aligning our program's strategic vision with measurable business outcomes. In this remote position, you will facilitate workshops to uncover strategic drivers and develop comprehensive use cases, requirements, and policies. Your analytical skills will be essential in identifying cost-effective eCommerce solutions that align with both business objectives and user needs.
Your key responsibilities will include:
- Ensuring that the strategic vision and desired outcomes of the program are consistently aligned with delivered results.
- Leading collaborative workshops to pinpoint strategic drivers and create necessary use cases, functional, and technical requirements.
- Documenting future state business processes while assisting in the formulation of policies and procedures.
- Facilitating stakeholder alignment to define future state vision and value.
- Providing expertise in the functional use of Shopify (Plus, B2B suite) and optionally BigCommerce, covering topics like app ecosystems, headless setups, and multi-store architectures.
- Ensuring the quality and relevance of user requirements and technical specifications to maintain high delivery standards.
- Consulting with client stakeholders on modern Shopify-native commerce architectures, including product catalog modeling, inventory synchronization, and app integrations.
- Acting as a liaison between clients and internal technical teams to ensure the delivered application aligns with creative designs.
- Leveraging analytics tools to identify growth opportunities and drive business improvements.

