About the job
Key Responsibilities:
- Identify operational objectives by analyzing business functions, gathering necessary information, and assessing output requirements and formats.
- Develop new software applications by understanding requirements, creating workflow charts and diagrams, analyzing system capabilities, and drafting precise specifications.
- Enhance existing systems by evaluating current practices and implementing necessary modifications.
- Propose control measures by identifying issues and formulating improved procedures.
- Define project requirements by outlining milestones, phases, and elements, assembling project teams, and establishing budgets.
- Monitor project progress, resolve any issues, publish progress reports, and suggest actions as needed.
- Ensure system protocols are upheld by drafting and revising procedures.
- Support users by creating and maintaining user documentation, offering help desk support, and conducting user training.
- Safeguard user confidence by maintaining confidentiality of information.
- Compile technical reports by gathering, analyzing, and summarizing data and trends.
- Stay updated with professional knowledge by participating in educational workshops, reviewing professional literature, networking, and engaging with relevant professional organizations.
- Contribute to team success by achieving related objectives as needed.

