About the job
Join Our Team
About Stripe
Stripe is a cutting-edge financial infrastructure platform empowering businesses globally. From industry giants to innovative startups, millions rely on Stripe to manage payments, drive revenue growth, and seize new business opportunities. Our mission is to enhance the GDP of the internet, presenting you with a unique chance to make a substantial impact on the global economy while engaging in transformative work.
As part of Bridge, a dynamic subsidiary of Stripe, we are witnessing rapid expansion, with a growing number of developers utilizing our APIs. Our team delivers real-time Slack-based support, collaborating closely with our internal engineering experts. We are a compact yet powerful team aiming to broaden our global reach and are excited to welcome our first Product Support Specialists in Mexico City.
About Our Team
In this position, you will directly interact with developers integrating Bridge APIs, assisting them in troubleshooting technical challenges. You will take charge of resolving intricate user issues and collaborate across departments to find solutions. Your contributions will significantly impact the growth of the Product Support operation while enhancing capacity planning, operational tools, workflows, metrics, and quality control.
Your Role and Impact
Stripe is launching Stripe Delivery Centers—a revolutionary global initiative designed to evolve our operational capabilities for the coming decade. We seek enthusiastic and inquisitive individuals passionate about resolving user challenges, refining operations, and driving process enhancements. If you thrive in solving large-scale problems and excel as a teammate, we are eager to connect with you!

