About the job
Join our dynamic Finance team at hireframe as a Billing Specialist. In this pivotal role, you will take charge of comprehensive subscription billing, manage recurring invoicing, implement usage-based billing strategies, and oversee accounts receivable for our SaaS operations. Your attention to detail will ensure billing accuracy and contribute to a top-notch customer billing experience. You will work closely with cross-functional teams, including Sales, Customer Success, Revenue Operations, and Finance, to streamline processes and enhance our billing operations.
Key Responsibilities
Billing Operations & Invoice Management
- Manage the complete billing cycle for customers, including generating, validating, and delivering invoices in multiple currencies.
- Oversee monthly billing cycles catering to subscription and usage-based invoices.
- Facilitate invoice submission through customer AP portals to ensure timely and precise distribution.
- Keep billing schedules, contract updates, and customer records updated in NetSuite SuiteBilling.
- Address customer billing inquiries and efficiently resolve any discrepancies or disputes.
- Collaborate with Sales and Customer Success teams to manage billing setups, amendments, renewals, and customer communications.
Accounts Receivable & Collections
- Monitor accounts receivable aging and proactively engage in collections activities.
- Conduct weekly reviews of AR aging to identify trends and potential risks.
- Implement automated dunning processes and perform direct outreach as required.
- Communicate with customers regarding overdue balances, payment plans, and remittances.
- Assist with month-end closing activities related to accounts receivable and bad debt considerations.
- Analyze billing and collections data to pinpoint discrepancies or areas for process improvement.
Reconciliation, Accuracy & Compliance
- Reconcile billing information across NetSuite, Salesforce, and internal systems.
- Validate usage data, billing logic, and charges related to usage-based billing.
- Ensure accuracy in customer, contract, and billing master data across various systems.
- Provide documentation and support for internal audits and financial reporting requirements.
Systems, Tools & Workflow Optimization
- Utilize NetSuite SuiteBilling and ARM, Salesforce, and Excel/Sheets extensively.
- Enhance workflows related to quote-to-cash processes and system integrations.
- Take charge of scheduled and off-cycle billing runs, including invoices for newly closed deals.

