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Experience Level
Manager
Qualifications
Key Responsibilities:
Lead and develop a team of Billing Analysts, including hiring, coaching, and performance management.
Oversee the accurate and timely processing of all customer billings, including recurring subscriptions, usage-based charges, professional services, and one-time fees.
Ensure completeness, compliance, and timely delivery of invoices according to SLAs and contractual obligations.
Manage and resolve complex billing inquiries through the Salesforce billing queue, collaborating cross-functionally for prompt resolutions.
Investigate and resolve customer billing disputes while maintaining a strong customer experience.
Develop and monitor team performance metrics, reporting on key objectives and service levels.
Drive process optimization and automation initiatives across ERP and CRM platforms.
Identify improvement opportunities and provide strategic recommendations to leadership.
Perform month-end close activities, including A/R roll-forwards and account reconciliations.
Manage customer and vendor portals, ensuring accurate invoice uploads against purchase orders.
Submit and process credit requests and billing adjustments, ensuring accurate updates to A/R records.
Maintain comprehensive documentation of billing and A/R processes, controls, and policies.
About the job
GAQ227R121
We are looking for a passionate Billing Manager to lead our billing team at Databricks in Bengaluru. In this crucial role, you will focus on efficiently resolving billing and collection issues while ensuring a strong customer-centric approach. Your leadership will be key in creating a seamless billing experience for our customers and continuously enhancing our accounts receivable processes. The ideal candidate will have extensive billing expertise, excellent communication skills, and strong organizational abilities. You should be proactive and capable of leading a growing team in a dynamic environment.
About Databricks
Databricks is a leading data and AI company, helping organizations make data-driven decisions through its innovative platform. We are committed to fostering a collaborative and inclusive work culture that allows our employees to thrive and grow.
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Aug 31, 2016
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