About the job
Cross Border Talents is actively seeking motivated Bilingual Swedish/English Quality Analysts to join our team in the vibrant tourism sector for a prestigious hospitality brand in Greece. If you're considering a new adventure abroad, this opportunity is for you!
Your Typical Day Will Involve:
Are you passionate about enhancing performance? Do you excel at identifying areas for improvement? In this role, you will evaluate and analyze customer interactions to elevate customer experience and satisfaction scores. Your keen listening skills will ensure accurate information is conveyed to customers, while your analytical abilities with spreadsheets will uncover patterns that inform performance training. This role entails verifying that employees deliver accurate verbal statements, adhere to client requirements and policies, and identify commonalities in associate scripts.
What You Can Anticipate:
- Support for your career and professional growth.
- An inclusive culture and a community-oriented organization that encourages giving back.
- A global team of inquisitive, lifelong learners aligned with our company values.
- A competitive compensation package along with performance bonus opportunities, and benefits that may pleasantly surprise you!

