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Bilingual Customer Success Solutions Specialist - French Speaker

CognismLondon
Hybrid Full-time

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Experience Level

Experience

Qualifications

To excel in this role, you should have:Proven experience in customer success or a related field, preferably in a B2B environment. Strong analytical and problem-solving skills. Excellent communication skills in both French and English. Ability to work collaboratively with cross-functional teams. Proficiency in sales intelligence tools and CRM systems.

About the job

WHO ARE WE

Cognism is the premier provider of B2B data and sales intelligence across Europe. Our platform empowers businesses of all sizes to efficiently discover, connect with, and engage qualified decision-makers, enabling them to close more deals expeditiously. With our headquarters located in London and additional offices globally, Cognism’s contact data and contextual signals are relied upon by thousands of revenue teams to eliminate guesswork in prospecting.

OUR WORK MODEL

Hybrid: This role offers flexibility, allowing you to work from our London or Paris office three days a week, with the option to work remotely on other days.

YOUR ROLE

As a French-speaking Solutions Specialist within the Customer Success team, you will serve as a strategic partner to Account Managers. You will lead the discovery, design, and implementation of tailored Cognism solutions when complex or high-growth use cases arise, ensuring alignment with the Customer Decision Cycle and Joint Business Plan.

Your responsibilities will include owning the solution strategy for your engagements, ensuring that customers' strategic objectives, operating constraints, and go-to-market ambitions are translated into practical and scalable workflows within Cognism.

About Cognism

Cognism is a leader in the provision of European B2B data and sales intelligence. Our innovative platform supports businesses in their growth by enabling faster and more effective connections with decision-makers. With a commitment to excellence and a focus on customer success, Cognism is the trusted partner for revenue teams worldwide.

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