Bilingual Back-office HR Support Representative - French & English

Mercier Consultancy MD is excited to offer a rewarding opportunity for a French Speaking Customer Service Agent to become an integral part of our dynamic team in Sofia, Bulgaria. In this pivotal role, you will deliver outstanding support to our French-speaking clientele, ensuring they receive unparalleled service and guidance.Key Responsibilities Interact with French-speaking customers through phone, email, and chat, addressing inquiries regarding our products and services. Provide accurate information about our offerings, assist with order management, and present customized solutions to meet customer needs. Handle customer complaints with professionalism, striving for effective resolution and enhanced customer satisfaction. Thoroughly document customer interactions in our CRM system for quality assurance and future reference. Collaborate with team members to enhance the overall customer experience and service delivery. Stay informed about product knowledge, promotions, and company policies to provide informed assistance.

Join Mercier Consultancy as a French-Speaking Customer Service Agent in the vibrant city of Sofia, Bulgaria! We are looking for enthusiastic individuals who are dedicated to delivering exceptional support to our French-speaking clients.In this pivotal role, you will be the primary point of contact for our customers, adeptly handling inquiries, resolving issues, and ensuring a positive overall experience. Your proficiency in French will play a crucial role in facilitating clear communication and building strong relationships with our clients.Key Responsibilities Assist customers in French via phone, email, and chat Provide comprehensive information and support regarding our products and services Meticulously document all customer interactions in our CRM system Work collaboratively with team members to address complex customer inquiries Guide clients in optimizing their experience with our offerings Collect and analyze customer feedback for service improvement Engage in training sessions to stay informed about product offerings and industry best practices

Join Mercier Consultancy as a French-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to facilitate your move. Our ideal candidates are passionate about delivering exceptional customer service to our French-speaking clientele.In this role, you will serve as the primary contact for our French-speaking customers, addressing their inquiries, resolving issues, and ensuring an outstanding customer experience. Your contributions will be crucial in fostering customer loyalty and satisfaction.Key ResponsibilitiesProvide outstanding customer service in both French and English via multiple communication channels.Manage customer inquiries, complaints, and feedback efficiently.Accurately record all interactions in our Customer Relationship Management (CRM) system.Work collaboratively with other departments to deliver comprehensive solutions.Analyze customer feedback to drive service improvements.Stay informed about our products and services to offer knowledgeable assistance.Participate in ongoing training to refine your service skills.

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

About the Role Mercier Consultancy Group is hiring a French-Speaking Customer Service Agent to join its team in Sofia, Bulgaria. This position is remote for candidates based in Paris, Île-de-France, France, and includes paid relocation to Sofia. What to Expect Work in an international setting and support customers in French. Mercier Consultancy Group provides assistance with moving to Sofia, helping you settle in and focus on your career in customer service.

Join Yotpo, a trailblazer in fostering trust and loyalty in the eCommerce sector. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual visitors into dedicated customers and advocates. With robust integrations across the eCommerce landscape and the endorsement of over 30,000 global brands, Yotpo crafts seamless omnichannel experiences that boost conversion rates, fortify customer relationships, and propel sustainable growth.As a Customer Success Manager at Yotpo, your mission will be to forge strong partnerships with our premium clientele, ensuring value and a solid return on investment. You will nurture long-lasting professional relationships by delivering exceptional service and leveraging the full capabilities of the Yotpo platform. Be the catalyst for customer satisfaction, guiding clients through their journey and helping them maximize their experience with our services!

Role Overview Tide is hiring a Bilingual Customer Support Associate to assist French-speaking customers from Bulgaria. This role centers on delivering responsive, thoughtful service and resolving customer questions across multiple channels. What You Will Do Respond to customer inquiries in French through chat, email, or phone Troubleshoot issues and guide customers toward solutions Support customer satisfaction by handling requests promptly and professionally About the Team Join a group focused on clear communication and practical solutions. Every interaction aims to make the customer experience smoother and more reliable.

Join Mercier Consultancy MD for an exciting opportunity to work in vibrant Sofia, Bulgaria, with complete relocation support provided! We are seeking passionate French speakers who are ready to enhance their careers in a dynamic and multicultural work environment. Be part of our ever-expanding team dedicated to excellence and unparalleled customer satisfaction.Key Responsibilities Interact with French-speaking clients through various communication channels, ensuring exceptional service and support. Assist customers by addressing inquiries, resolving issues, and providing guidance on products and services. Handle administrative duties related to customer accounts with precision and promptness. Work collaboratively with diverse teams to deliver a seamless customer experience and effective follow-up. Maintain comprehensive and organized records of all client interactions and transactions. Stay informed about company products, policies, and industry trends to offer knowledgeable assistance.

Join our dynamic team at tinqin as a Business Analyst fluent in French, where your insights will drive strategic decisions and enhance our operational effectiveness. You will be pivotal in analyzing data, interpreting trends, and presenting actionable recommendations to stakeholders.

Join Mercier Consultancy as a Hungarian Speaking Customer Service Representative in vibrant Sofia, Bulgaria. We are thrilled to offer a robust relocation package to help you start your journey with us. We seek dedicated individuals who are passionate about delivering outstanding customer service to our Hungarian-speaking clients.As the primary contact for our Hungarian-speaking customers, you will assist them with inquiries, resolve issues, and ensure a seamless experience with our services. Your contributions will be vital in fostering customer satisfaction and loyalty.Key Responsibilities Deliver exceptional customer service in both Hungarian and English via multiple communication channels Promptly address customer inquiries, concerns, and challenges Accurately record customer interactions and resolutions in our CRM system Collaborate with team members to devise effective solutions for customer issues Collect feedback from customers to enhance service quality Maintain thorough knowledge of products and services to provide informed assistance Engage in training sessions to refine your skills continuously

Join Mercier Consultancy, a dynamic company located in the vibrant city of Sofia, Bulgaria, as we seek passionate and dedicated Slovak Speaking Customer Service Representatives. We are committed to providing outstanding customer experiences and are looking for individuals with excellent communication skills in Slovak.In this role, you will play a crucial part in assisting our Slovak-speaking customers by answering their inquiries, resolving their concerns, and offering support regarding our various services. Your contributions will be essential in cultivating positive customer interactions and building lasting relationships with our clientele.Key Responsibilities Deliver exceptional customer service in Slovak through multiple communication platforms such as phone, email, and chat. Resolve inquiries and issues related to our services efficiently. Maintain accurate records of customer interactions using our CRM system. Collaborate closely with internal teams to address customer concerns promptly. Collect customer feedback to improve service quality. Stay updated on company services and relevant updates. Engage in ongoing training to refine your skills.

Role Overview Sutherland is hiring a Bilingual Customer Service Specialist to support Spotify users in German and English. Based in Sofia, Bulgaria, this role focuses on helping customers with their questions, troubleshooting issues, and making sure every interaction leaves a positive impression. What You Will Do Respond to customer inquiries in both German and English Resolve account or technical issues for Spotify users Deliver clear, friendly communication across channels Work to maintain a high level of customer satisfaction Who We’re Looking For Fluency in German and English Strong communication and problem-solving skills Interest in music and technology Ability to work from Sofia, Bulgaria

Join the dynamic team at Mercier Consultancy MD as a French-Speaking Rent-a-Car Consultant and embark on an exciting journey in Sofia, Bulgaria, with a fully paid relocation package! This opportunity is perfect for individuals who thrive in delivering exceptional customer service while experiencing life in a vibrant European city.In this role, you will support French-speaking clients with their vehicle rental needs, ensuring a seamless and enjoyable rental experience.Key Responsibilities:Deliver outstanding customer service to French-speaking clients by managing inquiries, bookings, and providing thorough support.Oversee the entire car rental process, including vehicle handover, returns, and addressing any customer challenges.Conduct vehicle inspections and clearly articulate rental terms and conditions to clients.Collaborate with the operations team to ensure fleet availability and maintain high standards.Stay informed about fleet modifications, promotions, and company policies to assist customers effectively.

Join Mercier Consultancy as we expand our team in Sofia, Bulgaria! We are actively seeking enthusiastic Arabic Speaking Customer Service Representatives to provide top-notch support to our Arabic-speaking clientele. With a fantastic relocation package, we are committed to making your transition smooth and welcoming!As a Customer Service Representative, you will serve as the primary point of contact for our Arabic-speaking customers, skillfully addressing inquiries, resolving issues, and ensuring an exceptional customer experience. Your dedication will be vital in fostering strong relationships and guaranteeing customer satisfaction.Key ResponsibilitiesDeliver outstanding customer support in both Arabic and English across various communication channels.Handle customer inquiries, concerns, and issues with professionalism and efficiency.Maintain precise records of customer interactions within the CRM system.Collaborate with internal teams to ensure prompt resolutions to customer issues.Collect and analyze customer feedback to enhance service quality.Stay updated on our products and services to provide informed assistance.Engage in ongoing training and professional development opportunities.

Join Mercier Consultancy MD, a dynamic company located in the vibrant city of Sofia, as we seek enthusiastic Italian-Speaking Customer Service Representatives. This exciting role is perfect for individuals who thrive on delivering exceptional customer support and are fluent in Italian. You will have the opportunity to connect with customers, addressing their inquiries and ensuring a delightful experience.Key Responsibilities Effectively respond to customer inquiries via phone, email, and chat in Italian, providing assistance with product and service questions. Offer precise information regarding billing, accounts, and company policies. Guide customers through troubleshooting any issues they may face with products or services. Resolve customer complaints efficiently while ensuring high levels of satisfaction. Document all customer interactions in the CRM system for accurate record-keeping and follow-up. Work closely with internal teams to enhance service delivery and address customer feedback. Maintain up-to-date knowledge of the products and services offered to provide informed support.

Mercier Consultancy is thrilled to offer exciting career opportunities for Finnish Language Customer Service Representatives based in Sofia, Bulgaria. If you are passionate about assisting others and excel in delivering outstanding customer support, this role is tailor-made for you!In this position, you will play a vital role in assisting our Finnish-speaking clientele by addressing their inquiries, providing effective solutions, and ensuring a delightful experience with our services. Your commitment to excellence and professionalism will be crucial in fostering customer loyalty.Key ResponsibilitiesDeliver exceptional customer service in both Finnish and English across various communication platformsRespond to customer inquiries, concerns, and issues promptly and effectivelyAccurately document all customer interactions in our customer relationship management (CRM) systemCollaborate with team members to resolve intricate customer issuesCollect and analyze customer feedback to facilitate service enhancementsStay updated on product offerings and changes to provide the best assistance to customersParticipate in training sessions to continuously improve customer service skills

Join Mercier Consultancy as an Albanian-Speaking Customer Service Representative in Sofia, Bulgaria, and take advantage of our comprehensive relocation package designed to facilitate your move! We are seeking dynamic individuals who are passionate about providing exceptional customer service to our Albanian-speaking clientele.In this role, you will be the primary point of contact for our Albanian-speaking customers, assisting them with inquiries, resolving issues, and ensuring an excellent customer experience. Your contributions will be vital in fostering strong customer relationships and enhancing overall satisfaction.Key Responsibilities Provide outstanding customer service in both Albanian and English across various communication channels Efficiently address and resolve customer inquiries and challenges Maintain accurate records of customer interactions and solutions in our CRM system Collaborate with other teams to deliver comprehensive solutions for customer issues Collect and analyze customer feedback to inform service improvements Stay updated on product offerings and changes Participate in ongoing training to enhance customer service skills

Join Mercier Consultancy as a Greek-Speaking Customer Service Representative in Sofia, Bulgaria! We offer a comprehensive relocation package to support your transition. We seek passionate individuals committed to delivering outstanding customer support to our Greek-speaking clientele.In this role, you will serve as the primary contact for our Greek-speaking customers, assisting with inquiries and resolving issues to ensure a positive experience with our services. Your efforts will be crucial in fostering trust and satisfaction within our customer base.Key Responsibilities Provide exceptional customer service in both Greek and English through various communication channels. Quickly address customer inquiries and resolve issues effectively. Maintain accurate records of customer interactions within our CRM system. Collaborate with internal teams to ensure timely resolution of customer challenges. Collect customer feedback to support service improvements and enhance satisfaction. Stay updated on company products and services to offer knowledgeable assistance. Engage in continuous training to further develop your customer service skills.

Mercier Consultancy Group is on the lookout for a motivated and detail-oriented French-Speaking Fraud Investigator to enhance our team based in Sofia, Bulgaria. This exciting position offers a unique chance to immerse yourself in an international work environment, complete with a fully funded relocation package to facilitate your transition. In this role, you will be instrumental in detecting and preventing fraudulent activities for our varied clientele.Key Responsibilities:Thoroughly investigate suspicious transactions and activities utilizing a range of tools and methodologies.Conduct data analysis to uncover potential fraud patterns.Collaborate effectively with internal teams and external partners to gather necessary evidence.Draft comprehensive reports and documentation for each investigation undertaken.Engage with clients in French to clarify cases and communicate findings effectively.Stay informed about the latest trends in fraud and prevention techniques.