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Experience Level
Entry Level
Qualifications
Exceptional communication and interpersonal skillsStrong organizational abilities and attention to detailPrior experience in customer service or automotive industry preferredA positive attitude and a commitment to providing outstanding customer service
About the job
Lexus of Birmingham, a Sonic Automotive dealership, seeks a BDC Associate for Fixed Operations in Birmingham. This role acts as the main link between customers and the service department, ensuring clients receive the support they need for vehicle maintenance and repairs.
Responsibilities
Respond to customer inquiries about service and maintenance
Arrange and confirm service appointments, coordinating schedules with clients
Share customer needs and updates with service technicians
Help create a positive, seamless experience for every customer
Role overview
This position focuses on guiding clients through their service process, from the first contact to appointment scheduling and follow-up. Collaboration with both customers and the service team is central to the role.
About Sonic Automotive
Sonic Automotive is a leading automotive retailer committed to delivering a superior customer experience. With a portfolio of over 100 dealerships across the United States, we pride ourselves on our innovative approach to automotive retail and our dedication to our customers and employees alike.
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