Batch Scheduling Specialist at Inetum2 | Mexico City

Estamos en la búsqueda de un profesional en soporte técnico que posea experiencia demostrable en:Manejo de dispositivos terminales, incluyendo computadoras de escritorio, portátiles, tabletas y dispositivos móviles (Apple y Microsoft), así como software de sistema asociado.Soporte en dispositivos móviles, conectividad, redes y mantenimiento de salas de comunicaciones.Experiencia en impresoras, MFD y monitores.Instalaciones de audio y video, incluyendo señalización digital y equipos de retransmisión.Equipos para conferencias y reuniones.

Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.

Join our dynamic team at qadinc as an Application Support Specialist. In this role, you will be responsible for providing exceptional support for our cutting-edge AI applications, ensuring smooth operations and high user satisfaction. Your expertise will be key in troubleshooting issues, guiding users, and optimizing application performance.

Become a Key Player at Novibet as a Customer Support Specialist!Are you eager to make a significant impact in an innovative and rapidly expanding company? If you possess a strong passion for customer service and excel in high-energy environments, this opportunity is tailor-made for you.About UsEstablished in 2010, Novibet is a renowned GameTech company with a presence in Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. Our operational hubs are strategically located in Greece, Malta, Brazil, and Mexico, employing over 1,200 dedicated professionals across our global footprint. We are committed to leading the charge in technological innovation, consistently enhancing and delivering seamless online gaming and entertainment experiences to our growing customer base.Why Join Novibet?At Novibet, we empower our team members to excel by prioritizing personal and professional growth through collaborative learning and adaptation to new challenges. We are dedicated to cultivating a positive, inclusive, and supportive workplace culture where every individual can prosper.Join our global team of over 1,200 passionate individuals who value diversity, innovation, and personal development.Your RoleAs a Customer Support Specialist at Novibet, you will serve as the primary contact for our customers, addressing inquiries related to account management and betting options. You will effectively resolve issues such as payment discrepancies and access challenges, ensuring a smooth customer experience.Key ResponsibilitiesAssist our customers through live chat, phone, email, and social media with a wide range of inquiries related to payments, logins, verification, and betting.Respond quickly to customer requests and inquiries.Address complaints and provide suitable solutions.Escalate unresolved issues to appropriate internal teams and follow up for resolution.Document inquiries, feedback, and complaints.Improve customer experience by sharing valuable insights with Product teams.What You Bring to the TableHigh School Diploma or equivalent from an accredited institution.Proficiency in English is a plus.Previous experience in a similar role or in a call center setting is preferred.Strong computer skills.Exceptional communication and interpersonal abilities.Willingness to work in a shift rotation.What We OfferAt Novibet, we genuinely appreciate our employees! Within our vibrant, fast-paced environment, we encourage everyone to reach their fullest potential while enjoying the journey. Here’s how we support that:Competitive Compensation: Attractive salary and bonus structure.

Role overview The Support Engineer position at NielsenIQ in Mexico City centers on providing technical support to clients and ensuring their needs are addressed promptly. This role plays a key part in maintaining the reliability of services and upholding client satisfaction. Collaboration is a regular part of the job. Support Engineers work with colleagues from various teams to resolve client issues and keep daily operations on track. Building and maintaining strong relationships with clients is also a core responsibility. What you will do Deliver technical support and solutions for clients Work closely with internal teams to resolve operational challenges Help sustain smooth business operations Support ongoing client relationships through effective communication Location This position is based in Mexico City.

FlexCar is experiencing rapid growth and we are seeking a dedicated Customer Support Specialist to join our team in Mexico City.Who We AreAt FlexCar, we are revolutionizing car leasing by offering flexible ownership solutions that are accessible to everyone. Our mission is to elevate the car leasing experience and lead the future of mobility across Greece, Italy, Cyprus, Mexico, and beyond.Our TeamWe are on the lookout for passionate, ambitious individuals ready to embark on an exciting career journey with a dynamic and professional team. If you are eager to kickstart your career with one of Europe’s most promising startups, we want you!Position OverviewAs a Customer Support Specialist, your primary responsibility will be to handle inbound calls from existing customers, providing them with accurate and detailed responses to their inquiries. This role involves liaising with both B2B and B2C clients, as well as our fleet team, ensuring effective communication regarding any potential issues.Additionally, you will need to act swiftly to resolve problems in alignment with our operational processes, all while delivering an exceptional customer experience.

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.

Join OpenTable, a leading platform with over 60,000 restaurant partners and millions of diners, as we continue to revolutionize the dining experience. As part of Booking Holdings, Inc. (NASDAQ: BKNG), we pride ourselves on helping restaurants thrive through our innovative technology, allowing them to focus on their teams and guests.At OpenTable, every employee plays a vital role in shaping our culture of hospitality, where caring for others is at the forefront of our mission. As we expand rapidly, we invite you to be a part of our dynamic team!We are looking for a Customer Support Specialist who is genuinely passionate about helping people. While some technical skills are beneficial, we value your ability to connect with customers and think critically. If you have a background in computer networking or technical knowledge, that’s a plus!Your primary goal will be to resolve customer issues effectively while ensuring a positive interaction that leaves them smiling and satisfied. You will serve a diverse clientele worldwide, adapting your communication style as needed to foster strong relationships.Key Responsibilities:Respond to customer inquiries through calls, emails, and chats with exceptional service.Take ownership of customer issues and ensure timely resolutions.Log all customer interactions accurately in our CRM system (Salesforce).Seek assistance when necessary while maintaining a high level of service.Note: Bilingual proficiency in Spanish and English is required for this position.

ALTEN México is seeking a highly motivated and proactive IT Support Specialist to join our dynamic team. Our mission at ALTEN is to provide technical support services tailored to our clients' needs, ensuring continuity and efficiency across all IT operations.The ideal candidate will be responsible for delivering first-level technical assistance, managing and resolving issues related to hardware, software, and networks, as well as collaborating on projects to optimize technological services within the organization.Key Responsibilities:Respond to and resolve technical support requests via phone, email, and in-person.Diagnose issues and provide quick solutions to minimize downtime.Maintain documentation of support and incidents in the ticket management system.Collaborate with other technical teams to escalate incidents and ensure resolution.Proactively follow up on open incidents until closure.Install and configure equipment, software, and network devices as required.Ensure compliance with the company's security and cybersecurity policies.Train users on the efficient use and management of available technology.

Join efihr as an Application Support Analyst, where you will play a pivotal role in enhancing customer experiences by effectively resolving technical issues. Collaborating closely with your first-line colleagues, you will handle complex customer tickets related to our planning solutions, leveraging your specialized knowledge to deliver optimal resolutions.Your responsibilities will include:Delivering exceptional customer service by providing effective solutions to challenging problems faced by our clients.Owning the resolution process for assigned issues and ensuring clear communication of the implemented solutions to customers.Utilizing your technical expertise to identify and implement the most suitable solutions.Contributing to the Customer Services knowledge base to document our findings and enhance team knowledge.Building and maintaining a strong network within your team and across the company to ensure the best outcomes for customers.Effectively managing your time and priorities while keeping track of incoming tickets and maintaining a clear overview of tasks.

ALTEN México is seeking a Senior Ariba Consultant (Certified) to join our dynamic team immediately for an exciting project. The ideal candidate will possess robust experience in implementing Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network. This role requires strong technical skills for configuration and functional validation, as well as the ability to collaborate effectively within multidisciplinary teams in fast-paced environments.Main ResponsibilitiesDevelop functional designs, workbooks, and technical documentation.Configure and validate features of Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network.Conduct testing and provide support during production releases.Document processes and ensure quality assurance in functional deliverables.Collaborate with internal IT and business teams to ensure proper implementation of solutions.

Doctoralia is a SaaS platform in Mexico’s medical sector, connecting patients with healthcare professionals. The company emphasizes digital solutions that put patients at the center of care. Role overview The Sales Trainer in Mexico City focuses on building and delivering training for both new hires and current sales team members. This role helps the sales team grow skills, understand company processes, and improve overall performance. Supporting internal talent development is a core part of this position. Main responsibilities Design and lead training programs for new and existing sales staff. Create materials such as presentations, manuals, guides, and digital resources. Work with team leads and managers to identify areas for training. Evaluate training effectiveness through feedback and assessments. Monitor participant progress and offer coaching as needed. Maintain accurate training records and reports. Update content when company policies, tools, or processes change. Facilitate workshops, group sessions, and individual training sessions. Professional profile Bachelor’s degree in Human Resources, Administration, Psychology, Education, or a related field is preferred. Experience as a Trainer, Instructor, or Training Specialist in sales. Strong communication and presentation skills. Ability to motivate and develop team members. Familiarity with training and learning techniques.

Greetings! We are Fever, the premier technology platform transforming the landscape of culture and live entertainment.Our mission? To make culture and entertainment accessible to everyone. By leveraging our advanced technology and data-driven strategies, we are changing how individuals connect with live entertainment. Each month, over 300 million people across more than 55 countries (and growing) are inspired by our platform to uncover unforgettable experiences, while we empower event creators with our insights and technology to innovate, grow, and attract new audiences.Our achievements? We have partnered with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, presented internationally acclaimed experiences, and received backing from prominent global investors! Quite impressive, right? To fulfill our mission, we are seeking passionate individuals with a proactive mindset, eager to help shape the future of entertainment!Are you ready to be part of this exciting journey?Now, let’s delve into this role and your contributions towards achieving Fever’s mission.ROLE OVERVIEW: We are in search of a motivated individual to join our Sales Operations team. Your responsibilities will include:Oversight of our internal Back Office system.Creation and management of all plans that are added to our platform.Weekly monitoring of database queries to ensure optimal performance of our plans.Collaboration with various teams to implement necessary changes in marketplace configuration.

About Fever Fever is a technology platform focused on transforming culture and live entertainment. Every month, more than 300 million people across 55+ countries use our platform to discover new experiences. We help event creators grow their audiences with analytics and tools, and we work with partners like Netflix, F.C. Barcelona, and Primavera Sound. Our team is backed by global investors and recognized for award-winning experiences. Role Overview: IT Support Specialist (Mexico City) This is a hands-on role within a small, two-person IT team. The IT Support Specialist maintains our systems, manages access and devices (primarily macOS), and contributes to internal tooling projects. The position offers exposure to a range of technologies and systems, including opportunities to work with AI-assisted development tools such as Claude Code. Many on our team have used this role as a springboard into areas like infrastructure, reliability, or platform engineering. One former IT team member recently moved into our Site Reliability Engineering (SRE) group. What You Will Do Manage the macOS device fleet with Kandji MDM, including deployments, policy updates, and custom OpenVPN configuration. Handle access management: onboarding, offboarding, SSO, and permissions. Respond to IT requests via Slack and Jira, triaging and resolving issues. Work closely with the SRE team on infrastructure awareness and escalations. Create and maintain clear documentation for runbooks, procedures, and internal guides. Provide occasional support for Windows and some Linux users, though most work centers on macOS. Use automation platforms to streamline common requests and reduce repetitive work.

About PayJoy PayJoy is a credit company focused on helping underserved customers in emerging markets build financial stability. The company’s patented guaranteed credit technology gives new customers a way into the credit system. With point-of-sale financing and the PayJoy card, customers can access modern financial tools and improve their quality of life. PayJoy’s credit offerings also support micro-entrepreneurs and act as a form of insurance. The team uses machine learning, data science, and artificial intelligence to prevent fraud. By 2025, PayJoy will have served over 18 million customers and reached strong, sustainable profitability. About the Role The Customer Support Representative handles incoming and outgoing communications with PayJoy’s end customers in Mexico City. This includes phone calls, email inquiries, and WhatsApp chats. The role centers on providing friendly, helpful support to customers who have questions or concerns.

About the RoleThe Intelligence Specialist will join our data analysis team, utilizing various sources and tools to extract information. Your mission will be to transform data into actionable insights and identify new opportunities for our clients.Key ResponsibilitiesExtract, process, analyze, and present data focused on strategic objectives for the team and clients.Create detailed reports, including daily, weekly, and monthly alerts and summaries.Continuously monitor social media and media outlets to identify and map topics of interest for our clients, pinpointing both opportunities and threats.Manage alerts and crises by monitoring and measuring impact.Innovate and develop new processes or tools to automate tasks and add value for teams and clients.Define listening and monitoring strategies for brands and internal teams, from query definition to implementation and reporting.Develop trend reports to detect opportunities.Implement new measurement and scoring methods, alongside developing and maintaining KPIs and indicators.Extract, transform, and visualize data for final clients.

Join us as a Customer Support Advocate at Hootsuite, where you will play a vital role in delivering exceptional service to our customers. Our ideal candidate will possess a positive attitude, a passion for helping others, and a comprehensive understanding of our products and processes. In this hybrid position, you will assist our self-service customers both remotely and in our Mexico City office, reporting directly to the Customer Support Team Lead.

About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.

About UsDoctoralia is on a mission to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global benchmark for SaaS solutions in the medical sector, we connect millions of patients with specialists, transforming clinical practice into a digital, efficient, and patient-centered experience.We are currently seeking a passionate and results-oriented B2B Sales Leader with a strategic vision to drive company growth by acquiring new clients and strengthening business relationships in the healthcare sector.Role OverviewAs the B2B Sales Leader, you will lead and motivate a sales team focused on clinics, designing strategies for acquiring new clients and developing robust business relationships within the healthcare sector. You will play a crucial role in expanding our market presence, guiding sales objective fulfillment, and driving initiatives that create value for both clients and the company.