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Backend Software Engineer (AI Agent)

CrestaCanada (Remote)
Remote Full-time

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Responsibilities:Design, develop, and maintain robust and scalable backend architectures for Cresta’s AI Agent solutions and proprietary models. Collaborate with cross-functional teams, including frontend engineers and machine learning engineers, to ensure seamless integration of AI Agents into Cresta’s customer solutions. Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities. Drive efforts to optimize server responsiveness and efficiency, ensuring high performance in real-world applications.

About the job

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform seamlessly integrates advanced AI with human intelligence, enabling contact centers to uncover customer insights, streamline conversations, and optimize workflows. With roots in the esteemed Stanford AI lab, our co-founder and chairman, Sebastian Thrun, is renowned for his groundbreaking work at Google X, Waymo, Udacity, and beyond. Our leadership team also boasts CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early contributor at OpenAI.

Embark on this exciting journey with us to revolutionize the workforce through AI. The future of work is unfolding at Cresta.

About the Role:

As part of the AI Agent team, you will contribute to the development of cutting-edge AI Agents designed to tackle real-world challenges faced by our clients. Your focus will be on leveraging the latest advancements in Large Language Models (LLMs) and AI Agent systems, ensuring that the solutions we create are secure, cost-effective, and reliable. This position requires hands-on engagement with state-of-the-art projects, calling for innovative and passionate software engineers capable of translating research into scalable, practical applications.

Your primary responsibility will be to guarantee that our AI Agents are supported by resilient and scalable server solutions. This entails designing and maintaining the server architecture capable of managing high-volume, real-world interactions while maintaining optimal performance and availability. Although our focus is on server optimization and data management rather than pure research, you will work with some of the most advanced technologies in cloud and server infrastructure.

This is a rare opportunity to influence the future of AI at Cresta by addressing complex problems and deploying groundbreaking AI solutions in production environments.

About Cresta

Cresta is at the forefront of AI technology, dedicated to enhancing customer interactions and maximizing the efficiency of contact centers. Our team is composed of industry leaders and innovators who are passionate about shaping the future of work through intelligent solutions.

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