Backend Engineer at ThreatAware | Kitchener

About DialpadDialpad is at the forefront of transforming customer communications through our cutting-edge AI-powered platform. With over 50,000 companies, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, relying on us, we are dedicated to enhancing customer interactions with real-time, AI-driven insights. Discover more at dialpad.com.The Dialpad ExperienceAs a part of Dialpad, you will be joining a dynamic team that champions our mission of empowering customers and their teams for unparalleled success. We believe every conversation is crucial, and our platform elevates each interaction through real-time insights and automation.We are committed to constant evolution, encouraging every team member to harness industry-leading AI to enhance both our platform and personal growth. We are looking for individuals who not only meet our high standards but exceed them. Our ambitious goals require a team that operates at peak performance, and we value traits such as: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Support Engineer at Dialpad, you will be pivotal in maintaining our cloud-based communications platform and ensuring a seamless customer experience. Collaborating closely with Engineering, Product, and Sales, you will take ownership of complex technical issues and drive them to resolution. This role is perfect for someone who thrives in a fast-paced environment, excels in problem-solving, and is passionate about delivering outstanding customer service.

D2L is an innovative cloud technology company revolutionizing the education landscape and shaping the Future of Work. We are in the midst of the most significant transformation in teaching and learning history, and D2L is at the forefront of this critical evolution.Our advanced models of education foster personalized, student-centric experiences that enhance retention, engagement, satisfaction, and outcomes for learners across schools, campuses, and companies.At D2L, we are redefining global learning through our next-generation learning environment and solutions, designed to engage and inspire learners. Our platform is uniquely user-friendly, adaptable, and intelligent—no other company offers a solution as comprehensive and innovative as D2L.For 25 years, D2L has been dedicated to transforming the way the world learns, helping to unlock human potential on a global scale.Every application we receive is carefully reviewed by a member of our Talent Acquisition team—yes, a real person reviews your resume! While we utilize AI tools internally to streamline tasks like meeting notes and summaries, these tools do not influence hiring decisions or candidate evaluations.ABOUT THIS ROLE:We are seeking a skilled Product Support Analyst who specializes in application troubleshooting. You will analyze problem reports, identify their causes, and recommend solutions or effective workarounds as necessary.As a key escalation point for client Subject Matter Experts, you will serve as the primary contact for client technical teams. By leveraging technical investigation, troubleshooting skills, and collaboration with various teams at D2L, you will ensure a world-class support experience for D2L Administrators.

About DialpadDialpad is a pioneering AI-driven customer communications platform, revolutionizing the way businesses connect with their clients. Trusted by over 50,000 companies worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers organizations to strengthen customer relationships through real-time, AI-powered insights. Explore more at dialpad.com.Join Us at DialpadAt Dialpad, you will be part of a dynamic and collaborative team focused on our common goal of ensuring our customers and their teams achieve outstanding success. We recognize the significance of every conversation, elevating each interaction with a platform that delivers real-time insights and automation tailored for our clients.We champion continuous improvement, enabling every team member to utilize cutting-edge AI to enhance our platform and their own expertise. We seek individuals who not only meet our rigorous standards but also exceed them. Our aspirations are ambitious, and fulfilling them demands a team that operates at the pinnacle of excellence. We look for individuals who embody the traits that contribute to our success: Resourcefulness, Curiosity, Optimism, Persistence, and Empathy.Your RoleAs the Manager of the Technical Account Managers (TAMs), you will guide and nurture a team of TAMs who cater to Dialpad's most significant and intricate clients. Your responsibilities will encompass leadership, operational effectiveness, and enhancing TAM performance against clearly defined objectives, including proactive client interactions, time-to-resolution metrics, and customer satisfaction scores.Having previously served as a TAM (or equivalent), you are adept at engaging with complex technical scenarios, refining processes, and stepping into a senior escalation role when necessary. You will collaborate cross-functionally with Support, Customer Success, Sales, Product, and Engineering to guarantee that our TAM services are predictable, scalable, and intricately aligned with customer outcomes.

Join our dedicated team at Spectrum Healthcare as a Home Support Worker (HSW), where you will make a significant impact in the lives of individuals needing assistance in the comfort of their own homes. As an HSW, you will provide compassionate care, support daily living activities, and promote independence and well-being among our clients.

House of Friendship’s Rapid Access Addiction Medicine (RAAM) Clinic in Kitchener, ON offers low-barrier support for people seeking help with substance use. The clinic connects participants with addiction medicine providers, counselors, and peer workers in a welcoming, walk-in setting. The Peer Support Worker is a key part of this team, drawing on lived experience with substance use and recovery to build trust and provide support to others starting or continuing their own journeys. This is a permanent, full-time position (37.5 hours per week) with a Monday through Friday schedule. The role includes a competitive salary, paid sick time, personal days, vacation, group health benefits, and a defined contribution pension plan. Employment is conditional on a successful Police Records Check (Vulnerable Sector). What you will do Welcome participants, build rapport, and maintain a judgement-free space while upholding professional boundaries. Offer frontline support for de-escalation and conflict resolution, especially for those facing mental health and addiction challenges. Share personal experiences with addiction and recovery in group settings to foster connection. Manage a caseload of 6-10 participants, providing individualized and system-navigation support. Help participants access additional programs and community resources. Model self-care and self-awareness for others. Use a person-centered approach to share information about available resources. Handle confidential information in compliance with the Personal Health Information Protection Act (PHIPA). Facilitate urinary drug screening as needed. Requirements Lived experience with substance use and recovery, with readiness to share this journey in support of others. Ability to maintain confidentiality and comply with PHIPA. Successful Police Records Check (Vulnerable Sector) before starting employment.

D2L is a leading cloud-based company revolutionizing the field of education and shaping the Future of Work. Amidst the largest transformation in educational models in history, D2L stands at the forefront of this pivotal change.Our innovative teaching and learning frameworks facilitate a personalized, student-centric experience that enhances retention, engagement, satisfaction, and outcomes for learners of all ages across schools, campuses, and organizations.By offering next-generation learning environments and solutions, D2L is redefining how the world learns, providing customers with a platform that is intuitive, adaptable, and intelligent. No other company offers a solution as comprehensive and pioneering as D2L.For 25 years, our singular mission has remained unchanged: to transform how the world learns, thereby enhancing human potential on a global scale.ABOUT THIS ROLE:We are on the lookout for a Bilingual Product Support Analyst who excels in application troubleshooting. This professional will analyze problem reports to identify the source of issues, their causes, and propose effective solutions or workarounds when necessary.Serving as an escalation point for client Subject Matter Experts, the Product Support Analyst is the main contact for client technical teams. Through thorough technical investigations and collaborative efforts with various teams at D2L, the PSAs provide a world-class support experience for D2L Administrators.

About DialpadDialpad is the premier AI-enhanced customer communications platform, revolutionizing the way businesses engage with their customers. With over 50,000 companies globally — including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — Dialpad empowers organizations to forge stronger customer relationships through real-time, AI-driven insights. Discover more at dialpad.com.Join the Dialpad TeamAs a member of Dialpad, you will collaborate with a dedicated team focused on our mission to ensure the success of our customers and their employees. Every conversation is significant, and we are enhancing each interaction with our platform that provides real-time insights and automation. We champion continuous growth, where every team member utilizes cutting-edge AI to refine our platform and improve their skills. We are in search of individuals who not only meet our high standards but exceed them. Our aspirations are ambitious, and achieving them necessitates a team that operates at peak performance. We value traits that are essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Account Manager (TAM), you will collaborate across teams to support Dialpad’s most significant and intricate clients. Through cultivating trusted relationships, you will provide tailored, strategic consultations and proactively pinpoint opportunities to enhance the value businesses deliver to their customers, optimize technical operations within their teams, and accelerate their global growth with Dialpad.The Customer Experience (CX) Organization is dedicated to delighting customers at every touchpoint. We prioritize understanding and meeting the evolving needs and expectations of our clients, and we are committed to working collaboratively to provide seamless and memorable interactions.

Join the team at cima2 as a Hydraulic Project Engineer specializing in Water and Wastewater projects. In this pivotal role, you will be responsible for designing, analyzing, and overseeing hydraulic systems that are essential for maintaining clean water and effective wastewater management. Your expertise will contribute to projects that enhance community infrastructure and environmental sustainability.As a member of our dynamic engineering team, you will collaborate with cross-functional professionals, ensuring that all designs meet regulatory standards and exceed client expectations. We are looking for innovative thinkers who are passionate about leveraging their technical skills to solve complex challenges in hydraulic engineering.

Join our dynamic team at cima2 as a Civil Project Engineer. In this pivotal role, you will be responsible for overseeing the planning, design, and execution of civil engineering projects. Your expertise will ensure that projects are completed on time, within budget, and in compliance with all regulatory standards.The ideal candidate will have a passion for civil engineering, a keen eye for detail, and the ability to work collaboratively with a team. This is a fantastic opportunity to advance your career in a stimulating environment.

Role overview The Founding AI Systems Engineer at Dialpad will play a central part in shaping the architecture and development of advanced AI systems for the company’s communication products. This early technical leadership role is hands-on, requiring close work with engineering, product, and research teams in Kitchener, Canada. What you will do Design and build AI-driven systems that support Dialpad’s suite of communication solutions. Collaborate with cross-functional teams to integrate new technologies into existing and future products. Offer technical expertise and help define the engineering direction for AI-related projects. Collaboration and impact This position involves both technical execution and strategic input. Expect to work alongside colleagues from diverse backgrounds, contributing to the foundation and future growth of Dialpad’s AI capabilities.

Join our dynamic team as a Senior Electrical Engineer at AECOM, where your expertise will directly contribute to innovative projects that shape the future of infrastructure. You will be responsible for overseeing electrical engineering tasks, ensuring compliance with industry standards, and collaborating with multidisciplinary teams to achieve project goals.In this role, you will leverage your extensive experience to design, develop, and implement advanced electrical systems while mentoring junior engineers and contributing to technical documentation. Your ability to solve complex engineering problems will be crucial as you work on exciting projects across various sectors.

Join AECOM as a Structural Engineer and contribute to innovative projects that shape the infrastructure of our communities. In this role, you will leverage your engineering expertise to design, analyze, and implement structural solutions that meet the highest standards of safety and efficiency.Your responsibilities will include collaborating with a diverse team of professionals, conducting structural assessments, and ensuring compliance with industry regulations. This is an exciting opportunity to work on impactful projects that enhance public safety and promote sustainable development.

Who You Are:Adaptable and Proactive Problem Solver. You excel in dynamic environments where data is unstructured, and solutions are not immediately apparent. You possess the ability to define problems, make logical assumptions, and adapt swiftly as challenges arise.Systematic Thinker. Your focus extends beyond just models; you consider the entire lifecycle of data, including its generation, movement, deployment of models, and the impact of outputs on product performance. You prioritize accuracy while also valuing latency, reliability, and transparency.Collaborative Team Player. You thrive in teamwork, effectively liaising with product, firmware, backend, and design teams to bridge business objectives, technical constraints, and implementation challenges. Your communication is clear, and you value collective success over individual accolades.What We Need:End-to-End Ownership of Data and ML Systems. You will be responsible for designing, building, and maintaining the data pipelines and machine learning models that drive our core product functionalities.

Join cima2 as a Project Engineer focused on Water and Wastewater Treatment, where you will lead and manage engineering projects that contribute to sustainable water solutions. You will collaborate with multidisciplinary teams, ensuring that projects meet environmental standards and client expectations.

Who You Are:An AI-native software engineer. You integrate AI seamlessly into your software development process, enhancing your workflow and improving the speed and quality of your releases. You possess a strong intuition for effectively utilizing models and guiding them toward desired outcomes.Grounded in engineering fundamentals. You recognize that AI-assisted development demands a foundation of taste, judgment, and rigor. Your commitment to code quality, testability, system design, and maintainability ensures that rapid deployment does not compromise long-term viability.Curious and constantly learning. The AI landscape evolves rapidly, and you proactively stay informed on new models, tools, and techniques. Your genuine interest drives you to discern valuable advancements that enhance product delivery.What We Need:Fluency with AI-assisted development. You have extensive experience in utilizing AI tools to enhance software development processes.Proficiency in programming languages. You are skilled in languages such as Python, Java, or C++ and understand their application in AI development.Strong problem-solving skills. You can analyze complex problems and devise innovative solutions leveraging AI technologies.

Who You Are:A Champion of Uncertainty. You thrive in dynamic environments where you can define problems as much as solve them, making informed decisions even with limited data.A User-Centric Engineer. You focus on building great products, considering user experience, asking insightful questions about the purpose behind features, and taking pride in delivering solutions that resonate with customers.An Empathetic Team Player. You enjoy collaborating with cross-functional teams, including designers and engineers, to address challenges and optimize product functionality. Your clear communication fosters a sense of shared success.What We Are Looking For:Ownership of Comprehensive Product Features. Manage user-facing features, from thermostat controls to energy optimization tools, ensuring they meet user needs and company standards.

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses engage with their customers. With over 50,000 global clients, including renowned brands such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, we empower companies to enhance customer relationships through real-time, AI-generated insights. Explore more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team, striving toward our mission of ensuring the success of our customers and their employees. We recognize the significance of every conversation, and we are committed to elevating each interaction with a platform that delivers real-time insights and automation. Our culture emphasizes continuous growth, where every team member harnesses cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but surpass them. Our ambitious goals require a dedicated team that operates at the pinnacle of performance. We value traits such as being Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Senior Software Engineer on the Billing team, you will take ownership of various components within our billing system. Collaborating closely with fellow engineers, you will build scalable billing APIs and develop tools to optimize our billing platform while assisting our support teams. Additionally, you will contribute to the next generation of our billing platform leveraging microservices architecture.This position reports to our Engineering Manager and is based in our Kitchener Office.Your engineering expertise will enrich our team. We welcome candidates from diverse engineering backgrounds—whether frontend, backend, or otherwise—as long as you bring enthusiasm and a willingness to learn. You take pride in creating resilient, well-designed, long-term solutions that provide efficiency and save time in the long run.What You Will DoContribute to the architecture of the billing platform to ensure it scales effectively and supports the rapid growth of Dialpad's customer base.Develop reusable, well-defined APIs that enhance system performance.

Who You Are:A Practical Problem Solver: You focus on delivering high-value, functional solutions rather than striving for theoretical perfection, recognizing that in a vertically integrated business, software is essential for operations.An Efficiency Enthusiast: You dislike repetitive manual tasks; when you notice operations teams struggling with spreadsheets or data entry, your instinct is to design automated workflows to enhance efficiency.An Empathetic Team Player: You are willing to step outside the code editor to understand your users—whether they are dispatchers, warehouse managers, or field technicians—and create tools that simplify their tasks.What We Need:Experience in Full-Cycle Automation: Demonstrated ability to develop and sustain internal tools and robust APIs that integrate various business functions, from inventory management to supply chain logistics.

D2L is a pioneering cloud company dedicated to transforming education and shaping the Future of Work. We are at the forefront of a historic transition in teaching and learning methodologies, positioning ourselves as a key player in this fundamental shift.Our innovative approaches to education foster personalized, student-centric experiences, enhancing retention, engagement, satisfaction, and outcomes for learners of all ages across schools, campuses, and organizations.At D2L, we are revolutionizing the learning landscape by delivering next-generation learning environments and solutions that captivate and motivate learners. Most importantly, we empower our clients with a platform that is intuitive, flexible, and intelligent. No other company offers a solution as comprehensive and groundbreaking as D2L.For 25 years, D2L has remained committed to our singular mission: to redefine how the world learns, ultimately enhancing human potential on a global scale.Each application we receive is carefully reviewed by a member of our Talent Acquisition team—yes, a real person examines your resume! While we utilize AI tools internally to optimize tasks like meeting notes and administrative work, these technologies do not rank resumes, make hiring decisions, or influence candidate evaluations.