Backend Engineer at ThreatAware | Kitchener

Role overview The Founding AI Systems Engineer at Dialpad will play a central part in shaping the architecture and development of advanced AI systems for the company’s communication products. This early technical leadership role is hands-on, requiring close work with engineering, product, and research teams in Kitchener, Canada. What you will do Design and build AI-driven systems that support Dialpad’s suite of communication solutions. Collaborate with cross-functional teams to integrate new technologies into existing and future products. Offer technical expertise and help define the engineering direction for AI-related projects. Collaboration and impact This position involves both technical execution and strategic input. Expect to work alongside colleagues from diverse backgrounds, contributing to the foundation and future growth of Dialpad’s AI capabilities.

Who You Are:An AI-native software engineer. You integrate AI seamlessly into your software development process, enhancing your workflow and improving the speed and quality of your releases. You possess a strong intuition for effectively utilizing models and guiding them toward desired outcomes.Grounded in engineering fundamentals. You recognize that AI-assisted development demands a foundation of taste, judgment, and rigor. Your commitment to code quality, testability, system design, and maintainability ensures that rapid deployment does not compromise long-term viability.Curious and constantly learning. The AI landscape evolves rapidly, and you proactively stay informed on new models, tools, and techniques. Your genuine interest drives you to discern valuable advancements that enhance product delivery.What We Need:Fluency with AI-assisted development. You have extensive experience in utilizing AI tools to enhance software development processes.Proficiency in programming languages. You are skilled in languages such as Python, Java, or C++ and understand their application in AI development.Strong problem-solving skills. You can analyze complex problems and devise innovative solutions leveraging AI technologies.

Who You Are:Adaptable and Proactive Problem Solver. You excel in dynamic environments where data is unstructured, and solutions are not immediately apparent. You possess the ability to define problems, make logical assumptions, and adapt swiftly as challenges arise.Systematic Thinker. Your focus extends beyond just models; you consider the entire lifecycle of data, including its generation, movement, deployment of models, and the impact of outputs on product performance. You prioritize accuracy while also valuing latency, reliability, and transparency.Collaborative Team Player. You thrive in teamwork, effectively liaising with product, firmware, backend, and design teams to bridge business objectives, technical constraints, and implementation challenges. Your communication is clear, and you value collective success over individual accolades.What We Need:End-to-End Ownership of Data and ML Systems. You will be responsible for designing, building, and maintaining the data pipelines and machine learning models that drive our core product functionalities.

Dialpad is hiring an AI Productivity Analyst in Kitchener, Canada. This position focuses on using artificial intelligence to improve how the company works and operates. Role overview The AI Productivity Analyst will examine data tied to productivity and daily operations. The main goal is to uncover trends and patterns that affect how efficiently teams and systems perform. What you will do Analyze productivity and operational data Identify trends and patterns that influence efficiency Develop clear, actionable recommendations based on findings About Dialpad Dialpad creates AI-powered communication tools for businesses. The company values practical problem-solving and relies on data-driven decisions to guide its work.

About Us Acceldata is a pioneering leader in Enterprise Data Observability, established in 2018 and supported by prestigious investors such as Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures. As a Series-C funded organization, we are based in Silicon Valley.Our groundbreaking Enterprise Data Observability Platform empowers enterprises to create and manage world-class data products by ensuring their data is reliable, trustworthy, and equipped to support today's most critical technologies, including AI, LLMs, Analytics, and DataOps.As a SaaS offering, Acceldata is the trusted choice for renowned global corporations, including HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many others.About AcceldataAt Acceldata, we are transforming the way enterprises manage, observe, and optimize their data platforms. Our mission is to deliver a cohesive enterprise-grade data observability and modernization platform that integrates effortlessly across cloud, hybrid, and on-premises environments.The Acceldata Open Data Platform (ODP) consolidates the best components of the modern data ecosystem, incorporating technologies such as Hadoop, Spark, Hive, Trino, Kafka, NiFi, MLFlow, Pinot, and more. This enables organizations to execute complex analytical workloads at scale while maintaining flexibility and avoiding vendor lock-in.About the RoleWe are on the lookout for a Senior Software Engineer with at least 7 years of experience in distributed systems or data platform development. In this pivotal role, you will design, develop, and scale components of the Acceldata Open Data Platform (ODP), contributing to open-source technologies and addressing real-world challenges in large-scale data infrastructure.This is a full-time, on-site position open to candidates holding valid work authorization.Why Join UsAt Acceldata, your contributions will extend beyond just writing code; you will be instrumental in shaping the foundation of modern data platforms leveraged by some of the world’s largest enterprises. Collaborate with experienced engineers and open-source contributors who are passionate about tackling complex distributed systems challenges at scale. Each project you undertake will have a direct impact on how data platforms are managed, observed, and optimized across hybrid and cloud ecosystems.This is your opportunity to create technology that truly matters—software that drives mission-critical pipelines, scales to petabytes, and influences the open-source community as a whole. We operate at a fast pace, value creativity, and reward innovation. If you’re eager to make a meaningful impact, we’d love to hear from you!

Who You Are:A Problem Solver in Ambiguous Environments. You excel in dynamic settings where specifications may not be clear. Your ability to define challenges while crafting solutions makes you a valuable asset.A Systems Thinker Bridging Hardware and Software. You take pride in ensuring the reliability of intricate systems and understand how to apply Gall’s Law effectively. Your troubleshooting approach considers the holistic interactions between components.A Collaborative Team Player. You thrive in collaboration with hardware engineers, backend teams, field operations, and customer support, ensuring smooth communication and shared success.What We Need:Comprehensive Management of Device Firmware. You will oversee all aspects of firmware development, from inception through deployment to post-launch support.

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses engage with their customers. With over 50,000 global clients, including renowned brands such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, we empower companies to enhance customer relationships through real-time, AI-generated insights. Explore more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team, striving toward our mission of ensuring the success of our customers and their employees. We recognize the significance of every conversation, and we are committed to elevating each interaction with a platform that delivers real-time insights and automation. Our culture emphasizes continuous growth, where every team member harnesses cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but surpass them. Our ambitious goals require a dedicated team that operates at the pinnacle of performance. We value traits such as being Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Senior Software Engineer on the Billing team, you will take ownership of various components within our billing system. Collaborating closely with fellow engineers, you will build scalable billing APIs and develop tools to optimize our billing platform while assisting our support teams. Additionally, you will contribute to the next generation of our billing platform leveraging microservices architecture.This position reports to our Engineering Manager and is based in our Kitchener Office.Your engineering expertise will enrich our team. We welcome candidates from diverse engineering backgrounds—whether frontend, backend, or otherwise—as long as you bring enthusiasm and a willingness to learn. You take pride in creating resilient, well-designed, long-term solutions that provide efficiency and save time in the long run.What You Will DoContribute to the architecture of the billing platform to ensure it scales effectively and supports the rapid growth of Dialpad's customer base.Develop reusable, well-defined APIs that enhance system performance.

About DialpadDialpad is a premier AI-driven customer communications platform that revolutionizes how businesses interact with their clients. With over 50,000 global users, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers organizations to forge stronger connections through real-time AI insights. Discover more at dialpad.com.Our CultureAt Dialpad, we foster a collaborative environment where every team member contributes to our mission of making customers and their employees exceptionally successful. We believe in the significance of each conversation and are enhancing every interaction with a platform that provides real-time insights and automation.We thrive on continuous improvement, encouraging every employee to leverage cutting-edge AI to refine our platform and their own capabilities. We seek individuals who not only meet our rigorous standards but exceed them. Our ambitious goals require a team that operates at a high caliber. We value traits fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Senior Software Development Engineer in Test (Sr. SDET) within Agentic QA, you will be responsible for the test automation and quality frameworks that underpin Dialpad's AI Voice Agent services. This entails developing automated tests for comprehensive product experiences, ranging from the frontend UI to backend services, APIs, and audio/text interactions. You will evaluate orchestration flows, agent configuration experiences, and guardian safeguards to establish robust automated coverage for functionality, performance, reliability, UX, and more.In this position, you will create extensive automated test infrastructure and collaborate closely with the development team to enhance the testability, stability, and overall delight of our rapidly evolving AI platform for customers.

About DialpadDialpad is the premier AI-driven customer communications platform that is revolutionizing the way businesses interact with their clients. Over 50,000 global enterprises—such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—trust Dialpad to strengthen their customer relationships through real-time, AI-powered insights. For further details, visit dialpad.com.Our CultureAt Dialpad, you will join a collaborative team committed to a unified goal: ensuring our customers and their employees achieve exceptional success. We recognize that every conversation is significant, and we are enhancing each interaction with a platform that delivers real-time insights and automation.We promote continuous growth, encouraging our employees to leverage cutting-edge AI to improve both our platform and their personal skills. We seek individuals who not only meet but exceed our expectations. Our ambitious goals require a team that operates at the highest level, characterized by traits such as: Resourceful, Inquisitive, Positive, Tenacious, and Compassionate.Your RoleAs a Software Development Engineer in Test (SDET) at Dialpad, you will spearhead the development of scalable, world-class mobile test automation frameworks, enabling our engineering teams to deliver products with assurance and agility.We are in search of a quality champion who can seamlessly connect development and testing. You should possess excellent verbal and written communication skills, and be adept at collaborating with a geographically distributed team to realize a shared vision. Your responsibilities will include enhancing and maintaining mobile testing frameworks, influencing design decisions, and collaborating closely with senior developers.This position will report to a Quality Engineering Manager based in the USA.

Join the team at cima2 as a Hydraulic Project Engineer specializing in Water and Wastewater projects. In this pivotal role, you will be responsible for designing, analyzing, and overseeing hydraulic systems that are essential for maintaining clean water and effective wastewater management. Your expertise will contribute to projects that enhance community infrastructure and environmental sustainability.As a member of our dynamic engineering team, you will collaborate with cross-functional professionals, ensuring that all designs meet regulatory standards and exceed client expectations. We are looking for innovative thinkers who are passionate about leveraging their technical skills to solve complex challenges in hydraulic engineering.

Join our dynamic team at cima2 as a Civil Project Engineer. In this pivotal role, you will be responsible for overseeing the planning, design, and execution of civil engineering projects. Your expertise will ensure that projects are completed on time, within budget, and in compliance with all regulatory standards.The ideal candidate will have a passion for civil engineering, a keen eye for detail, and the ability to work collaboratively with a team. This is a fantastic opportunity to advance your career in a stimulating environment.

Join our dynamic team as a Senior Electrical Engineer at AECOM, where your expertise will directly contribute to innovative projects that shape the future of infrastructure. You will be responsible for overseeing electrical engineering tasks, ensuring compliance with industry standards, and collaborating with multidisciplinary teams to achieve project goals.In this role, you will leverage your extensive experience to design, develop, and implement advanced electrical systems while mentoring junior engineers and contributing to technical documentation. Your ability to solve complex engineering problems will be crucial as you work on exciting projects across various sectors.

Join AECOM as a Structural Engineer and contribute to innovative projects that shape the infrastructure of our communities. In this role, you will leverage your engineering expertise to design, analyze, and implement structural solutions that meet the highest standards of safety and efficiency.Your responsibilities will include collaborating with a diverse team of professionals, conducting structural assessments, and ensuring compliance with industry regulations. This is an exciting opportunity to work on impactful projects that enhance public safety and promote sustainable development.

Join cima2 as a Project Engineer focused on Water and Wastewater Treatment, where you will lead and manage engineering projects that contribute to sustainable water solutions. You will collaborate with multidisciplinary teams, ensuring that projects meet environmental standards and client expectations.

About DialpadDialpad is at the forefront of transforming customer communications through our cutting-edge AI-powered platform. With over 50,000 companies, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, relying on us, we are dedicated to enhancing customer interactions with real-time, AI-driven insights. Discover more at dialpad.com.The Dialpad ExperienceAs a part of Dialpad, you will be joining a dynamic team that champions our mission of empowering customers and their teams for unparalleled success. We believe every conversation is crucial, and our platform elevates each interaction through real-time insights and automation.We are committed to constant evolution, encouraging every team member to harness industry-leading AI to enhance both our platform and personal growth. We are looking for individuals who not only meet our high standards but exceed them. Our ambitious goals require a team that operates at peak performance, and we value traits such as: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Support Engineer at Dialpad, you will be pivotal in maintaining our cloud-based communications platform and ensuring a seamless customer experience. Collaborating closely with Engineering, Product, and Sales, you will take ownership of complex technical issues and drive them to resolution. This role is perfect for someone who thrives in a fast-paced environment, excels in problem-solving, and is passionate about delivering outstanding customer service.

Who You Are:A Champion of Uncertainty. You thrive in dynamic environments where you can define problems as much as solve them, making informed decisions even with limited data.A User-Centric Engineer. You focus on building great products, considering user experience, asking insightful questions about the purpose behind features, and taking pride in delivering solutions that resonate with customers.An Empathetic Team Player. You enjoy collaborating with cross-functional teams, including designers and engineers, to address challenges and optimize product functionality. Your clear communication fosters a sense of shared success.What We Are Looking For:Ownership of Comprehensive Product Features. Manage user-facing features, from thermostat controls to energy optimization tools, ensuring they meet user needs and company standards.

Who You Are:A Practical Problem Solver: You focus on delivering high-value, functional solutions rather than striving for theoretical perfection, recognizing that in a vertically integrated business, software is essential for operations.An Efficiency Enthusiast: You dislike repetitive manual tasks; when you notice operations teams struggling with spreadsheets or data entry, your instinct is to design automated workflows to enhance efficiency.An Empathetic Team Player: You are willing to step outside the code editor to understand your users—whether they are dispatchers, warehouse managers, or field technicians—and create tools that simplify their tasks.What We Need:Experience in Full-Cycle Automation: Demonstrated ability to develop and sustain internal tools and robust APIs that integrate various business functions, from inventory management to supply chain logistics.

D2L is a pioneering cloud company dedicated to transforming education and shaping the Future of Work. We are at the forefront of a historic transition in teaching and learning methodologies, positioning ourselves as a key player in this fundamental shift.Our innovative approaches to education foster personalized, student-centric experiences, enhancing retention, engagement, satisfaction, and outcomes for learners of all ages across schools, campuses, and organizations.At D2L, we are revolutionizing the learning landscape by delivering next-generation learning environments and solutions that captivate and motivate learners. Most importantly, we empower our clients with a platform that is intuitive, flexible, and intelligent. No other company offers a solution as comprehensive and groundbreaking as D2L.For 25 years, D2L has remained committed to our singular mission: to redefine how the world learns, ultimately enhancing human potential on a global scale.Each application we receive is carefully reviewed by a member of our Talent Acquisition team—yes, a real person examines your resume! While we utilize AI tools internally to optimize tasks like meeting notes and administrative work, these technologies do not rank resumes, make hiring decisions, or influence candidate evaluations.

Join our dynamic team at Acceldata as a Staff Engineer specializing in our Open Source Data Platform (ODP). In this pivotal role, you will leverage your technical expertise to drive innovation, enhance our data platform, and contribute to the open-source community. Your responsibilities will include designing robust systems, collaborating with cross-functional teams, and implementing best practices in data management and engineering.