B2B Technical Support Specialist

Join our dynamic team at 360itprofessionals1 as a Technical Metadata Analyst. In this pivotal role, you will be responsible for managing and optimizing metadata processes, ensuring the integrity and accuracy of technical data across various platforms. Your expertise will play a crucial role in enhancing data usability and supporting our clients' needs.

About Future Secure AI Future Secure AI builds solutions in artificial intelligence for global enterprises. The company’s work addresses real-world challenges across industries, guided by a culture that values courage, thoroughness, and curiosity. Leadership maintains an open-door policy and supports professional development, aiming to create an environment where each person’s growth contributes to the team’s success. Employees collaborate closely with experienced colleagues and have the chance to work on meaningful, innovative projects. Role Overview The Senior Technical Business Analyst will guide complex AI initiatives at Future Secure AI. This role is based in Austin, TX; New York, NYC; or Toronto, CAN. What You Will Do Communicate clearly with agile teams, sharing ideas and concerns to keep everyone aligned and responsive to change. Lead business analysis for large enterprise projects: gather requirements, work with stakeholders and clients, document findings, facilitate workshops, and support implementation and quality assurance. Work with senior leaders to turn strategies into actionable project plans. Analyze data, processes, and workflows to support decision-making and manage risk. Collaborate with team members to develop a deep understanding of company products. Contribute directly to project delivery and solutions, shaping outcomes through your expertise. Engage with a variety of AI use cases, participating in projects that influence how artificial intelligence is used.

At SEON, we are revolutionizing the landscape of fraud prevention and AML compliance. Our platform serves as a command center for over 5,000 businesses worldwide, leveraging more than 900 real-time, first-party data signals to enhance customer profiles, identify suspicious activities, and simplify compliance workflows—all from a single interface. With our innovative approach, businesses have reported a staggering 95% reduction in fraud and an impressive 32x ROI. Our rapid growth is fueled by partnerships with globally recognized brands such as Revolut, Wise, and Bilt.About the PositionWe are currently seeking a Technical Services Analyst to join our esteemed global Customer Success team. This role is essential in enabling our clients to become the most effective Fraud Fighters possible. You will support a diverse clientele, from startups to large enterprises, ensuring they maximize the benefits of our platform.This position follows our follow-the-sun model and is located in Austin, Texas, with a night shift schedule from 8:00 PM to 4:00 AM CST, Friday through Tuesday.

Join bcforward3 as a Technical Writer, where you will play a crucial role in creating clear and concise documentation for our innovative products. You will collaborate with cross-functional teams to gather information and translate complex concepts into user-friendly content.

Join Mindlance as a Senior Business Analyst and leverage your analytical skills to deliver high-impact business solutions. You will work closely with stakeholders across various departments to identify business needs and translate them into actionable insights. Your expertise will guide decision-making and drive strategic initiatives.

Join our innovative team at dstaff as an IT Business Systems Analyst. In this pivotal role, you will collaborate with cross-functional teams to analyze business requirements, develop effective solutions, and support the implementation of IT systems that enhance operational efficiency. If you are passionate about leveraging technology to drive business success, we want to hear from you!

Join SafeLease as a Product Operations Analyst and play a crucial role in enhancing our product offerings. You will collaborate with cross-functional teams to optimize operations and ensure our products meet customer needs. Your analytical skills will be essential in driving data-driven decisions and improving product efficiency.

Role Overview Lightspeed Systems is hiring a Customer Technical Support Specialist in Austin, Texas. This role centers on helping clients resolve technical issues and understand product features. The position supports customers directly, aiming to create a smooth and positive experience with every interaction. What You Will Do Troubleshoot technical problems for clients Share clear, accurate product information Work to ensure each customer receives prompt and effective support What We Look For Interest in technology and problem-solving Commitment to helping customers succeed Strong communication skills

Job SummaryJoin MicroVentures, a premier equity crowdfunding platform, as we seek a driven Investment Operations Analyst to enhance our Fund Management team. Within this dynamic role, you will oversee the complete investment life cycle, encompassing the establishment and funding of LLCs, the execution of target investments, meticulous day-to-day Fund accounting, and the preparation of regular reports and tax documents. Additionally, you will play a crucial part in managing investment exits and the final closure of Funds.The ideal candidate embodies integrity, possesses exceptional attention to detail, and is committed to accuracy. A willingness to learn the nuances of our unique business model and thrive in a fast-paced financial setting is essential for success in this position.

The role of Senior Compliance Analyst at MicroVentures is crucial for ensuring that our operations adhere to regulatory standards while driving business growth. As part of our dynamic team, you will collaborate across various departments and offices to achieve compliance goals set by management. We seek a proactive, detail-oriented individual who thrives in a fast-paced financial environment and is adept at virtual communication.

Join our dynamic team at 360 IT Professionals as a Technical Writer, where you will play a crucial role in creating clear and engaging documentation for our innovative projects. You will collaborate closely with engineers and product managers to produce user manuals, technical specifications, and other documentation that enhances user experience and product understanding.

As a Financial Planning & Analysis Analyst at DigitalOcean, you will play a pivotal role in driving our financial strategies and performance. You will collaborate with various teams to provide insights and analysis that support our continued growth and success. Your analytical skills will be crucial in shaping key financial decisions and maximizing operational efficiency.

Join Contentful as a Senior Technical Enablement Architect, where you will play a vital role in empowering our clients to leverage our content management system effectively. You will collaborate with cross-functional teams to design, implement, and optimize technical solutions that enhance user experience and drive customer success.

LightEdge Solutions is seeking a Technical Trainer based in Austin, Texas. This position focuses on strengthening the technical abilities of team members by designing and leading training programs centered on the company's technology solutions. Role overview The Technical Trainer develops and delivers training sessions to help employees understand and use internal tools and systems. Collaboration with different departments is key to identifying specific learning needs and creating customized training materials. What you will do Design and implement technical training programs for staff at various skill levels Deliver engaging training sessions that cover the company's technology solutions Work with teams across the organization to assess and address training requirements Create content tailored to the needs of different departments Impact This role ensures employees are confident and capable in using the tools and systems that support LightEdge Solutions' operations and growth.

Company Overview Allen Control Systems (ACS) is an innovative defense startup established by two former Navy electrical engineers with extensive experience in robotics and software development. We are pioneering the creation of a compact, autonomous gun turret that utilizes advanced computer vision and control technologies to accurately target and eliminate small drones and loitering munitions. Our commitment to overcoming formidable technical challenges fosters an exhilarating and fast-paced environment for seasoned professionals. With a strong engineering-first ethos, ACS prioritizes technical excellence and groundbreaking innovation. Supported by our founders' successful exits from two previous ventures acquired for a total of $180 million in 2022, we are dedicated to ensuring that the transformative technologies we develop create a meaningful impact in the real world. Position Overview: We are looking for a skilled Technical Writer to craft, organize, and sustain thorough technical documentation for ACS's autonomous counter-drone system. This role necessitates a robust ability to translate intricate engineering concepts related to robotics, computer vision, and embedded control systems into clear, accurate, and compliant publications that cater to operators, field personnel, and government clients. What You’ll Do: Collaborate closely with ACS engineers and founders to collect and document technical details about the autonomous turret platform, including computer vision systems, control systems, robotics hardware, and embedded software. Create and maintain operator manuals, user guides, system integration documents, maintenance procedures, and safety documentation for ACS's counter-drone technology. Develop technical deliverables aimed at government clients that adhere to relevant DoD and MIL-SPEC standards (e.g., MIL-STD-40051, S1000D, or related Technical Orders). Work alongside mechanical and electrical engineers to document hardware assembly, wiring, and maintenance procedures for the autonomous turret platform. Assist with proposal activities and contract deliverables by generating technical narratives, Statements of Work (SOWs), and program documentation for government customers. Oversee document version control and ensure consistency across all publication formats as the ACS product evolves rapidly. Prepare and submit documentation deliverables to government agencies and program offices, ensuring compliance with contractual obligations and review timelines.

Join Braze as a Technical Architect and be at the forefront of our technology initiatives. In this role, you will drive the design and implementation of complex architectures, ensuring high availability and scalability of our services. Collaborate with cross-functional teams to deliver innovative solutions that enhance our customer experience and meet business requirements.

As the leading online platform trusted by real estate professionals for over 25 years, Realtor.com® has been instrumental in connecting buyers, sellers, and renters with invaluable insights and expert guidance to discover their ideal home. Our comprehensive suite of tools not only influences the real estate landscape but also simplifies the home buying process for consumers, ensuring a user-friendly experience that empowers informed decision-making.Join us in our mission to help more people find their way home by eliminating barriers, fostering connections, and instilling confidence through expert support.We are seeking a Senior Data Analyst to become an integral part of our team at Realtor.com®. This pivotal role focuses on delivering strategic and analytical insights crucial for optimizing the performance of our Real Pro Select product line. As this premium product expands its market share from approximately 13% to a more significant fraction of all For-Sale leads, your contributions will be vital to its success. This entails providing in-depth analysis to enhance product optimization, performance measurement, and ROI validation.Key Responsibilities:Act as a Strategic Thought Partner for product, revenue, and engineering teams, delivering insights to align our Real Pro Select product with company strategy.Innovate ways to optimize lead flow dynamics between premium and core products, including setting lead expectations and allocation recommendations.Utilize creative thinking to enhance product packaging and refine current strategies based on performance metrics and market trends.Establish a clear analytical framework to assess lead quality for Real Pro Select, ensuring alignment with pricing model assumptions, and recommend actionable interventions when necessary.Implement robust systems to monitor and evaluate customer ROI expectations for Real Pro Select.Analyze product performance against internal benchmarks, examining lead quality, conversion rates, and churn to create structured performance reports.Conduct comprehensive analyses on key performance indicators (KPIs), sales funnel metrics, and customer retention data to surface actionable insights.

Semperis is committed to being a Force for Good and building a workplace where people thrive. The company has earned recognition as one of America's Fastest-Growing Cybersecurity Companies (Inc. 5000), a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace honoree. Role Overview The Technical Enablement Engineer will join the Global Technical Enablement team in Austin. This individual contributor role focuses on developing and managing hands-on lab environments for Semperis products, including DSP, ADFR, DRET, Lightning, Ready1, and Migrator. The position also coordinates technical enablement sessions for colleagues worldwide. Collaboration with Product, Engineering, Technical Delivery, Pre-Sales, and Partner teams is central to the role. The goal: translate product capabilities into high-quality, scalable lab experiences that support internal learning and governance. Main Responsibilities Hands-On Lab Management Oversee processes for the hands-on lab environment supporting all Semperis products. Design scalable, repeatable multi-tenant lab topologies that reflect real-world enterprise identity environments and common deployment patterns. Lead implementation and configuration of the lab delivery platform (such as Skillable), including integrations, templates, and automation for complex scenarios and validation logic. Establish and maintain standards for network, identity, security, and data configurations within labs to ensure consistency and repeatability. Work with Product and Engineering teams to keep labs current with new releases, features, and architectural changes for DSP, ADFR, DRET, Lightning, Ready1, and future products. Lab Content and Scenario Design Collaborate with subject matter experts to create scenario-based labs that align with real-world use cases.

Join our dynamic team at Artech Information Systems LLC as a System Analyst. In this role, you will leverage your analytical skills to assess and enhance system functionalities, ensuring optimal performance and user satisfaction. Collaborate with cross-functional teams to gather requirements, develop solutions, and implement best practices in system design and analysis.