About the job
NeuraFlash, part of Accenture, specializes in building AI-driven solutions that connect platforms like Salesforce Einstein, Service Cloud Voice, and Amazon Connect. The team focuses on improving workflows and customer experiences through conversational AI and predictive analytics. NeuraFlash is recognized for its early work with generative AI and remains a leading Salesforce partner for Agentforce, shaping projects with an emphasis on innovation.
Team members collaborate with experts to tackle real business problems, from developing AI bots to optimizing operations using the latest generative AI tools. The company values contributions from those interested in advancing AI and offers opportunities to grow alongside skilled professionals.
Role overview
This AWS Technical Architect role is fully remote within India, open to candidates based in Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune. The position centers on designing and launching Amazon Connect solutions, guiding customers through cloud adoption, and ensuring successful delivery of AWS and Salesforce projects.
Key responsibilities
- Design and implement Amazon Connect solutions to support customer goals.
- Conduct technology assessments and audits to evaluate ROI and outcomes for migrating to the AWS Connect Platform, with attention to agent experience and productivity.
- Lead business process reviews to understand customer workflows and needs.
- Educate customers on AWS capabilities, and participate in architecture discussions to ensure effective cloud deployment.
- Run discovery sessions, assist customers in developing ROI for projects, and deliver presentations and estimates to support those objectives.
- Translate customer requirements into contact center designs, applying best practices and relevant AWS services.
- Oversee and mentor technical teams, providing guidance to deliver Salesforce and AWS Cloud solutions on time, within budget, and at the expected quality.

