About the job
About NeuraFlash, Part of Accenture
NeuraFlash helps businesses transform with AI and technologies like Agentforce. As a leader in AI, Amazon, and Salesforce solutions, the team builds intelligent systems that connect Salesforce Einstein, Service Cloud Voice, Amazon Connect, and more. These solutions improve workflows and customer experiences, using tools such as conversational AI and predictive analytics to help organizations grow in a changing digital world.
NeuraFlash stands out for its early and ongoing work with generative AI and AI agents. The company was the exclusive partner for Salesforce's Agentforce private beta and remains Salesforce's top partner for Agentforce. This focus on innovation shapes how NeuraFlash approaches every project.
Team members at NeuraFlash work alongside experts in the field, using advanced technologies to solve real business challenges. Projects range from building AI bots to optimizing operations and developing solutions with the latest generative AI tools. For those interested in making a difference in AI, NeuraFlash offers a place to contribute and grow.
Role Overview: AWS Technical Architect
Location: Remote within India (Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune)
Key Responsibilities
- Support customer success by designing and launching Amazon Connect solutions.
- Conduct technology assessments and audits to evaluate ROI and outcomes for moving to the CCaaS AWS Connect Platform, with a focus on agent experience and productivity.
- Lead business process reviews to understand customer needs and workflows.
- Educate customers on AWS value, and participate in detailed architecture discussions to ensure effective cloud deployment.
- Run discovery sessions with customers, help them develop ROI for projects, and deliver presentations and estimates to achieve those goals.
- Translate customer requirements into contact center designs, applying best practices and relevant AWS services.
- Oversee and mentor technical teams, providing guidance to ensure Salesforce and AWS Cloud solutions are delivered on time, within budget, and at the expected quality.

