About the job
NeuraFlash, Part of Accenture, specializes in bringing together AI technologies and business transformation strategies. The team works with platforms such as Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce to help organizations improve workflows and enhance customer experiences. Their expertise covers conversational AI, predictive analytics, and the development of advanced AI-powered tools. NeuraFlash has also partnered closely with Salesforce and played a significant role in shaping generative AI and AI agent solutions.
As an AWS Solution Architect, the focus is on designing and deploying Amazon Connect solutions for clients across Alberta, British Columbia, and Ontario. This role plays a key part in helping organizations move to cloud-based contact center platforms and adopt new AI-driven capabilities.
What you will do
- Design and implement Amazon Connect solutions tailored to each client’s requirements.
- Conduct technology assessments and audits to determine the benefits of migrating to the CCaaS AWS Connect Platform, with an emphasis on agent experience and productivity.
- Lead business process reviews to understand customer needs and operational objectives.
- Educate clients about AWS capabilities and guide architectural discussions to ensure successful cloud deployments.
Location
This is a remote position available to candidates residing in Alberta, British Columbia, or Ontario.

