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AWS Connect Developer

High Tech Genesis CareersWashington, District of Columbia, United States
On-site Contract

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Experience Level

Experience

Qualifications

Qualifications:Proven hands-on experience with Amazon Connect or similar CCaaS solutions. Strong understanding of contact center technologies and workflows. Ability to analyze and translate business requirements into technical solutions. Excellent problem-solving skills and the ability to work collaboratively across teams. Experience with performance reporting and metrics analysis.

About the job

Join Our Team!

At High Tech Genesis, we are at the forefront of technology and innovation, collaborating with a passionate team that thrives on pushing boundaries. As a leader in design services, we invite you to start your next chapter with us.

Exciting Opportunity Awaits!

We are looking for a skilled AWS Connect Developer with practical experience in designing, building, and maintaining Amazon Connect (CCaaS) contact center solutions within production settings.

Key Responsibilities:

  • Oversee the design, configuration, and ongoing support of the Amazon Connect contact center platform.

  • Collaborate with business teams to translate operational requirements into effective contact flows, automations, and integrations.

  • Configure and manage queues, routing profiles, user access, and security settings within Amazon Connect.

  • Implement and support outbound calling campaigns and customer surveys, ensuring seamless execution.

  • Maintain performance metrics and generate reports for operational and leadership insights.

  • Monitor platform stability, identify potential issues early, and enhance reliability and performance.

  • Troubleshoot and resolve platform-related issues, providing timely updates to stakeholders.

  • Plan and implement system updates with minimal disruption to ongoing operations.

  • Work collaboratively with IT, security, project teams, and business stakeholders to ensure secure and well-managed changes aligned with business priorities.

  • Adhere to established change management and documentation protocols when operating in production environments.

About High Tech Genesis Careers

High Tech Genesis is a pioneering design services company dedicated to pushing the envelope of technology and innovation. Our collaborative team is passionate about leveraging the latest advancements to deliver exceptional solutions for our clients.

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