About the job
Company Summary:
Founded in 2002, DVI Solutions has established itself as a premier provider of innovative audio-visual systems, enabling our clients to enhance communication and collaboration, whether among colleagues in the same office or with partners worldwide. With a significant presence across Asia, including Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia, and Indonesia, we proudly serve a diverse clientele that includes corporations, government agencies, educational institutions, retail outlets, hotels, and more.
Position Overview:
We are on the hunt for a meticulous AV Technical Documentation Specialist to spearhead the development, organization, and maintenance of our technical knowledge base for AV solutions. This pivotal role blends technical know-how with effective communication skills to generate high-quality documentation, diagrams, and educational resources that support our engineers, pre-sales teams, and clients.
You will play a crucial role in translating intricate AV concepts into user-friendly guides, system diagrams, and troubleshooting materials tailored for both internal teams and external stakeholders.
Key Responsibilities:
- Craft comprehensive, user-friendly knowledge base articles on AV concepts, products, and integrations, covering both fundamental and advanced topics (e.g., “What is a DSP?” and “AV over IP basics”).
- Generate configuration and setup guides for leading AV brands including Crestron, Biamp, Q-SYS, and Shure.
- Create technical diagrams such as single-line diagrams, signal flow charts, and rack layouts, adhering to standardized templates.
- Establish and uphold style guides; categorize knowledge base content into sections like concepts, product guides, troubleshooting, and best practices.
- Collaborate with engineers, project managers, and pre-sales personnel to gather technical details through interviews and discussions.

