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Associate UX Director / Lead Product Designer

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications:8+ years of professional experience, ideally in a design consultancy or digital agency. A 4-year degree in design, HCI, or a related field is preferred. Demonstrated ability to manage multiple projects simultaneously while effectively delivering within scope and budget. Experience across various domains of human-centered design, including user and market research, product and experience strategy, information architecture, experience design, content strategy, and customer insight. Proven written, verbal, conceptual, and visual communication skills. Proficiency in Figma is essential, with a preference for candidates who can produce developer-ready visual assets and UI components. Proficiency in Illustrator, Photoshop, InDesign, and PowerPoint. Familiarity with user research tools (e.g., Optimal Workshop, UserTesting, SurveyMonkey) is a plus. Experience with workshopping and whiteboarding techniques.

About the job

CapTech’s Customer Experience (CX) team is actively seeking a talented Associate UX Director / Lead Product Designer who has a proven history of crafting sophisticated digital brand experiences that are not only intuitive and impactful but also accessible to all users.

In your role as a UX leader, you will significantly influence user behavior and strengthen brand-to-customer relationships by overseeing the delivery of elegant and engaging digital products and services. You will collaborate with project managers, user researchers, UX/UI designers, content strategists, and developers to create comprehensive digital experiences that resonate with users.

While your primary focus will be on hands-on client delivery, you may also take the reins in leading engagement teams and mentoring junior talent. Your management and leadership capabilities will be essential in nurturing client relationships, fostering account growth, inspiring future design leaders, and expanding our practice.

This position may be ideal for you if:

  • You possess a solid understanding of product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing.
  • You are a strategic thinker capable of translating business objectives and user needs into thoughtful design solutions.
  • You bring exceptional creative insight and motivation, successfully delivering projects from research to implementation in partnership with diverse teams and clients.
  • You actively seek the best ideas, irrespective of their source, and confidently present compelling client presentations, embodying a servant leadership mentality.
  • You are adept at navigating enterprise-scale challenges, inspiring and motivating teams of researchers and designers to develop engaging, multi-channel digital solutions.
  • You excel as a leader, consistently driving client growth and delivering high-quality results autonomously in a fast-paced environment.

Your responsibilities will include:

  • Leading the development of personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes that adhere to best practices in interaction design and usability.
  • Managing the project team to nurture junior creatives, cultivate their talents, and enhance the overall quality of client deliverables.
  • Clearly and compellingly presenting design concepts and rationale to clients and internal teams.
  • Creating clean, informative, and concise presentations that effectively communicate the reasoning behind your designs.
  • Providing insightful and constructive feedback on experience design aspects, including interactions, information architecture, content, layout, and alignment with goals and brand identity.
  • Conducting competitive assessments, offering innovative alternatives, and staying abreast of design and technology trends.

About CapTech Consulting

CapTech is an award-winning consulting firm dedicated to partnering with clients to unlock the potential of technology. Our passion for our work and the impactful results we deliver is at the core of our mission. Since our inception, our founders envisioned a consultancy built on strong, lasting relationships. Today, we collaborate with a diverse range of clients, including Fortune 100 companies, mid-sized enterprises, and government agencies across the United States.

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