About the job
Join Nagarro as an Associate Principal Engineer specializing in ServiceNow.
We are seeking a seasoned professional with over 9 years of experience to define the vision, strategy, and roadmap for the ServiceNow platform. Your role will focus on aligning platform capabilities with business objectives, enhancing operational efficiency, and improving user experience.
Key Responsibilities:
- Identify opportunities for process automation and innovation within the ServiceNow framework.
- Collaborate with cross-functional teams such as IT, HR, finance, and operations to gather requirements and prioritize initiatives.
- Act as the main communication bridge between stakeholders and development teams to ensure alignment and clarity.
- Oversee the configuration, implementation, and continuous improvement of various ServiceNow modules, including ITSM, ITOM, HRSD, and CSM.
- Stay updated on new ServiceNow releases and industry trends to fully leverage platform capabilities.
- Manage the entire lifecycle of ServiceNow projects, from requirements gathering to deployment and post-implementation support.
- Create detailed project plans encompassing timelines, budgets, and resource allocation.
- Lead and mentor a team of developers, administrators, and analysts in the ServiceNow ecosystem.
- Encourage a collaborative environment to foster innovation and successful project delivery.
- Define KPIs and metrics to evaluate the success and ROI of ServiceNow initiatives.
- Provide regular updates and insights to senior management and stakeholders.
- Execute change management plans to ensure smooth adoption of new features and processes.
- Conduct training sessions and create documentation to empower both end-users and administrators.
Requirements:
- Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
- Minimum of 9 years of experience in software engineering, with a strong focus on ServiceNow.
- Proven ability to drive innovation and enhance operational processes.
- Excellent communication and leadership skills.

